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Napleton's Volkswagen of Orlando
Orlando, FL
398 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 398 reviews
September 21, 2018
They kept their promise I had just been told that I needed 1,300 hundred dollars of repairs on my matrix. I made an appt. At firestone for 7 a.m. the next morning. As I fixed I had just been told that I needed 1,300 hundred dollars of repairs on my matrix. I made an appt. At firestone for 7 a.m. the next morning. As I fixed lunch I was half paying attention to the TV. A Napleton ad came on. I thought, what the heck, maybe I'll go down before work. I'm glad I did. They put me in a 2019 Jetta. The color is muy caliente! Habanero- orangish red. Tajay, my salesman, is new to the game with a bright future in sales. Although he is young he's very polished and sincere. His mentor, Jeff, is old school and quite knowledgeable. They complemented each other well. I have more room, better gas mileage, a huge trunk and a plethora of safety features I've never had before. I will miss Bessie, but sometimes you just have to let go. More
by Phylly
Employees Worked With
Yogi, Jeffrey Eller, Abi Dorta
September 18, 2018
Great Customer care. I was well taken care of at this facility. The management was very courteous and made it seem so easy. A truly great customer service. I had a great I was well taken care of at this facility. The management was very courteous and made it seem so easy. A truly great customer service. I had a great time. More
by Princess
Employees Worked With
September 16, 2018
Made it happen I went to purchase a 2007 Jeep Wrangler. When in the purchase inspection, the mechanics found corrosion on the brakes, shocks, and axles. For safety t I went to purchase a 2007 Jeep Wrangler. When in the purchase inspection, the mechanics found corrosion on the brakes, shocks, and axles. For safety they recommended to not purchase. Made it happen in my payment range with a 2015! More
by JeepTim
September 13, 2018
Mr Orlando Reyes is AWESOME!!! Orlando received me and my wife and treated us like family. He was very patient and let us test drive 3 different vehicles. At no time I felt pressure Orlando received me and my wife and treated us like family. He was very patient and let us test drive 3 different vehicles. At no time I felt pressured to purchase a vehicle. He showed us the products in and out as well as the all the nice technolgy features VW has. I exchange my vehicle every 2-3 years and I have never been treated and educated on a vehicle better than this time with Orlando. If you are looking to buy a vehicle, contact Orlando for a great buying experience! More
by Lcruzmendez82
Employees Worked With
Orlando Reyes Mixter
September 13, 2018
Happy customer Sales rep. Jeff Eller learned my vehicle interest/needs and delivered. Very organized and professional. Best experience buying a vehicle I have ever Sales rep. Jeff Eller learned my vehicle interest/needs and delivered. Very organized and professional. Best experience buying a vehicle I have ever had. Thank you More
by Debbrimrdh@yahoo.com
Employees Worked With
Brad in financing , Jeffrey Eller
September 12, 2018
Truly Exceptional experience from Nelson Mateo I came in and Nelson greeted me with a warm welcome and provided a great and smooth experience from beginning to end! I would recommend him to anyone! I came in and Nelson greeted me with a warm welcome and provided a great and smooth experience from beginning to end! I would recommend him to anyone! come see Nelson Mateo at Napleton Volkswagen of Orlando! I love my Tiguan R-Line! More
by Meggiepie
Employees Worked With
Nelson Mateo
September 12, 2018
Perfect I use to have a 2014 Passat After seeing the 2018 I fell inlove! Napleton Volkswagen of Orlando staff are the best! I’ll definitely be back to buy ano I use to have a 2014 Passat After seeing the 2018 I fell inlove! Napleton Volkswagen of Orlando staff are the best! I’ll definitely be back to buy another car. More
by Dreazlove
May 01, 2018
Very well taken care of. Staff friendly and helpful. Traveled an hour and a half to make a deal. The staff at Napleton made sure my wife and I got the best deal. Very pleased with the outcome and look fo Traveled an hour and a half to make a deal. The staff at Napleton made sure my wife and I got the best deal. Very pleased with the outcome and look forward to dealing with them again in the future. More
by Vazquezroyalty
Employees Worked With
Thomas, Cesar Rios, Abi Dorta
April 21, 2018
Great service from Niyi Okunlola I was completely taken care of by Niyi and all the staff. Great personality, pleasant experience, good atmosphere. I would recommend to all my friends I was completely taken care of by Niyi and all the staff. Great personality, pleasant experience, good atmosphere. I would recommend to all my friends and family. More
by levigorman
Employees Worked With
Abi Dorta
April 06, 2018
excellent service from niyi okunlola! Niyi okunlola was an excellent person to deal with! Great personality and over all good individual! Will recommend any one speck with him for there ne Niyi okunlola was an excellent person to deal with! Great personality and over all good individual! Will recommend any one speck with him for there next car purchase! More
by lsantiago14
Employees Worked With
niyi okunlola
