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Napleton's Volkswagen of Orlando

Orlando, FL

4.7
400 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 400 reviews

March 08, 2023

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niyi Okunlola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Nieves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Boma Pokima
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Soto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Aponte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McKnight
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donyea Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Pope
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Napleton's Volkswagen of Orlando responded

Hi Aaron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

March 07, 2023

Wonderful excellent Job. He was very helpful and knowledgeable about the vehicle. Thank you so much. More

by Swahilijackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

March 06, 2023

We were planning to purchase a new 2023 Tiguan. After conducting online research, we went to a VW dealership (NOT Napleton) where the salesman gave me the runaround. When we asked him for his best More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
France Charles
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for sharing your recent experience with us, Bob! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

March 06, 2023

Francis was a great salesman, he was very patient with me and found me what i wanted More

by Bkabrams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francis
Mar 09, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 01, 2023

This has been the easiest car buying process. Frances work with me from sun up to sundown literally. I stay 40 mins away and couldn’t get here until there was an approval. We work with store mang More

by Mariahrucker63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frances Charles
Mar 06, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're happy you found our staff to be so supportive during your experience here at Napleton's Volkswagen of Orlando. We are always more than happy to assist you if anything else comes up. Take care!

February 26, 2023

We worked with France Charles today and he was super patient and went out of his way to help us. Everyone we worked with was pleasant and the environment was very non-pressure, which I appreciate! More

by rskowron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
France Charles
Feb 28, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

February 23, 2023

JJ and Jonathan were great and got me a great car at a great price More

by layfield_andrew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Feb 26, 2023 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

February 15, 2023

Amazing! Niyi was great! I would be happy to have him work for me! Overall 10 More

by Ii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2023 -

Napleton's Volkswagen of Orlando responded

Hello Li, we're glad to hear that Niyi made your experience with us wonderful! Please let us know if there is ever anything else we can assist you with in the future. Make it a great day!

February 13, 2023

Great Customer Service with Adeniyi! ! Very personable, knowledgeable and would work with again in the future More

by Kalinko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Napleton's Volkswagen of Orlando responded

Hello Kalinko, we're glad to hear that everything was completed to your satisfaction, please let us know if there is ever anything else we can assist you with.

February 13, 2023

Milly is amazing and very helpful. She is very honest and accommodating. I appreciate the speed too More

by 7amorlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milly
Feb 16, 2023 -

Napleton's Volkswagen of Orlando responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!

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