Napleton's Volkswagen of Orlando

Quote from GM Ian Riding, "We get sued all the time." My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands are My review is for my sales person Jeffery and the Finance Manger Tito Both are amazing to work with. They both go above and beyond when their hands aren't tied by higher Manage which can make your good experience into your worse nightmare. I bought my car 1 year ago and they still haven't made good on their promises and it isn't because Tito didn't try but was blocked.every time he tried. Jeffrey and Tito wonderful but I am so sorry to say DO NOT BUY FROM THIS COMPANY OR AT LEAST THIS LOCATION THE ORLANDO L;OCATION. More

Great Experience Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyo Dokata was very professional and never made us feel pressured during our whole car buying experience. I would recommend this auto dealership to anyone in the market for a VW. More

Excellent experience I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the futur I highly recommend this place for your new vehicle ask for Dakota Wellbourn salesman friendly,helpful and knowledgeable. I will come back in the future. More

AWESOME EXPERIENCE! Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and wen Dakota was a pleasure to work with! The dealership was extremely clean and the service was absolutely superb. Everything was very streamlined and went very quickly! More

Stellar customer service! I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expec I came into the dealership a few days ago and from the second I walked into the door until the time I left, the service exceeded even my highest expectations! Dakota knows what he's doing and is in the business to do right by the customer and he does that and more! 10/10 would recommend this dealership all day long! More

Fantastic place! This location is by far the best VW dealer I have been to. The staff is kind and helpful, and the salesman I had was awesome! Dakota had extensive kno This location is by far the best VW dealer I have been to. The staff is kind and helpful, and the salesman I had was awesome! Dakota had extensive knowledge of the vehicle I was interested in, answered all my questions and then some! He was professional and honest, one of the best salesmen I've ever spoken to! They take their time and make sure you're getting the best car for your needs! More

Happy Customer My Wife and i were looking to upgrade our Jetta to an SUV so we went to napleton to take a look. We worked with Jeff and found a brand new tiguan SEL. My Wife and i were looking to upgrade our Jetta to an SUV so we went to napleton to take a look. We worked with Jeff and found a brand new tiguan SEL... it was perfect. it was a busy sunday so it took a bit longer than we would liek and there was some back and forth to get the deal finalized. but this is standard i have bought several cars and this is typicall, so it wasnt anything un expected. JEff and the manager i believe Ian handled the situation well and got us through it... we left with a great 2018 Tiguan SEL... happy wife ... happy life. Thanks Jeff and the Napleton Team. More

My experience at Napletons Volkswagen My husband and I went to purchased a car 10 days ago ..Our experience was amazing we have the most talented and friendly salesman Bradly. We just want My husband and I went to purchased a car 10 days ago ..Our experience was amazing we have the most talented and friendly salesman Bradly. We just want to say many thanks to Bradly for his hard work and dedication .So ...to all the people out there if you're planning to buy a car please go and see Bradly I truly recommend him . More

One of the Best Dealerships I have ever done Buisiness with! This place was amazing!!! I was a Sales Manager for a Dealership up in NY for 12yrs and this place was professional and all the staff was extremely ni This place was amazing!!! I was a Sales Manager for a Dealership up in NY for 12yrs and this place was professional and all the staff was extremely nice. If you are in need of a Vehicle please get ahold of these guys at Napleton... Ask for John!!!!! More

Wasting time with spam & they tried to sell me everything The service was great, they were very courteous in person. However, now that I've had the oil change, I've been reentered for a barrage of email a The service was great, they were very courteous in person. However, now that I've had the oil change, I've been reentered for a barrage of email and snail mail so that I can't forget this place exists. I've already repeatedly opted out of Sirius XM calls, emails and letters. When I called Sirius XM, just out of curiosity, we confirmed my suspicion that I'm not even capable of having satellite radio, yet they still procede to send me ads, and it is because Napleton clearly sends your information in to them when you have a checkup, just as a reminder. I had already adressed this once, VW has some kind of partnership for kickbacks for enrollments, and Sirius XM then proceeds to do all manner of tomfoolery with you credit card information according to consumer reports. I also get plenty of advertisements from Napleton VW, suggesting I go to places like Miami to get my service checkup... this is such a waste of time, and it's just a nuisance that I don't have time to put up with. I called them recently about the Sirius XM, they said, 'we're so sorry, this never happens, we'll get that taken care of right away...' and I just received this letter about my next oil change. I specifically requested not to be advertised to during the service, I said, 'DO NOT CONTACT ME I WILL CONTACT YOU IF I NEED ANYTHING, AND DO NOT SHARE MY INFORMATION'. I said that to avoid this very situation. They apparently don't have that capability, as the bot in the back is programmed to use my information as they will. I want to stress that this review is not the fault, nor a reflection of the employess I dealt with, but I'm pretty sure that any negative reviews reflect directlly on them, so they ask you to kindly review them and blah, blah.. they were great, but your policies are abhorent and I want nothing to do with you from here on. Hopefully this will get your attention! More