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Napleton's Volkswagen of Orlando
Orlando, FL
440 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 440 reviews
October 01, 2023
We were referred to Napleton VW specifically -- facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and ser facilitated by VW Corporate Customer Service to recover a bad experience with the brand, and to regain and rebuild trust in the brand quality and service excellence we've had for 30+ years. We were greeted warmly by Sales Director Jonathan Mella, who collaborated seamlessly throughout our experience with Salesman Kevin Montalvo. Our experience ultimately culminated in our leasing a brand new, beautifully appointed, Midnight Sun Tiguan SE with the perfect light grey interior (my #1 choice!). Throughout our exceptional leasing experience, every staff member with whom we interacted (or observed) was courteous, cheerful, solutions-oriented -- and they worked together seamlessly like a true supportive, practiced team... a thoroughly different Sale Floor vibe than "that other place". We are now the proud family members of Napleton's satisfied customers, and grateful to this entire dealership and VW Corporate for caring enough about loyal customers AND their brand promises to work to make a bad situation right, in all ways. Bravo! Thank you, Jonathan Mella, Kevin Montalvo, and the entire TEAM who took such good care of us! More
by D2Rector
Employees Worked With
Sales Director Jonathan Mella, Salesman Kevin Montalvo
September 12, 2023
Jose Mendez, new manager from parts has done a incredible job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arri job, I’ve been waiting for my GTI steering wheel replacement for 8 months, called yesterday the dealership to have updates of when the part will arrive because nobody has reach me back for updates. I ask to speak to a manager, he told me he just got the position on August and was busy working with a lot other situations just like mines. In less than 24 hours he got a new steering wheel deliver to the dealership and I’m getting mines replace, just like that. This is what the dealerships of VW need, that is customer service at his best! Thank you Jose Mendez! More
by Guigo
Employees Worked With
Jose Mendez
August 04, 2023
Great dealership! Our salesman, Adeniyi Okunlola was fabulous! He is knowledgeable about the cars and explains features clearly. He is a polite, respectful and honorab Our salesman, Adeniyi Okunlola was fabulous! He is knowledgeable about the cars and explains features clearly. He is a polite, respectful and honorable person who it was our pleasure to meet with and purchase a car. Jonathan was also a considerate and effective business member. The dealership is clean and friendly. We are happy to recommend this dealership to anyone. More
by Jrmilne1
Employees Worked With
Niyi Okunlola
July 26, 2023
Found the vehicle on truecar then called the dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as thoug dealership Everyone was very accommodating, especially our salesman Jean D Haiti Also the Duncan e department and the manager made me feel as though my concerns were being heard and addressed Even though it was a long process I am pleased with the outcome Thank you for helping me with my car! More
by jambuck57
Employees Worked With
Jean
June 28, 2023
Amazing experience. Fast, efficient and great service. Friendly staff, and very knowledgeable. Would come again for my future purchase Fast, efficient and great service. Friendly staff, and very knowledgeable. Would come again for my future purchase More
by Sacevedob
Employees Worked With
Will Boza
May 29, 2023
I appreciated the no haggle pricing. Our salesman Jean was attentive and very transparent. After having experienced a few other dealerships, we are glad to have made this one our final d Our salesman Jean was attentive and very transparent. After having experienced a few other dealerships, we are glad to have made this one our final destination! More
by Tashynss
Employees Worked With
Jean D'haiti
May 29, 2023
Worst experience I ever had buying a car. Finance manager just pulled numbers out of the air. I purchased a car i wasn't looking at and then a week later found out I could of gotten the vehic Finance manager just pulled numbers out of the air. I purchased a car i wasn't looking at and then a week later found out I could of gotten the vehicle I was interested in with trading the 2 cars in. I got screwed out of the tax money because the finance manager kept saying the numbers.wont work. Would never recommend this dealer to anyone very disappointing. I purchased 3 cars here in the past guess that doesn't mean to them helping a repeat customer. They lost my business. More
by Keith
Employees Worked With
Tito
