Napleton's Volkswagen of Sanford

Roxy and Felicia are the reason why people like me can have some confidence with dealing with dealerships. Roxy in service is always amazing and recently last week I had an issue trying to get finance on have some confidence with dealing with dealerships. Roxy in service is always amazing and recently last week I had an issue trying to get finance on the phone or call me back. Then I remember the last time I had service customer relations manager Felicia was walking around making sure everyone was good offering coffee and water to us in the lounge and mentioned if we need anything to ask for her she was so pleasant smiling. So I called the number on the card she gave me and guess what she didn't answer I was disappointed but left a voicemail . To My surprise about 2 hours later she sent me a text from what I assume was her personal cell phone apologizing, she was off it was Wednesday but she still called me and assured me she would take care of it the next day. I got a notification at 9:30 am the next day with what I needed in my email Thank you Felicia!! I will be sure to spread the word everywhere you n how you took care of me! More

Roxy in service is always amazing and Ms. Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s people like them who customers like myself can feel comfortable enough to keep coming back..!!! Thanks ladies More

As I sit here in the waiting area I want to express that buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to buying a car from this dealership has been the worst experience of my life. From day one, they used manipulative sales tactics. I came in wanting to see several cars and was only shown one. I was told it was “the car for me” because of low mileage. In reality, it’s been nothing but a money pit and constant stress. Within the first couple of months, the engine misfired. I brought it back, not once but twice, and both times I was brushed off and told it was just “bad gas” and advised to use high octane 93 gasoline. After that, I was even told nothing could be done under warranty until it happened a third time which I later learned was completely false. My car was still covered under the factory warranty, but they deliberately stalled until it expired so they could stick me with an extended warranty deductible instead. By the third time, they finally “replaced” the fuel injectors. I picked up my car thinking it was repaired only to find it driving worse than before. In other words, I left my car in their hands and it came back broken even further. This is not just one bad visit. This is a pattern. I’ve had the same experience with this dealership before when I owned a different car. I tried to show loyalty and give them another chance, but clearly, they value scamming customers over fixing problems. If you are considering buying or servicing a car here, save yourself the nightmare. This dealership will lie, stall, and take your money and leave you with a worse car than you started with. More

Drove to see a car advertised on their website after no response from the sales team after 2 days. The car was great, but they tried to force me to pay for nearly $3000 in non-negotiable zero value ad-on response from the sales team after 2 days. The car was great, but they tried to force me to pay for nearly $3000 in non-negotiable zero value ad-ons. I was shocked by the gaslighting of them trying to make me believe this was normal, and all dealers have these fees. I found the same car at another dealer who sells cars at market value without the fake fees. They took a highly regarded dealer (Aristocrat) and turned them into Napleton trash. Avoid this place when searching for your next car. More

Don't come to this dealership if you want great customer service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. H service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. Hard to reach anyone with any actual decision authority. Too bad as they have the vehicle I want but my time is too valuable to play childish games. More

Horrible customer service salesman was rude and disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to sh disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to show me a car like it with double the mileage More

Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks! More

Great job to the staff not sure why they would get rated lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you lower I did take the time to read the recent 1 star and simply if your not ready to buy same day seems like the deal wasn’t finalized. You snooze you loose. Very impressed at the professionalism of the staff here had fun smiled and laughed More

Avoid at All Costs If I could give this dealership zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours zero stars, I would. We drove over an hour multiple times, first to see and test drive and then to sign paperwork, for a car we were assured was ours, only to be met with complete incompetence and outright dishonesty. After signing, we were told that we could fund the downpayment in the morning since it was late at night by the time everything was said and done. We also weren't able to see the vehicle as they claimed it was in service for a pre-sale inspection. The next morning, we attempted multiple times to contact the dealership to fund the down payment, but they completely ignored our dozens of calls, texts, and messages left with reception. Despite our efforts to finalize the deal, we finally received a call two days later that the car was in transit to Chicago - they sold the car out from under us. This dealership wasted our time, misled us, and showed zero integrity. If you value your time and money, go anywhere else. If you must go here, I would avoid Berkay Kalkan (Sales), Jonathan Melendez, Muhammad, and Omar (Management). More