Recently I took my 2018 Outback in for service because it was having a prolonged crank when I went to start it up. Subaru kept the vehicle, and put me in a minivan from Enterprise. Every day I called and text asking for information about my vehicle and every day I was told “we don’t know what’s wrong, we’re still checking.” 11 days later it turns out it was my battery. I asked to speak with the service manager In regards to the service I received. I was upset about the fact that it took 11 days to check my battery, and the lack of communication. The manager never apologized, and almost made me cry. He spoke tome like I was stupid and acted annoyed that I was bothering him with my concerns. It was the second time I’ve had an issue with this shop. The previous time I waited 4 1/2 hours for an oil change I had scheduled an appointment for. Honestly, it has made me regret the purchase of my vehicle and I’m seriously considering driving to the next closest dealership for any further maintenance. I do want to state that Libbie was very sweet and I feel she truly did her best to help me and offer good service. It isn’t her fault that it takes the service department 11 days to check a battery.