I made an appointment to drop my vehicle off at 0800 in the morning. I was very specific in establishing the maintenance procedures to be performed. The service representative sent a text message to my phone stating that he would keep me updated on the status of my vehicle. I was informed that my vehicle would be done in 2.5-3hrs. The dealership did provide a shuttle service that I used to go to work. I requested an update on the status of my vehicle around 2 in the afternoon and did not receive a reply. At around 3:00 in the afternoon I attempted to call the dealership and finally got someone on the line after my third or fourth attempt. I was informed that my vehicle "should be," completed by around 5:45 in the evening. I spoke to the General Manager about this situation and was told that there was some confusion about exactly what services were to be performed. This was a routine maintenance visit for an oil change, tire rotation, flush and fill the transmission and change fuel filters. I was charged $695. I made an appointment for the specific purpose of not wasting a lot of my day waiting at the dealership. In addition to wasting my time and interfering with my ability to take care of my family, the dealer apparently used fluids that are not up to the maintenance standards established by the manufacturer. The maintenance manual for the vehicle specifies appropriate fluids and maintenance intervals. This dealership used unspecified lubricants and set the maintenance interval at half of the manufacturer's specification. I would not recommend using this dealership. They do not communicate. They do not follow the maintenance recommendations of the vehicle manufacturer. They do charge you the same price that the recommended products cost. This is one of the worst customer service experiences that I have ever had.