National City Volkswagen

Luis was able to accommodate a request to drop off my vehicle even though my appointment was 5 days away. I had a catalytic converter service light on and was concerned about driving vehicle further. S vehicle even though my appointment was 5 days away. I had a catalytic converter service light on and was concerned about driving vehicle further. Service was able to get vehicle in earlier and resolve condition being covered under the TDI Emission Warranty. Thank you so much. More

Wanted to lease a 2020 Jetta S. Already was in month 36 of a 36-month lease of a 2018 Jetta S initiated at this dealership 3 years ago. Worked with salesperson Christa De La Torre in 2018 who was excellent of a 36-month lease of a 2018 Jetta S initiated at this dealership 3 years ago. Worked with salesperson Christa De La Torre in 2018 who was excellent. Returning with a competitive lease offer in hand from a SF area dealer, all I wanted was for Southbay VW to match the deal. I was coming to the end of a Tier 1 lease and a perfect payment record with VW Credit. Had a HORRIBLE EXPERIENCE on Monday, January 4, 2021! Salesman, though pleasant, knew almost nothing and had no authority to make any deal. Instead he had me sitting at his desk while he ran back and forth to a nameless faceless Finance Manager who claimed my credit score was 40 points lower than the 719 it was on both TransUnion and Experian. In fact I had my up to the minute scores right on my iPhone as I sat there. This was the same baloney they tried to pull 3 years ago. Today’s salesman, though pleasant, knew very little and was a waste of time to deal with. Claimed to have been there 3 months, but didn’t even know they had a water fountain! Finance Manager apparently just planned to have me wait a long time in the hope that I’d tire and accept his sub par deal. Salesmen at this dealer should be replaced with pleasant 12 year olds since they have no authority and very little functionality. I needed neither selling nor demonstrating. Knew exactly the car I wanted. They had it in stock. I had a lease offer in hand from another dealer. It should have been easy. But somehow they managed to waste my time and make me dislike them in the process. What a sorry xxx lame outfit! They not only botched an easy slam dunk sale, they missed a chance to close a deal with an existing customer to create a repeat customer. These people are good examples of why most people hate visiting a dealership to buy or lease a new car. More

Special mention to Ricardo Sanchez as Service adviser, he has a lot of knowledge, very attentive and polite. He is responsive, always ahead with recommendations to avoid future issues. Personalized service, has a lot of knowledge, very attentive and polite. He is responsive, always ahead with recommendations to avoid future issues. Personalized service, and nice people. I love South Bay Volkswagen. More

I was for a hunt at other dealers and nothing like Volkswagen dealership in National City. I felt welcome right away. The staff and the service overall was amazing. All my needs were met despite my si Volkswagen dealership in National City. I felt welcome right away. The staff and the service overall was amazing. All my needs were met despite my situation. Thankful and grateful I stepped in. More

I liked the excellent attention that Miss Ana Garcia gave us, she was very kind and solved everything for us, I recommend her excellent work. us, she was very kind and solved everything for us, I recommend her excellent work. More

Such an easy experience at South Bay. Big kudos to Fernando for working with us and making the whole experience very pleasant and super smooth! 5 stars across the board! And xxxxxxto Roberto in Financ Fernando for working with us and making the whole experience very pleasant and super smooth! 5 stars across the board! And xxxxxxto Roberto in Finance, he was a joy to work with! More

Loved my experience in Southbay VW, specifically with Cesar Lopez! He made the process of finding my perfect car very smooth, highly recommend thank you! Cesar Lopez! He made the process of finding my perfect car very smooth, highly recommend thank you! More

We had a great experience at Volkswagen. Staff was very welcoming specially Filiberto, but we had to wait more than one hour for the financial director. welcoming specially Filiberto, but we had to wait more than one hour for the financial director. More