Since I bought my 2018 Subaru Outback in November of 2017 my vehicle has spent 24 days in the service center. The first time my vehicle was there for 11 days and the only repair that was done was replacing my battery. When I asked to speak with the service manager about it he spoke to me like I was stupid and made me cry. I swore I wouldn’t go back. However, the assistant service manager told me that I would never have to deal with him again, and promised that they would do better the next trip. So, next time my check engine, dynamiccontrol, and e-brake lights all cane on. I took it downtown and they kept it for a day, told me that it was a “fluke,” and sent me home after resetting the alarms. A few days later the “fluke” happened again. I took my car back down. 13 days later I finally got my car back. They had replaced my vvt solenoid. I’ve been told from a representative at another Subaru dealership that this is a part that should only take a few minutes to change out. Both times that I’ve taken my vehicle in for seemingly simple repairs it takes well over a week to get it back, and both times there a big lack in communication. Frankly, buying the car was great, but I’d never buy from them again after the experience that I had in the service department.
PS. Gregory was very polite, and I felt like he was doing his best to help, and I don’t feel that it was his fault that they took so long to deal with my vehicle. Lori on the other hand never returned a single one of my calls.