Napleton's Volkswagen of Orlando

Wonderful experience! This dealership is absolutely PHENOMENAL! My sales rep Kevin Nguyen was extremely pleasant. Joseph Birge is the absolute best!! He worked very hard to This dealership is absolutely PHENOMENAL! My sales rep Kevin Nguyen was extremely pleasant. Joseph Birge is the absolute best!! He worked very hard to get my finance well below the numbers I was even looking to have! They knew where I wanted to be & made it happen!!!!! I would highly recommend working with Joseph when you go in for a new car! Without a doubt I would purchase here again! Ashley Rios is also an absolute pleasure to communicate with via email! I wasn't able to make it in for about a week so she kept an eye out for the car I wanted (and bought!!!) More

Above and Beyond My mom and I broke down a mile or so from the dealership and Ian the sales manager sent Jeff to pick my Mom up and take her safely to the dealership w My mom and I broke down a mile or so from the dealership and Ian the sales manager sent Jeff to pick my Mom up and take her safely to the dealership while I awaited the tow. Once I got to the dealership Jeff had everything 90% taken care of, and we were out the door with the car in 30 minutes. The location close at 9, and we did not arrive until 9:30, Tito, Ian and Jeff stayed and made sure everything was taken care of. Great job guys, you went above and beyond! More

Napletown was excellent! Best experience in any other dealer Napletown Volkwagen was able to find me a great deal! I went to many other dealerships and Napletown was my last choice. I met with Bradley who was ab Napletown Volkwagen was able to find me a great deal! I went to many other dealerships and Napletown was my last choice. I met with Bradley who was able to find me a great APR with crazy monthly payments for a first time buyer. Now I own a new car, which I'm pretty excited about, paying nearly an impossible payment to pay for regular students or adults my age. I wouldn't change it. Now I'm part of the VW family! More

Great Experience at Napleton Volkswagon! I just finished probably the only enjoyable time I ever had purchasing a vehicle at Napleton Volkswagen! Ian Riding the sales manager ( a jovial Engl I just finished probably the only enjoyable time I ever had purchasing a vehicle at Napleton Volkswagen! Ian Riding the sales manager ( a jovial Englishman) and Alex made the buying experience as fun as could be. Yes I got a good deal but that was only half of it. We had true, real discussions about my vehicle and what I can expect from Ian and Alex.They lived up to that expectation and did it in a very professional way. I was not just satisfied with my deal but believe that they built a feeling of trust that I never experienced buying a car before. Kudos to Ian and Adam for their great work and highly entertaining afternoon. Bob P. Orlando, FL More

Brad Hoffman is outstanding Wow! I can't say enough about this guy! Handled everything with extreme professionalism. Knew every question I had abut the vehicle, and helped me man Wow! I can't say enough about this guy! Handled everything with extreme professionalism. Knew every question I had abut the vehicle, and helped me manage my payments as well. I love my car and love this dealership. Thank you Brad!! More

Come on guys! It would be nice if they told you about the extras charges prior to coming in or having them listed on their website. I spent a total of 3+ hours in t It would be nice if they told you about the extras charges prior to coming in or having them listed on their website. I spent a total of 3+ hours in the car (there and back) to try and purchase a car at the price listed on their website. After driving to the dealership today to purchase the used car which was listed at $15,100. They added an extra $900 dollar dealer doc fee charge, a $500 dollar security charge (window etching), and a $600 dollar remote key charge (for the keys?). That's $2,000 dollars extra right there in extra charges which were not listed on the website, told over the phone, or in person until it was time to purchase the car. That's not all though. They had a charge for electronic fees and a fee they told me I get charged for someone who handles the process to get the plates and registration. I would assume those fees should be already included in the $450 dollar fee which pertains to registration and plates. All said and done the $15,100 dollar car would become close to a $19k dollar "deal". If the dealer would like to make up for this and just charge me the $15,100 for the car it would be a simple transaction, I hand you a certified bank check or cashier's check for the car itself and you give me the title for the car. I'll handle the rest of everything on my own (the taxes, registration, plates). It would have been extremely simple to reverse this review from happening and make the sale happen if you were just willing to drop all of the random fees and changes. More

Amazing Work and Dedication The staff at the dealership from my salesman Kevin N to the managers are amazing. They do their absolute best to provide all customers with a first cl The staff at the dealership from my salesman Kevin N to the managers are amazing. They do their absolute best to provide all customers with a first class experience as service. They will do exactly what it takes in order to put you in the car that is made for you as well as in perfect price range. Could not have asked for a better experience. Thanks everyone. More

Joseph worked tirelessly I'm a negotiator and Joseph made my deal happen. He was tireless and even went so far to make up differences so that I could get the Jetta I wanted. I'm a negotiator and Joseph made my deal happen. He was tireless and even went so far to make up differences so that I could get the Jetta I wanted. They made the process easy, comfortable and friendly. No nonsense and cut to the chase. When the deal was done I drove away in my beautiful new car. They moved mountains to get me the plates, even my old Sun Pass, and exactly the car promised and that I had my eye on. Joseph and Tom were very patient, very kind and helpful. More