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566 Reviews of Nazareth Ford - Service Center
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October 09, 2018
Great dealership! My car went in for a dead battery and my husband had also noticed a corroded battery cable. They saved me a lot of money by trying to clean the corros My car went in for a dead battery and my husband had also noticed a corroded battery cable. They saved me a lot of money by trying to clean the corrosion (and they did) instead of automatically having me pay for a new cable. I really appreciated the extra effort to save me money on service! It’s great to know that my dealer is not just trying to “sell” me parts! More
by MMFAN66
Verified CustomerEmployees Worked With
Neal Beers
October 08, 2018
Excellent! From buying our car through all the service and inspection appts Nazareth Ford has been amazing. Always easy, quick and also kind! I recommend them From buying our car through all the service and inspection appts Nazareth Ford has been amazing. Always easy, quick and also kind! I recommend them to everyone! More
by 22JESSLO
Employees Worked With
Chris Radlbeck
October 05, 2018
Gas smell removal I took my 2017 gas smell to be removed. This smell was from getting lawn mower gas cans filled and NOT from any mechanical problems. Chris at RECON I took my 2017 gas smell to be removed. This smell was from getting lawn mower gas cans filled and NOT from any mechanical problems. Chris at RECON was terrific. He described the procedure, what he would do and how long it would take. He did a great job and the job was completed ahead of his estimated completion time. The gas odor is eliminated or very much reduced. I am happy with the results. More
by AK3M
Employees Worked With
Ralph Nittoli, Chris Radlbeck
October 04, 2018
Accommodating Tim was patient as I described what I needed for my truck from appointment to calls informing me of parts & price & describing problems found & how wo Tim was patient as I described what I needed for my truck from appointment to calls informing me of parts & price & describing problems found & how work was progressing. He arranged shuttle service for me which was priceless, drivers were polite & professional. Truck was ready as promised & despite recalls I'm glad Ford made good on fixing them making me feel safer & reaffirming my confidence in their product. Thanks! More
by ANUNGUNRAMA44
Employees Worked With
Tim Uhler
October 03, 2018
Very slow service Nazareth Ford must be currently suffering from a lack of service technicians. Had an appointment and dropped off truck at about 8am for state ins Nazareth Ford must be currently suffering from a lack of service technicians. Had an appointment and dropped off truck at about 8am for state inspection. Called around 4:30pm to find out the status of the inspection, this is where it all went downhill. First they somehow managed to get my call and another customers call conference together, so you had two customers talked together. Had to call back and service advisor mentioned it was not ready yet and the vehicle was just pulled into the garage. Received the horse and pony show that they were backed up from over 40 appointments and were not able to get to it even after being there for over eight hours with an appointment. Either way mentioned I had a ride in to the dealer at 5:30 and wanted it back then. An hour later I arrive at 5:30 and its still not complete. Saw the truck in the garage with no one around it, only left the dealer at 6:15. This is the second year in a row this has occurred and is completely unacceptable. The owner is lucky he was not there because I am sure I would have stormed into his office given my frustration. Luckily it passed inspection since I am sure if it failed it would have to be there another day or two to fix given how slow they are. To add insult to injury I received my truck with grass clippings all over the back corner of the tailgate. This event occurred after the prior week in which I scheduled an appointment online and then received a phone call the next day stating the system should not have allowed anyone to schedule and they would have to reschedule. Todd Bower needs to take control of his service department, his commercials state its the friendliest dealer in town, well that's wrong. Even the manager on duty could only take my name and state that possibly someone will reach out after a managers meeting on Friday. Just look at other reviews there service department has been trending lower, whether is time to complete or qualify of service. Nazareth Ford - The slowest service department in town!! More
by Dan S
Employees Worked With
Chris Radlbeck
October 03, 2018
Another Quick-e I had little time available to update the inspection stickers on one of our cars... a non-Ford product! They took in my Camaro and had everything i I had little time available to update the inspection stickers on one of our cars... a non-Ford product! They took in my Camaro and had everything inspected within 25 minutes - can't ask for better service anywhere in the Lehigh Valley - seriously. When it's crunch time I can always count on Ralph, Chris, Tony and the techs to make things happen! More
by Hard Rider
Employees Worked With
Tony Hauser, Ralph Nittoli
October 03, 2018
What I have come to expect at Naz Ford As usual the team at Naz Ford continue to be great and efficient. Good team work, fast service, no bull, fair price I plan on buying my next ford at As usual the team at Naz Ford continue to be great and efficient. Good team work, fast service, no bull, fair price I plan on buying my next ford at Naz Ford. someday More
by NOWAE
Employees Worked With
Neal Beers
October 02, 2018
Nazareth Ford service dept is not where you want you're vehi Extensive wait, failure to do all services they claim to do, failure to be responsive to customers concerns, Attempt to alter vehicle without knowing Extensive wait, failure to do all services they claim to do, failure to be responsive to customers concerns, Attempt to alter vehicle without knowing or caring what the consequences would or could be. I will not return to dealership for service or any other reason. Would never recommend to anyone. More
by JSPIT54
Employees Worked With
Don't know names
October 01, 2018
quick and painless No appointment necessary. Selected the "works" and was pleased that it took about an hour to complete for receiving services on a Saturday. Quick an No appointment necessary. Selected the "works" and was pleased that it took about an hour to complete for receiving services on a Saturday. Quick and painless. More
by KITTYCATKP
Employees Worked With
Tim Uhler
September 30, 2018
Excellent Nazareth Ford is by far in all my years of experience as a car and truck buyer, the "Best" in the Lehigh Valley area ! Nazareth Ford is truly a famil Nazareth Ford is by far in all my years of experience as a car and truck buyer, the "Best" in the Lehigh Valley area ! Nazareth Ford is truly a family experience. My wife and I cannot thank them enough for taking care of all of our motor vehicle needs. Larry B. More
by Larry B.
Employees Worked With
Tim Uhler, Neal Beers
