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Napleton's Volkswagen of Orlando
Orlando, FL
398 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 398 reviews
December 31, 2017
Kyle was Great! I was extremely pleased with the service I got from Kyle at Napleton. He was very helpful considering I wasn’t even sure what car I wanted. He made it I was extremely pleased with the service I got from Kyle at Napleton. He was very helpful considering I wasn’t even sure what car I wanted. He made it extremely easy for me and it was a very quick transaction. I’m happy to have gone to Napleton VW and have gotten Kyle Byram. More
by Je’Ron
Employees Worked With
Kyle Byram
December 31, 2017
Amazing experience! I wasn't sure about buying a Volkswagen but once I walked into the dealership and was greeted by Kyle Byram, I was completely at ease. Not only did he I wasn't sure about buying a Volkswagen but once I walked into the dealership and was greeted by Kyle Byram, I was completely at ease. Not only did he help me make the best decision on a vehicle, he was never pushy and was very real throughout the process. I love my car. Thanks again, Kyle! More
by Tyler98475
Employees Worked With
Kyle Byram
December 31, 2017
Professional and fair new car purchase We worked with Kyle B at Napleton to buy a new Passat. At no time during our experience did Kyle pressure us to close a deal, which is very important We worked with Kyle B at Napleton to buy a new Passat. At no time during our experience did Kyle pressure us to close a deal, which is very important to us when making large purchases. He respected the parameters of our budget, giving us our options and the time and space to make the best decision for our family. He responded to all our questions professionally and in a timely manner. He also was flexible, willing to work with our schedule. More
by MFGM
Employees Worked With
Kyle Byram
December 29, 2017
Kyle Byram Kyle was great. Very knowledgeable and not overly pushy. I love the car and look forward to doing business here in the future! Thanks again! Kyle was great. Very knowledgeable and not overly pushy. I love the car and look forward to doing business here in the future! Thanks again! More
by Ktw
Employees Worked With
Kyle Byrum
October 20, 2017
Poor service center I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issu I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issue happens almost daily at random times. I even video recorded several of the incidents. The video showed me driving with the e-brake down and the car in drive and the park warming notification light and sound going off as I drove. The mechanics could not duplicate the issue while the car was in their service. So the issue was not fixed. I was charged $70 for the diagnosis test. I do not agree that should have been charged this fee as my car is under warranty and I have video evidence of the issue. So I am out $70 and I am still having the same issue. Not sure what good warranty is with VW. More
by Charles1002
Employees Worked With
Rob Gross
October 18, 2017
Quote from GM Ian Riding, "We get sued all the time." My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands are My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands aren't tied by higher Manage which can make your good experience into your worse nightmare. I bought my car 1 year ago and they still haven't made good on their promises and it isn't because Tito didn't try but was blocked.every time he tried. Jeffrey and Tito wonderful but I am so sorry to say DO NOT BUY FROM THIS COMPANY OR AT LEAST THIS LOCATION THE ORLANDO L;OCATION. More
by patches520
Employees Worked With
Tito, Jeffrey Eller, Ian Riding
October 15, 2017
Great Experience Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyo Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyone in the market for a VW. More
by Squid
Employees Worked With
Dakota Welbourn
October 14, 2017
Excellent experience I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the futur I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the future. More
by Johanna27
Employees Worked With
Dakota Wellbourn
September 22, 2017
AWESOME EXPERIENCE! Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and wen Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and went very quickly! More
by Vwfan3000
Employees Worked With
Dakota Welbourn
September 22, 2017
Stellar customer service! I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expec I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expectations! Dakota knows what he's doing and is in the business to do right by the customer and he does that and more! 10/10 would recommend this dealership all day long! More
by Passatlover13
Employees Worked With
Dakota
