Napleton's Volkswagen of Orlando

Brad Hoffman is outstanding Wow! I can't say enough about this guy! Handled everything with extreme professionalism. Knew every question I had abut the vehicle, and helped me man Wow! I can't say enough about this guy! Handled everything with extreme professionalism. Knew every question I had abut the vehicle, and helped me manage my payments as well. I love my car and love this dealership. Thank you Brad!! More

Come on guys! It would be nice if they told you about the extras charges prior to coming in or having them listed on their website. I spent a total of 3+ hours in t It would be nice if they told you about the extras charges prior to coming in or having them listed on their website. I spent a total of 3+ hours in the car (there and back) to try and purchase a car at the price listed on their website. After driving to the dealership today to purchase the used car which was listed at $15,100. They added an extra $900 dollar dealer doc fee charge, a $500 dollar security charge (window etching), and a $600 dollar remote key charge (for the keys?). That's $2,000 dollars extra right there in extra charges which were not listed on the website, told over the phone, or in person until it was time to purchase the car. That's not all though. They had a charge for electronic fees and a fee they told me I get charged for someone who handles the process to get the plates and registration. I would assume those fees should be already included in the $450 dollar fee which pertains to registration and plates. All said and done the $15,100 dollar car would become close to a $19k dollar "deal". If the dealer would like to make up for this and just charge me the $15,100 for the car it would be a simple transaction, I hand you a certified bank check or cashier's check for the car itself and you give me the title for the car. I'll handle the rest of everything on my own (the taxes, registration, plates). It would have been extremely simple to reverse this review from happening and make the sale happen if you were just willing to drop all of the random fees and changes. More

Amazing Work and Dedication The staff at the dealership from my salesman Kevin N to the managers are amazing. They do their absolute best to provide all customers with a first cl The staff at the dealership from my salesman Kevin N to the managers are amazing. They do their absolute best to provide all customers with a first class experience as service. They will do exactly what it takes in order to put you in the car that is made for you as well as in perfect price range. Could not have asked for a better experience. Thanks everyone. More

Joseph worked tirelessly I'm a negotiator and Joseph made my deal happen. He was tireless and even went so far to make up differences so that I could get the Jetta I wanted. I'm a negotiator and Joseph made my deal happen. He was tireless and even went so far to make up differences so that I could get the Jetta I wanted. They made the process easy, comfortable and friendly. No nonsense and cut to the chase. When the deal was done I drove away in my beautiful new car. They moved mountains to get me the plates, even my old Sun Pass, and exactly the car promised and that I had my eye on. Joseph and Tom were very patient, very kind and helpful. More

Horrible decision: lies Was lied to about having maintenance covered for my 2016 Jetta. I purchased the vehicle due to I was told it would have been covered. went for my firs Was lied to about having maintenance covered for my 2016 Jetta. I purchased the vehicle due to I was told it would have been covered. went for my first oil change at 10k miles and was told it's not covered on the 2016 models unless a package plan was bought when purchasing the vehicle. I do NOT recommend this dealership to anyone. Try all other options. Wish I knew the truth so I could have went with my deal from Chevrolet or Honda. The sales representative and manager who assisted me now no longer works there. I purchased the vehicle on September of 2015. Now feels like the worst decision I made in my life. I am never going back! Not even for maintenance or service. More

Lies told to me Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer wher Was told maintenance for my vehicle would be free (oil change, etc) came time for my first oil change at 10k miles, took my vehicle to the dealer where I purchased the vehicle and was told maintenance was covered. The service representative informed me it's not covered and it's only covered if I bought a service plan package. This made a huge impact on me purchasing the vechile. I would have gone else where. I am not pleased to find out I was lied to and now have to review my purchase agreement contract with Napleton Volkswagen. More

very easy and painless did not take all day This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before This was my first visit to this dealership. Joesph was very friendly and very professional when dealing with me. I had been disappoint the day before when the car i wanted at a different store was bought and hour before I got there and then it happened again at another dealership. This is when we went to see Joseph. I was almost disapointed again when the car I wanted to test drive was being taken by another person, however, in the end they did not buy it and joseph helped me make the third time a charm. Thank you joseph for all your help and making my first car buying experience easy and painless. From start to finish with the finance department, everythung went so awesome. I will recommend this dealership to anyone looking to buy a car!. More

Very professional and very polite. Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and busin Joseph gave me the best car buying experience ever. He was extremely informative. He is helpful and charismatic. I truly appreciate his time and business. He is very straight forward. . Thank you More