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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
400 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 400 reviews

January 14, 2023

This is the third time that my 2022 Taos Is in service my advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Ki More

by iloveGod1*
Recommend Dealer
No
Employees Worked With
Niyi Okunlola
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2023 -

iloveGod1* responded

This is the third time that my 2022 Taos is in service! My advice to everybody don’t buy a Volkswagen as it’s been the most recalled vehicle this year and last year. My Advice is to either buy a Toyota or Kia as I had my car less than five months!!!

Jan 18, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

December 29, 2022

Aj was fast and very helpful with finding me the right car. He help with all my questions too. More

by derrick.munn89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abid Anderson
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Jan 01, 2023 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

December 23, 2022

Niyi was great! He explained all of the features of the vehicle in great detail. He was a pleasure to work with. More

by Andrewbipat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 25, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

December 22, 2022

Have worked with Napleton before no hassle works with customer. Jake Murray consultant was very knowledgeable and no pressure consultant More

by Betz.hawkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Murray
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Dec 24, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

December 15, 2022

I had the pleasure of working with Tyler. He was very personable, attentive, and knowledgeable about my 2023 Volkswagen Taos.Highly recommend this dealership and their incredibly professional More

by cedmond43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Tito
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Dec 17, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, we're glad to hear you found our staff to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2022

I really enjoyed visiting this dealership! Everyone, specially Jonathan Mella, was very friendly and had great knowledge about all my interests and concerns. Will definitely be coming back! More

by Melihsa Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Mella, Tito Mella
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Dec 07, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Melihsa, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 25, 2022

France was very helpful and knowledgeable throughout the buying process, and made it all very easy. More

by Matt
Recommend Dealer
Yes
Employees Worked With
France Charles
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Nov 26, 2022 -

Napleton's Volkswagen of Orlando responded

Matt, thank you for your high star rating. We're happy to see that your experience with France was excellent! If you have any further questions, please give us a call. We're always happy to help!

November 19, 2022

The car experience was nice. The finance went well. There were a couple of warranty fees in the paperwork but that was corrected. More

by mariiiiae
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Nov 21, 2022 -

Napleton's Volkswagen of Orlando responded

We appreciate your feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out to us at 321-430-2319 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Dec 01, 2022 -

mariiiiae responded

Thank you to Jonathan and Napleton for taking care of the matter. I very much appreciate you correcting the delay in credit and following up with excellent communication. I do love my car!

November 14, 2022

Extremely professional, friendly and helpful team. First time ever I enjoyed going to car dealership! More

by ivana9976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Citron
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Nov 16, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Ivana, Thank you so much for sharing your recent experience with us,! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 31, 2022

The service provided at the dealership was excellent. My families was very satisfied thank you Napleton. More

by nicksassano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Napleton's Volkswagen of Orlando responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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