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Napleton's Volkswagen of Orlando
Orlando, FL
398 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 398 reviews
February 20, 2016
Not recommended My initial experience with this dealership was positive. I went in for a test drive and the rep I met with, Keyla Veras, was cordial and professional. My initial experience with this dealership was positive. I went in for a test drive and the rep I met with, Keyla Veras, was cordial and professional. Orlando has no shortage of VW dealerships, and her low-pressure, easy-going attitude was the primary reason I returned to Napleton to do an assessment of my trade-in and get some lease numbers. Unfortunately, when I arrived at my appointment, I found out that Keyla was no longer working there. I had no problems with the new rep I was paired with (Jeffrey Eller), but my interactions with the sales manager (Joseph Birge) left me irritated. I was getting quoted very high lease rates/payments, but what was most frustrating is that he would not (or could not) explain to me how those numbers were calculated. Estimating a lease payment is exceedingly simple. Essentially, you only need four things: the length of the lease, the cost of the car now, the cost of the car at lease end, and the money factor (basically a financing rate, like a loan APR). However, even though they eventually told me what numbers they were working with, the payments they were quoting me were more than $100/month over my estimates. This discrepancy in itself would not have been an issue, but Mr. Birge, despite numerous inquiries on my part, refused to explain how they arrived at those values. Instead, he would resort to old-school tactics, like asking me how much profit margin I think is fair for a sale, and what my maximum monthly payment is. Both of these points are irrelevant. First of all, I'm not a car salesman; I don't know what a reasonable profit margin is. If you quote me a total price for the vehicle, I assume there's some profit baked into that. If not, that's your problem, not mine. No need to get passive-aggressive about it. Secondly, divulging the maximum I would pay per month is a conflict of interest (i.e., what incentive would the seller then have to go lower than that?). Moreover, what relevance does that information have towards a lease calculation? If we're all on the same page on cost, residual, money factor, etc., how can we arrive at drastically different results? And if there is indeed something wrong with my estimate, why the hesitation with explaining to me how you arrived at yours? Looking at these reviews, perhaps my experience was not representative of the dealership staff as a whole. Nevertheless, this business has lost at least one customer until it can start treating me like an educated adult. I give it two stars instead of one because, at least at one point, it employed a sales professional who persuaded me to return to it. More
by liu28
Employees Worked With
Keyla Veras, Jeffrey Eller, Joseph Birge
February 18, 2016
Horrible decision: lies Was lied to about having maintenance covered for my 2016 Jetta. I purchased the vehicle due to I was told it would have been covered. went for my firs Was lied to about having maintenance covered for my 2016 Jetta. I purchased the vehicle due to I was told it would have been covered. went for my first oil change at 10k miles and was told it's not covered on the 2016 models unless a package plan was bought when purchasing the vehicle. I do NOT recommend this dealership to anyone. Try all other options. Wish I knew the truth so I could have went with my deal from Chevrolet or Honda. The sales representative and manager who assisted me now no longer works there. I purchased the vehicle on September of 2015. Now feels like the worst decision I made in my life. I am never going back! Not even for maintenance or service. More
by Wilson
February 08, 2016
Lies told to me Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer wher Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer where I purchased the vehicle and was told maintenance was covered. The service representative informed me it's not covered and it's only covered if I bought a service plan package. This made a huge impact on me purchasing the vechile. I would have gone else where. I am not pleased to find out I was lied to and now have to review my purchase agreement contract with Napleton Volkswagen. More
by Anjellica
Employees Worked With
Rob Gross
January 31, 2016
very easy and painless did not take all day This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before when the car i wanted at a different store was bought and hour before I got there and then it happened again at another dealership. This is when we went to see Joseph. I was almost disapointed again when the car I wanted to test drive was being taken by another person, however, in the end they did not buy it and joseph helped me make the third time a charm. Thank you joseph for all your help and making my first car buying experience easy and painless. From start to finish with the finance department, everythung went so awesome. I will recommend this dealership to anyone looking to buy a car!. More
by Andrea1125
Employees Worked With
Joseph Birge
January 30, 2016
Very professional and very polite. Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and busin Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and business. He is very straight forward. . Thank you More
by Justjustineee90
Employees Worked With
Charlie , Joseph Birge
December 11, 2015
Simple buying process. Alex Lorie helped me out on my purchase. He was very easy going and didn't put pressure on me to buy. The finance department was also welcoming and wa Alex Lorie helped me out on my purchase. He was very easy going and didn't put pressure on me to buy. The finance department was also welcoming and was able to accommodate my budget. Overall it was a low pressure, easy process and I never felt like Alex was pressuring me to purchase. Great dealership. More
by SLaCorte
Employees Worked With
Alex Lorie
December 05, 2015
No hassle car shopping My wife and I were very impressed with our salesman, Alex! There was no pressure to purchase anything more than what we were looking for and he walke My wife and I were very impressed with our salesman, Alex! There was no pressure to purchase anything more than what we were looking for and he walked us through every step, explaining the process and answering any questions we had. Will definitely recommend this dealership to everyone we know and when you visit, ask for Alex. Thank you! More
by terrytheman
Employees Worked With
Alex Lorie
December 02, 2015
Amazing Customer Support Joseph was great! He helped us find the vehicle that fit our needs and walked us through the entire process and explained everything very thoroughly. Joseph was great! He helped us find the vehicle that fit our needs and walked us through the entire process and explained everything very thoroughly. Including all of the features inside of the vehicle Bluetooth car-net etc. Very pleased!! More
by Dotson
Employees Worked With
Joseph Birge
November 29, 2015
Great service, felt very at ease during the whole process I had a wonderful experience for my first time buying. Joseph Birge was a great dealer and I felt very comfortable and informed with my decision. The I had a wonderful experience for my first time buying. Joseph Birge was a great dealer and I felt very comfortable and informed with my decision. The team did a great job of creating a laid back environment, I did not feel intimidated or pressured at all during my day. Very happy with my new Jetta! More
by Megan
Employees Worked With
Jackie, Joseph Birge
November 16, 2015
Good Experience Joseph Birge was an all around great dealer and very helpful and informative. Was a good experience for a first time buyer. Happy with my car Joseph Birge was an all around great dealer and very helpful and informative. Was a good experience for a first time buyer. Happy with my car More
by Dedra
Employees Worked With
Joseph Birge
