National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your recent experience with National Automotive Group! We are thrilled to hear that we were able to provide you with swift and efficient service during your time in Jacksonville. At National Automotive Group, we understand how stressful it can be to encounter vehicle issues while traveling, especially when you have a tight schedule. That's why we prioritize quick and accurate diagnostics, along with prompt repairs, to get you back on the road as soon as possible. We're delighted that our team was able to address your vehicle's issue within just three hours, allowing you to continue your journey with peace of mind. Your satisfaction and safety are our top priorities, and we're grateful for the opportunity to assist you during your time of need. If you ever find yourself back in Jacksonville or in need of automotive assistance anywhere else, please don't hesitate to reach out to us. Safe travels, and thank you again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We greatly appreciate your kind words about Darrell Graham and Carlos from our service team. Ensuring consistency in service is a priority for us, and your feedback is invaluable in helping us improve. We'll certainly look into ways to enhance our consistency to ensure every visit meets your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us. We're here to make sure your experiences with us are consistently excellent. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group and for sharing your positive experience with us! We're delighted to hear that Darrell Graham made a lasting impression on you with his exceptional service. Darrell has indeed been a valuable member of our team since 2009, and we're fortunate to have him. We strive to provide a positive and welcoming environment for both our customers and our team members, and your feedback reinforces our commitment to maintaining high standards. Thank you again for your support and for being a valued customer of National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your recent service experience with us. We sincerely apologize for the inconvenience and frustration you experienced during your visit to National Automotive Group. It's disappointing to hear that despite the efforts of your service advisor, Kitrell, there was a breakdown in communication that led to a delay in servicing your vehicle. We understand that your time is valuable, and we regret any inconvenience caused by the extended wait time. Rest assured, we have addressed this issue with our service team to ensure that such lapses in communication are rectified and do not happen again in the future. We are committed to providing all our customers with efficient and reliable service, and we deeply regret that we fell short of your expectations on this occasion. We greatly appreciate your acknowledgment of Kitrell's superb customer service, and we will continue to strive for excellence in all aspects of our operations. Should you choose to give us another opportunity to serve you, we will do everything in our power to ensure a smooth and hassle-free experience. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a glowing 5-star review! We're thrilled to hear that you had a positive experience with Davan and our team at National Automotive Group. Providing professional and helpful service to our customers is our priority, and it's wonderful to hear that Davan went above and beyond to assist you. We pride ourselves on delivering top-notch service, and your feedback reaffirms the hard work we put in every day. We will be sure to pass along your kind words to Davan and the rest of our team. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a glowing review of your experience with National Automotive Group! We're thrilled to hear that you consistently have great experiences with us and that we were able to address your vehicle's needs effectively during your first visit. Ensuring that our customers' vehicles are returned to them in the same condition they arrived, and even cleaner, is something we take great pride in. Your satisfaction is a reflection of the hard work and dedication of our team. We truly appreciate your loyalty and look forward to welcoming you back for any future automotive needs you may have. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your heartfelt review! We're thrilled to hear that Darrell provided you with such exceptional service and ensured you were able to make it to your grandson's first soccer game on time. Ensuring our customers' vehicles are serviced efficiently and with a smile is what we strive for, and we're delighted that Darrell could make your experience memorable. Your satisfaction and the happiness of your grandson are what drive us to excel in what we do. If you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group, and we hope to serve you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us such a positive 5-star review! We're thrilled to hear that you had a great experience with our knowledgeable and friendly team at National Automotive Group. Providing exceptional service and guidance to our customers is our priority, and we're delighted that we could assist you in finding something nice. Your recommendation means a lot to us, and we truly appreciate your trust in our dealership. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group. We look forward to serving you and anyone you refer in the future.

National Dodge Chrysler Jeep Ram responded

We're sincerely sorry to hear about your negative experience at National Dodge. Providing exceptional service and communication to our customers is our priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and would like to address the service issues you encountered. Your patience and satisfaction are important to us, and we apologize for any inconvenience or frustration you may have experienced. We would appreciate the opportunity to learn more about your specific situation and address any concerns you have directly. Please feel free to reach out to our service manager, Darrin Howard, at (910)347-3777 so we can work towards resolving this matter and improving our service. Again, we apologize for the disappointment you've experienced, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

National Dodge Chrysler Jeep Ram responded

We are absolutely delighted to receive your glowing 5-star review! Thank you for taking the time to share your experience with the National Dodge, Chrysler, Jeep, Ram Service Department. Providing exceptional customer service is at the core of everything we do, and we are thrilled to hear that our service department lived up to your expectations. Your satisfaction is our top priority, and we are pleased that our team was able to provide you with the support you needed. If you ever have any further questions or require assistance in the future, please don't hesitate to reach out to us. We are always here to help and ensure that your vehicle is running smoothly. Once again, thank you for choosing National Automotive Group. We truly appreciate your support and look forward to serving you again in the future!