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Napleton's Volkswagen of Sanford - Service Center

Sanford, FL

5.0
56 Reviews

56 Reviews of Napleton's Volkswagen of Sanford - Service Center

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September 01, 2025

Always great service when I come here will Miss Roxy although I know Jonathan and Jacob are phenomenal. I will always recommend Sanford service! More

by IdaDelarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxane Jones
Sep 07, 2025 -

Napleton's Volkswagen of Sanford responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 24, 2025

Roxy in service is always amazing and Ms. Felicia really helped out receipts getting my warranty information after being transferred around and around. I really appreciate these 2 Woman it’s More

by sporter41083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Cordova
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Felicia and Roxy , Roxane Jones
Aug 26, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2025

Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, More

by VW Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxane Jones
Mar 21, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thank you for your kind review; we are happy to pass your comments to Jon here at Napleton's Volkswagen of Sanford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 28, 2025

I had my VW Jetta serviced here for a job I couldn’t do at home. From start to finish, it was one of the best dealership experiences I’ve had. More

by BDVW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roxane Jones
Mar 03, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thank you for your support! We're happy we could help. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

As always, courteous, prompt and kept me up to speed on the progress of the service work. She is commendable at her job. More

by ggartner1680
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
Jan 06, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

January 04, 2025

Provides good sales information during purchase as well as good service for vehicle over last 3 years. More

by BlueSky75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
Jan 06, 2025 -

Napleton's Volkswagen of Sanford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again in the future. Best wishes, Napleton's Volkswagen of Sanford

October 30, 2024

Felicia was amazing and so professional. She took her time to explained in details and solve our issue. Great personality! More

by Viv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
Nov 02, 2024 -

Napleton's Volkswagen of Sanford responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

August 09, 2024

Service Advisor Johnathon Fiermonti is an asset to the Napleton team. He is very polite and professional. John took the time to answer all my questions and even offered some very helpful suggestions. Ulti More

by CL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Napleton's Volkswagen of Sanford responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We are always more than happy to assist you if anything else comes up. Take care!

July 22, 2024

Always a great experience whether buying a new vehicle or returning for service.. The staff are always friendly. More

by Cmichaeldale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
Jul 26, 2024 -

Napleton's Volkswagen of Sanford responded

Hi, we hope everything was handled to your expectations. Please don't hesitate to reach out to us if there is ever anything else we can assist you with.

May 23, 2024

Great service and my car was done when Roxie said. I will only deal with her because she keeps you updated on what is being done to your car. Always friendly with a smile. More

by Patty J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roxane Jones
May 24, 2024 -

Napleton's Volkswagen of Sanford responded

Hi Patty, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

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