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Neil Huffman Chevrolet Buick GMC
Frankfort, KY
105 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 105 reviews
May 24, 2022
The service was ok but final paper work was horrible. Was lied to about the money the owe me . Was supposed to take a few days has been 2 weeks and still nothing Was lied to about the money the owe me . Was supposed to take a few days has been 2 weeks and still nothing More
by willpalmerjr5
Employees Worked With
Neil Huffman
May 21, 2022
I was very disappointed that I had to pay for tire rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier rotation. When I purchased those tires from you, I was told I had free lifetime rotation. In addition, When I purchased new tires from you earlier for my 2014 Enclave, I was told I would also get free rotation for life of the car. I was charged for both at my last service. More
by gaddisw
Employees Worked With
Neil Huffman
May 04, 2022
Went in for a service appointment today for a service bulletin. Explained the bulletin when I made the appointment and again today when I brought the truck in. They ignored that and spent 3 hours doing a bulletin. Explained the bulletin when I made the appointment and again today when I brought the truck in. They ignored that and spent 3 hours doing an unnecessary transflush that they thought was under warranty. They told they did the update but had to charge me $159 for the trans flush. I paid it then they told me they did NOT do the update. Wasted half my day and $159 @ this service dept today. I was hoping to find a compitent gm service department as I own 12 gm vehicles but wont ever take one here again. I'll continue to send them to Louisville. More
by R
Employees Worked With
New guy
April 14, 2022
Justin was exceptionally knowledgeable about my vehicle and what I needed. I was most pleased that the actual cost of the repair was less than the estimate. and what I needed. I was most pleased that the actual cost of the repair was less than the estimate. More
by jjimmieclaycomb
Employees Worked With
Justin, Neil Huffman
April 07, 2022
Perfect service. Out in 45 minutes. Last time I was in for an oil change and tire rotation, it took about 2 hours. Since I have to wait for my vehicle to be serviced, Out in 45 minutes. Last time I was in for an oil change and tire rotation, it took about 2 hours. Since I have to wait for my vehicle to be serviced, today was greatly appreciated. The service manager was very pleasant and helpful as well. More
by vdalton
Employees Worked With
Amber Kidd, Michael Rogers, Neil Huffman
March 10, 2022
I brought my 2020 GMC Terrain in for an oil change. I originally scheduled it for Tuesday, March 8, but called to reschedule for 9 am today. When I arrived at the dealership, there was no record of my I originally scheduled it for Tuesday, March 8, but called to reschedule for 9 am today. When I arrived at the dealership, there was no record of my appointment. I had to wait 90 minutes for an oil change! I am used to giving this dealership 5 stars, but someone dropped the ball on this one. More
by rick357magnum
Employees Worked With
Neil Huffman
