National City Volkswagen
National City, CA
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Easy and stress free transaction. Awesome customer service from (Cesar Lopez), no pressure interaction. Extremely helpful and took time to understand my need. Thanks for all the help. Awesome customer service from (Cesar Lopez), no pressure interaction. Extremely helpful and took time to understand my need. Thanks for all the help. One of the easier and fast auto buying experiences I’ve had. ill definitely return. Come see Cesar!!! Thank you again More
Great experience! I had a great experience at Volkswagen. Staff was very welcoming specially Dago Salazar. I had no idea what car suited me best and he showed me a va I had a great experience at Volkswagen. Staff was very welcoming specially Dago Salazar. I had no idea what car suited me best and he showed me a variety of options, ended up with a 2019 R-Line. I highly recommend Dago to Help you out with your car needs and most important, deals! More
I love my Jetta! I had a nice, no pressure car buying experience! Everyone was nice and very helpful! I wpuld definitely recommend South Bay VW to my friends! I had a nice, no pressure car buying experience! Everyone was nice and very helpful! I wpuld definitely recommend South Bay VW to my friends! More
Great and amazing staff!! I have to say that this place rocks!! They helped us out right away! All our questions and our negotiations were done in less than 30 min. Now.... th I have to say that this place rocks!! They helped us out right away! All our questions and our negotiations were done in less than 30 min. Now.... that's amazing for a dealership. We all know how tedious dealer can be. Not South Bay Volkswagen. We recommend them 100%. Thank you for all your help. Loving my new car. More
Excellence Again my experience with all the personnel at the dealership was of the highest quality. Truly a professional team! I feel very blessed to have had ea Again my experience with all the personnel at the dealership was of the highest quality. Truly a professional team! I feel very blessed to have had each one of these three individuals assist me in leasing another VW. More
Gaspar was excellent and professional Gaspar was friendly and his help was great. He help me get mu car fix the fastest he could and send me info on the progress Gaspar was friendly and his help was great. He help me get mu car fix the fastest he could and send me info on the progress More
Great customer service!!! Jesus went above and beyond to make sure I purchased the right car for my son. The process was absolutely painless. So quick and professional. I felt Jesus went above and beyond to make sure I purchased the right car for my son. The process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Jesus Lopez and the South Bay Volkswagen dealership to anyone who is looking for a new vehicle. More
Awesome customer service So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy le So, i used to have my car serviced by Southbay volkswagen. Back then their customer service was awesome. Sanchez used to take care of that, and boy let me tell you, he is great. Recently I traded my car for another one there, for a really good price. Christa helped me do that, and let me tell you: customer service, still awesome. The process went smoothly and i m satisfied with my new used car lol. Some people under the pretense of being strictly professional, create a void between them and others. They become more strict than professional. A little like robots. Well Christa was the opposite of that. She was professional and caring. The opposite of fake. Devoid of hypocrisy. Sincere. Patient. Boy i went there unprepared for the trade, but she waited till i got my stuff together. If you use your car as a storage, you know the stress that goes along with moving your stuff from car to car. In the midst of that stress, Christa was there, helping me!!! I wanted the car that day, so she went out of her way to make sure i got it that day, and even stayed up late. And that s the characteristic of some one who loves her job and loves helping people. Christa, thank you. For everything. More
Bad customer service in the Service Department People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchase People in the Service department were unwilling to hear me out or help me, never again will I take my car to them. I took my car that I had purchased with them about a year ago and fist of all they dis not ac, when I told them my panoramic sun roof had exploded on the freeway they automatically assumed it was a rock, which it wasn't, but were unwilling to listen and wanted to involve my insurance. Everyone kept saying different things and it was obvious they didn't care about the customer. So I took the car to another dealership 25 miles away where service was completely different. They were friendly and willing to help me and they are going to fix it. How could it be that they are both Volkswagen dealerships but with different outcomes. More
First Time Buyer Experience Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they Although it was stressful buying a new car for the first time, the staff at this location were very nice and always asked if there was anything they could do, even if they weren't directly assigned to help me. My direct sales staff was Max Smith and he was great!! Very funny, patient, and straightforward. He did a great job! thank you! More