Nashua Hyundai

Sales: I really don't appreciate a dealership who takes your keys for an "evaluation of your trade in" which strangely takes an excessive amount of time. They then proceed to pull the typical car dealer sc your keys for an "evaluation of your trade in" which strangely takes an excessive amount of time. They then proceed to pull the typical car dealer schtick and treat you like a first-time car buyer, when in reality you've purchased well over a dozen cars from dealers, with the intent of selling a new car at a fair price. Does this sound at all familiar? First, they ask for your car keys (mistake #1) while they hold you captive. Then, if you are gullible enough to wait for extraordinarily long periods of time while they continuously "talk with my manager" and keep coming back from these "talks with the manager" with ever decreasing-priced "best deals" for a given new car. Sounding more familiar? After about three to four, (maybe more. I lost count) trips to "talk to my manager", the up until now, elusive sales manager came to the desk with the salesperson and a double teamed in an attempt to soft-talk and pressure me into a "deal" for even less money. Sounding even more familiar? When that "deal" doesn't work, the manager then goes back behind his magic curtain and comes back with a an even better, "unbelievable deal"! This can't help but make one wonder, "why didn't you just bring me your now "best deal" to begin with, and not give me the perception that you were trying to rip me off the previous 4-5 times you presented me with your "best deal". This left me with a taste in my mouth that I had just been to a used car dealership. At this point, I became amused that they thought I would buy this car! When I declined, they came back with, yes, another "best deal", AGAIN! At this point while waiting for an unusually long period of time for a routine oil change and tire rotation, I was merely playing the game and which after now 6(?) "best deals", I had no intention of buying the car because I had lost all trust. Had the last "best deal come out on the first or maybe second time, I may have actually considered buying the new car After purchasing many cars in my life, I typically gravitate towards, and stick with, a new car dealership with salespeople who have the finesse to cut through the typical car dealer xx, maybe go talk to the manger once, and just work out the best deal for a fair price on a given car with an honest value for your trade-in and skip all the ritual salesperson-manager game-playing. I think it's fair to say that I've probably purchased my last Hyundai, and if it's not my last Hyundai, I doubt it would be from here. More

I have complimentary oil changes included with the new vehicle. The last 2 oil changes have been extremely slow. In June it was more that 2 hours for a scheduled oil change. The time before that the ch vehicle. The last 2 oil changes have been extremely slow. In June it was more that 2 hours for a scheduled oil change. The time before that the change wasn't too long, about 1 hour, but than the technician brought the car out front where it sat for 15 minute before I was called to check out. Also each time I'm told I will be getting a survey to review the service but I never get it. I would rate the service poor and feel this is why I don't get it. More

I have been to Nashua Hyundai 4 times . Darlene Duncan has been my service Advisor every visit . I have been totally Satisfied with her alway friendly professional service .. 2013 Velost Darlene Duncan has been my service Advisor every visit . I have been totally Satisfied with her alway friendly professional service .. 2013 Veloster 231,000 miles Thank you Hyundai More

David was really helpful picking out my Hyundai Tucson 2019 .He was knowledgeable and fun . It was a great experience I enjoyed my used SUV so far . It’s been 10 years since my last car purchased .Thanks 2019 .He was knowledgeable and fun . It was a great experience I enjoyed my used SUV so far . It’s been 10 years since my last car purchased .Thanks for your help David keep up the awesome job! 🚙 More

The ever increasing costs of new cars makes it importnat for our family to keep our older cars running. We have a 2011 Sonata with over 220K miles that runs great thanks to Nashua Hyundai! We have been loya for our family to keep our older cars running. We have a 2011 Sonata with over 220K miles that runs great thanks to Nashua Hyundai! We have been loyally going to Nahua Hyundai for over 12 years and we have never been disappointed with the quality of work or the cost. Be sure to ask for Darlene or MAtt in the service department- they will take great care of you! More

If you have an older Hyundai, do NOT take it here for repairs. I have twice taken in an older make for repairs and have twice had to immediately return the car because the repair was not done correctly o repairs. I have twice taken in an older make for repairs and have twice had to immediately return the car because the repair was not done correctly or another part was damaged in the process. To add insult to injury, I was required to pay for parts, but not labor (!), because they never took full responsibility for the issues. I will NOT be returning to this service center again for any of my repair needs. More

I should've read the negative reviews. No loyalty to their customers at Nashua Hyundai, no sense of decency, no shame. I bought a car from Nashua Hyundai in fall of 2021 and within mont No loyalty to their customers at Nashua Hyundai, no sense of decency, no shame. I bought a car from Nashua Hyundai in fall of 2021 and within months, with no warning, my car completely shut down/failed while I was driving ON THE HIGHWAY. We waited hours for the tow corporate Hyundai supposedly called, then finally had to organize a tow through AAA. Once Nashua had the car on their lot, updates from them were so sparse and vague--I couldn't ever get in contact with the right person for my questions, and they didn't give any timeline updates. Meanwhile I'm a teacher and needed my car for work. I had to pay out of pocket for an overpriced rental (I guess low supplies drove up prices) because Nashua swore up and down that they don't keep any loaner cars on the lot for their customers. After over a week with zero updates about my car, turns out the person responsible for contacting me WENT ON VACATION with no notice. My car sat for days with nobody working on it, then they misdiagnosed the problem. No apologies, no nothing. I racked up an insane rental bill before Nashua realized they magically had a loaner car hiding somewhere. I drove out from Boston for the loaner car and within days the real issue was identified (wiring, factory issue). Nashua promised me they'd do whatever they could to personally reimburse my rental, since it was higher than corporate Hyundai's $50 daily limit (the rental was worth $35 but rental places were just having fun, at this point, and charged $100 a day) and it was Nashua's fault that I went days without getting the loaner they had on the premises the whole time. 6 months of this nonsense, no contact, evasive behavior, questionable interactions with a team member named Cora who seemed like she was trying to be helpful while ultimately not being helpful at all (currently ignoring my emails, btw)... FINALLY someone by the name of Art St. Denis contacts me and completely shuts me down--to paraphrase, he says he's sorry but he won't do anything about it and it's not Nashua Hyundai's fault that car rental prices soured during that period. Un-freaking-believable. Despite proof that in prior conversation/calls various Nashua employees admitted I should've been given the loaner car the day my car arrived at the lot for repair. My emails are now being ignored, and I've been told to just call corporate Hyundai for the $50 daily reimbursement and take the financial loss despite the fact that my car died ON A HIGHWAY due to a wiring issue that shouldn't have happened within months of purchasing the car. To summarize: They lied about the loaner, left my car sitting on the lot for days, misdiagnosed the issue, assured me they'd take care of me, and then basically told me to f*xx off. More