Napleton's Volkswagen of Orlando

Quick and Easy They were very kind with me and very flexible. They answered all my questions and helped me out through the whole process. Joseph was very calm and un They were very kind with me and very flexible. They answered all my questions and helped me out through the whole process. Joseph was very calm and understanding and was not an uptight, pushy salesman. Definitely will recommend this dealership to a friend. More

Awesome! Exceptional service. The sales representative was very knowledgeable and extremely helpful. Joseph was courteous and assisted me through the entire pr Exceptional service. The sales representative was very knowledgeable and extremely helpful. Joseph was courteous and assisted me through the entire process. It was by far the best car shopping experience I've ever had. More

Horrible experience in the service department I own a '08 Passat , I have taken it to Napleton East orlando VW dealership many times to repair the same problem that they wont fix; more than 4 time I own a '08 Passat , I have taken it to Napleton East orlando VW dealership many times to repair the same problem that they wont fix; more than 4 times the waterpump has been replaced some of the parts were just changed without being properly diagnosed. The service advisers have very poor people skills and it seems like they just want to rip you off, my advise is to not trust these people with your vehicle. More

Excellent, quick customer service Beautiful building and well maintained lot, clean inside as well. Of course, the prices are high as are the prices at all manufacturer dealerships, bu Beautiful building and well maintained lot, clean inside as well. Of course, the prices are high as are the prices at all manufacturer dealerships, but the employees are very nice and also the jobs get done fast with great communication whether it is in-store or by phone, they are good. More

Definitely a "10" I have never had such a pleasant vehicle purchasing experience. Tom Perry did an outstanding job of finding the car I wanted at a fair price. Chi Chan I have never had such a pleasant vehicle purchasing experience. Tom Perry did an outstanding job of finding the car I wanted at a fair price. Chi Chan also deserves kudos for his part in making everything come together. Johan covered the financial portion of my purchase and made it a smooth process. No one pressured me and everyone was friendly. I will definitely continue to do business with them. More

Will never return I was held hostage in the service department for two and a half hours. I brought the car in and asked them to check out one thing. The wait was so lon I was held hostage in the service department for two and a half hours. I brought the car in and asked them to check out one thing. The wait was so long because they did a "complimentary" 29 point inspection on my car which I never authorized. They recommended I give them $3111 for all the items they found needed attention during their 29 point inspection. What a racket. More

Excellent Service Department! Brought my vehicle in today for my 30 day inspection and Xzilon application. When I first arrived I was greeted immediately by Felicia Stover who was Brought my vehicle in today for my 30 day inspection and Xzilon application. When I first arrived I was greeted immediately by Felicia Stover who was super nice and friendly. She directed me to the inside area and let me know someone would be right with me. I was helped immediately by Andrew Tokarski who was also super nice and friendly. He called me to let me know my vehicle was ready and also set up a window tinting appointment for me at my home. When I arrived he walked me to the check out area, explained what was done to my vehicle and thanked me for coming in. Overall I was very pleased with the service I received and will continue to bring my vehicle here in the future. More

Best experience ever! Everything was fast and easy. They let my husband bring the car home for a day to try it out. We felt NO pressure at any point to buy. We loved the ex Everything was fast and easy. They let my husband bring the car home for a day to try it out. We felt NO pressure at any point to buy. We loved the experience and will recommend this dealership to others. More

Amazing Experience! The best experience buying a car from a dealership. They didn't push anything, only assisted me with what I was looking for. My wife couldn't come s The best experience buying a car from a dealership. They didn't push anything, only assisted me with what I was looking for. My wife couldn't come see the car, so they let me take it home overnight to show her. When we went to purchase, the time it took to buy the car was quick, I was shocked! Great people, amazing service. More

VERY PLEASED WITH MY PURCHASE! I am the proud owner of a new Passat. I am very pleased with the customer service and staff at Napleton Volkswagen. They directed me to cars within I am the proud owner of a new Passat. I am very pleased with the customer service and staff at Napleton Volkswagen. They directed me to cars within my interest and stayed within my budget. They were friendly and not pushy at all. All went better than I expected! I highly recommend this dealership -Volkswagen Vehicles are affordable, dependable, luxury!! Sharon More