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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.7
402 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 402 reviews

November 14, 2022

Extremely professional, friendly and helpful team. First time ever I enjoyed going to car dealership! More

by ivana9976
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Citron
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Nov 16, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Ivana, Thank you so much for sharing your recent experience with us,! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

October 31, 2022

The service provided at the dealership was excellent. My families was very satisfied thank you Napleton. More

by nicksassano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Napleton's Volkswagen of Orlando responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

October 15, 2022

Not happy at all, too much time to disclose why I am not happy. Next time buy a Japanese or Korean vehicle, as you will get more bang for the dollar! More

by iloveGod1*
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Garcia, unethical.
Report | Print
Oct 17, 2022 -

Napleton's Volkswagen of Orlando responded

We're extremely disappointed to hear that you left Napleton's Volkswagen of Orlando unsatisfied. If you would be willing, please reach out to us at 321-430-2319 so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

Oct 18, 2022 -

iloveGod1* responded

My response would be an exercise in futility as they are set in their ways, notwithstanding not offering me the veterans discount which is the policy of corporate. As we speak my vehicle is now in service due to an 'exhaust issue', even though the car has only 5,200 miles. Hence, as previously written, "buy a Japanese or Korean vehicle."

Jan 14, 2023 -

iloveGod1* responded

My response would be an exercise in futility as they are set in their ways, notwithstanding not offering me the veterans discount which is the policy of corporate. As we speak my vehicle is now in service due to an 'exhaust issue', even though the car has only 5,200 miles. Hence, as previously written, "buy a Japanese or Korean vehicle! Now my vehicle is being serviced for the 3rd time. When the issue is corrected I am going back to kia, and trade it in for a lost, but I will have peace of mind knowing I will not have no more headaches!!!

October 12, 2022

Our time spent on the lot was filled with good information and France was very helpful in the purchase of our new Toas. More

by Johnzech79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
France Charles
Report | Print
Oct 15, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 12, 2022

I find it odd that in order to purchase a car, I need to use their lending source. They lost a sale More

by FMMAHAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Finance
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Oct 14, 2022 -

Napleton's Volkswagen of Orlando responded

Fmmahan, we're extremely disappointed to hear that you left Napleton's Volkswagen of Orlando unsatisfied. If you would like to discuss your experience in more detail, please give us a call at (407) 591-3990 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

October 09, 2022

Niyi was fantastic. He made my car buying experience wonderful and easy! We will ever go anywhere else.😀❤ More

by Tasha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime in finance
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Oct 13, 2022 -

Napleton's Volkswagen of Orlando responded

Hi Tasha, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

October 02, 2022

They were very responsible and straight forward about everything . I enjoyed the car buying experience. More

by Soupinbrazil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Chalashtori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Napleton's Volkswagen of Orlando responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 01, 2022

Niyi was amazing and helped purchase my dream car today. Niyi was amazing and helped purchase my dream car today. More

by Naderjessie1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2022 -

Napleton's Volkswagen of Orlando responded

Hello, thank you for your kind review; we are happy to pass along your comments to Niyi here at Napleton's Volkswagen of Orlando! We hope you continue to choose us for all your automotive needs! Take care!

September 22, 2022

Great people awesome customer service. Will be back for my future cars. Work with you to get a great deal. More

by boni
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Pope
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Andrew D Rath
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Sep 25, 2022 -

Napleton's Volkswagen of Orlando responded

Hello Boni, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2022

Jason Cintron in sales was fantastic to work with. No pressure sales tactics, very professional. More

by artthebanker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cintron
Report | Print
Sep 21, 2022 -

Napleton's Volkswagen of Orlando responded

Thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

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