Napleton's Volkswagen of Orlando | Page 3

Recently had to take in our 2012 Passat for a new ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given ignition cylinder. There was some confusion/miscommunication regarding the availability of the part(s) and when they would be off of backorder. Given the age of the vehicle and the uncertainty of parts delivery, we decided not to move forward with the repairs. Since the part ordered was specific to the vehicle, I was originally going to be charged for the part. However, I spoke with the Service Director, John Cappa, and explained the situation. John was very receptive to my concerns with being charged for the part and rectified the situation beyond my expectations. I have always been happy with the repair services at Napleton's and greatly appreciate John's going above and beyond to ensure customer satisfaction. More

Randy Franco-Negron was our salesperson. We felt welcomed and were impressed with the entire team at Napleton VW of Orlando!, Their professionalism and willingness to work with us was wonde We felt welcomed and were impressed with the entire team at Napleton VW of Orlando!, Their professionalism and willingness to work with us was wonderful! A lot of other car dealers in the Central Florida area could learn a thing or two from the employees at Napleton VW Orlando! More

We were referred to Napleton VW specifically -- facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and ser facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and service excellence we've had for 30+ years. We were greeted warmly by Sales Director Jonathan Mella, who collaborated seamlessly throughout our experience with Salesman Kevin Montalvo. Our experience ultimately culminated in our leasing a brand new, beautifully appointed, Midnight Sun Tiguan SE with the perfect light grey interior (my #1 choice!). Throughout our exceptional leasing experience, every staff member with whom we interacted (or observed) was courteous, cheerful, solutions-oriented -- and they worked together seamlessly like a true supportive, practiced team... a thoroughly different Sale Floor vibe than "that other place". We are now the proud family members of Napleton's satisfied customers, and grateful to this entire dealership and VW Corporate for caring enough about loyal customers AND their brand promises to work to make a bad situation right, in all ways. Bravo! Thank you, Jonathan Mella, Kevin Montalvo, and the entire TEAM who took such good care of us! More

Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arrive because nobody has reach me back for updates. I ask to speak to a manager, he told me he just got the position on August and was busy working with a lot other situations just like mines. In less than 24 hours he got a new steering wheel deliver to the dealership and I’m getting mines replace, just like that. This is what the dealerships of VW need, that is customer service at his best! Thank you Jose Mendez! More

Great dealership! Our salesman, Adeniyi Okunlola was fabulous! He is knowledgeable about the cars and explains features clearly. He is a polite, respectful and honorab Our salesman, Adeniyi Okunlola was fabulous! He is knowledgeable about the cars and explains features clearly. He is a polite, respectful and honorable person who it was our pleasure to meet with and purchase a car. Jonathan was also a considerate and effective business member. The dealership is clean and friendly. We are happy to recommend this dealership to anyone. More

Found the vehicle on truecar then called the dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as thoug dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as though my concerns were being heard and addressed Even though it was a long process I am pleased with the outcome Thank you for helping me with my car! More

Today I worked with Will Boza on the purchase of a new id4. Overall experience was excellent. id4. Overall experience was excellent. More

Amazing experience. Fast, efficient and great service. Friendly staff, and very knowledgeable. Would come again for my future purchase Fast, efficient and great service. Friendly staff, and very knowledgeable. Would come again for my future purchase More