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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.6
876 Reviews
Call Dealership (910) 347-3777

2223 N Marine Blvd

Jacksonville, NC

28546

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876 Reviews of National Dodge Chrysler Jeep Ram

April 01, 2026

My car was at the dealership for about 3 weeks. I wish they would give updates more often. I had to call a couple of times with no call back even after a name and number. There are times where in i More

by lanie52482
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Print
May 05, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for your feedback and for choosing National Dodge Chrysler Jeep RAM. We truly appreciate your patience while your vehicle was with us. We understand how frustrating it is to go extended periods without updates and to have difficulty reaching our team. That’s not the experience we want for our customers, and we sincerely apologize for the lack of communication and missed callbacks. This is an area we are actively working to improve, as we know how important clear and timely updates are, especially during longer service visits. Your feedback is valuable and helps us hold ourselves accountable. We appreciate the opportunity to serve you and hope to provide you with a smoother, more responsive experience next time.

March 23, 2026

Outstanding service today during my visit at dealership. Highly recommend to others. Oil change done in a timely manner. More

by joliphant1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Print
May 05, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for the 5-star review! We’re thrilled to hear you had an outstanding experience with us and that your oil change was completed in a timely manner. Your recommendation means a lot to our team, and we truly appreciate you choosing National Dodge Chrysler Jeep RAM. We look forward to seeing you again for your next visit!

March 19, 2026

Communication was excellent, and I was kept well informed throughout the process. My only concern was that a secondary issue—identified during the initial diagnostic test—was not addressed until after the ta More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Print
May 05, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for your thoughtful review and for highlighting the strong communication you experienced! We’re glad to hear our team kept you well informed throughout the process. We also appreciate you bringing up your concern regarding the secondary issue. We understand how frustrating it can be to incur additional labor costs, especially when it involves repeating work like removing and reinstalling the tank. While some issues only become fully apparent at certain stages of the repair process, we agree that identifying and addressing everything as early as possible is always the goal. Your feedback is valuable and will help us continue improving our diagnostic and repair procedures. Thank you again for your honesty and for choosing National Dodge Chrysler Jeep RAM. We truly appreciate your business and hope to provide you with an even better experience next time.

February 27, 2026

We had a great experience with the service team at this dealership, we will continue to use their service. More

by bruins_4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Green
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Mar 02, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for the great 5-star review! We’re delighted to hear that you had a positive experience with our service team. Providing dependable, professional service that keeps our customers coming back is exactly what we strive for every day. We truly appreciate your continued trust in National Automotive Group and look forward to taking care of your vehicle for many visits to come. Thank you for choosing us!

February 27, 2026

Great people are very friendly and helpful. Made our experience very easy! Will definitely recommend this dealer to others More

by bruins_4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Ahmedi
Print
Mar 02, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for the wonderful 5-star review! We’re so happy to hear that our team made your experience easy, friendly, and enjoyable. Providing a welcoming and helpful environment for our customers is always our goal, and it means a lot to know we delivered that for you. We truly appreciate your recommendation and your support of National Automotive Group. We look forward to assisting you again in the future, enjoy your vehicle!

January 20, 2026

Staff very friendly and accommodating. Immediately took the vehicle in and evaluated it and Informed us part would be ordered. More

by ivyw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Print
Jan 22, 2026 -

ivyw55 responded

Very attentive and courteous

January 07, 2026

National dodge Jacksonville did a great job helping me find my vehicle.Tony the salesman to hadi the finance guy were great to deal with. More

by Kh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Ahmedi
Print
Jan 16, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for the great review! We’re thrilled to hear that you had a positive experience with our team at National Dodge Jacksonville. Tony and Hadi will be especially happy to know they made your vehicle buying process smooth and enjoyable. We truly appreciate your business and look forward to assisting you again in the future! Is there anything we could have done to further improve your purchase time experience?

December 22, 2025

I've always had courteous, prompt, and satisfactory service from this dealership. And if you decide to wait while the service is being done the waiting area is very nice, restroom are clean and suppli More

by ELNORA49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Print
Jan 16, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us! We truly appreciate your continued trust and are glad to hear that you’ve consistently received courteous, prompt, and satisfactory service from our dealership. It’s also great to know you enjoy our waiting area, clean restrooms, and refreshments. We want your time with us to be as comfortable as possible. We’re always looking for ways to improve, especially when it comes to the quality of our workmanship. If there’s anything we could have done better or any suggestions you have to help us improve, we’d love to hear your feedback.

November 29, 2025

Excellent experience . Troy was amazing to deal with he was very helpful , no pressure car dealer. More

by crepeau4406
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy sallman, Hadi Ahmedi
Print
Jan 26, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We’re thrilled to hear you had an excellent experience and that Troy provided helpful, pressure-free service. We truly appreciate your business and look forward to assisting you again in the future.

November 25, 2025

Service was fast and friendly, answered my questions. I can say a much better experience than from the past. Service personnel were on top of things to get my truck recalls completed and completed correc More

by smithjt31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Print
Jan 26, 2026 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your feedback and for the 4-star review! We’re glad to hear that your service was fast, friendly, and thorough, and that our team handled your truck recalls efficiently. We also appreciate your positive comments about our email notifications and scheduling confirmations. Your feedback helps us continue to improve, and we truly appreciate your business. We look forward to serving you again!

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