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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
401 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 401 reviews

March 20, 2014

I used to take my car here for service when it was Aristocrat and had great experiences. Now that Napleton has bought them out, they have started adding a mysterious "shop supplies" charge onto bill t More

by wiatrog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryon, Rob Gross
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Apr 17, 2014 -

Napleton's Volkswagen of Orlando responded

My name is Robert Gross. I am the Service Manager at Napleton VW of Orlando. I'd like to start by apologizing for our staff not explaining to you what the shop supplies are. First let me say, that we valued you as a customer when you were with us while we were Aristocrat and also now that we are Napleton. I can assure you that nothing has changed. Not even the shop supplies. While we were Aristocrat, shop supplies were still included on all repair orders. You just may not have noticed the charge. I can also assure you it is not another tax. Shop supplies are composed of items purchased in bulk quantity and only a small portion is charged per repair in ratio to the small portion used of a completed bulk item. We found that this method of operation is more reasonable and allows us to use the best quality supplies on your vehicle at the least cost to you. If you'd like, I ask that you contact me directly so you and I can discuss this matter further. Sincerely, Robert Gross Service Manager Napleton VW of Orlando 407-591-3990

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