Napleton's Volkswagen of Orlando

Definitely a "10" I have never had such a pleasant vehicle purchasing experience. Tom Perry did an outstanding job of finding the car I wanted at a fair price. Chi Chan I have never had such a pleasant vehicle purchasing experience. Tom Perry did an outstanding job of finding the car I wanted at a fair price. Chi Chan also deserves kudos for his part in making everything come together. Johan covered the financial portion of my purchase and made it a smooth process. No one pressured me and everyone was friendly. I will definitely continue to do business with them. More

Will never return I was held hostage in the service department for two and a half hours. I brought the car in and asked them to check out one thing. The wait was so lon I was held hostage in the service department for two and a half hours. I brought the car in and asked them to check out one thing. The wait was so long because they did a "complimentary" 29 point inspection on my car which I never authorized. They recommended I give them $3111 for all the items they found needed attention during their 29 point inspection. What a racket. More

Amazing Experience! The best experience buying a car from a dealership. They didn't push anything, only assisted me with what I was looking for. My wife couldn't come s The best experience buying a car from a dealership. They didn't push anything, only assisted me with what I was looking for. My wife couldn't come see the car, so they let me take it home overnight to show her. When we went to purchase, the time it took to buy the car was quick, I was shocked! Great people, amazing service. More

Best experience ever! Everything was fast and easy. They let my husband bring the car home for a day to try it out. We felt NO pressure at any point to buy. We loved the ex Everything was fast and easy. They let my husband bring the car home for a day to try it out. We felt NO pressure at any point to buy. We loved the experience and will recommend this dealership to others. More

Excellent Service Department! Brought my vehicle in today for my 30 day inspection and Xzilon application. When I first arrived I was greeted immediately by Felicia Stover who was Brought my vehicle in today for my 30 day inspection and Xzilon application. When I first arrived I was greeted immediately by Felicia Stover who was super nice and friendly. She directed me to the inside area and let me know someone would be right with me. I was helped immediately by Andrew Tokarski who was also super nice and friendly. He called me to let me know my vehicle was ready and also set up a window tinting appointment for me at my home. When I arrived he walked me to the check out area, explained what was done to my vehicle and thanked me for coming in. Overall I was very pleased with the service I received and will continue to bring my vehicle here in the future. More

VERY PLEASED WITH MY PURCHASE! I am the proud owner of a new Passat. I am very pleased with the customer service and staff at Napleton Volkswagen. They directed me to cars within I am the proud owner of a new Passat. I am very pleased with the customer service and staff at Napleton Volkswagen. They directed me to cars within my interest and stayed within my budget. They were friendly and not pushy at all. All went better than I expected! I highly recommend this dealership -Volkswagen Vehicles are affordable, dependable, luxury!! Sharon More

3rd time is the charm Two other dealerships dropped the ball by being overly pushy. From the start, James Oldham went above and beyond, and in doing so, he made sure that Two other dealerships dropped the ball by being overly pushy. From the start, James Oldham went above and beyond, and in doing so, he made sure that I would go on to have my best car-buying experience to date. My new Passat will last me quite a while, but when its time for an upgrade, I hope that James is there to help me out. I'll also be sending my daughter to look at a used car with him. I have no doubts that he'll treat her stupendously. More

couldn't of asked for better! I called this dealer and spkoe with James. He answered all my questions and set up a time for us to meet at the dealer (witch was that day). I got to I called this dealer and spkoe with James. He answered all my questions and set up a time for us to meet at the dealer (witch was that day). I got to the dealer and apon arrival I was greeted and shown to james office. James went out of his way to make my car buy experience a good one. He even went out in the ran to find just the right car for me. If I had to do this again I wouldn't go anywhere else!!! Thank you James and Volkswagen for making it painless! More

Referred I was referred by a family member who purchased from the dealership. I arrived and was promtly greeted by James Oldham. He was professional and Knew a I was referred by a family member who purchased from the dealership. I arrived and was promtly greeted by James Oldham. He was professional and Knew all About my CC I purchased, I'll be back to buy again and will tell all my family and friends to go see James. Thanks again! More

Great experience ! Decided to start browsing for a new vehicle and had heard from a friend this was the place to go. I wasn't ready to buy however James Oldham was grea Decided to start browsing for a new vehicle and had heard from a friend this was the place to go. I wasn't ready to buy however James Oldham was great and gave me all the information I needed. Definitely recommend them to anyone who wants to look without being pressured into a commitment before they're ready! More