Neil Huffman Honda of Frankfort - Service Center
Frankfort, KY

80 Reviews of Neil Huffman Honda of Frankfort - Service Center
I took my 2003 Odyssey in to have the timing belt replaced after 153000 miles - David and Robby have recommended this service for at least the last year, maybe two. I had an 8:00 appointment, and ar replaced after 153000 miles - David and Robby have recommended this service for at least the last year, maybe two. I had an 8:00 appointment, and arrived about five minutes late. David asked if I needed a ride or if he could get me a loaner vehicle, since the service would likely take 4-5 hours. I told him "No, I have my laptop with me and I can work fine here", and that I'd wait for the vehicle. About 30 minutes later, David came out and told me that they'd found a couple more problems - the tensioner for the timing belt was leaking, and two of the motor mounts needed to be replaced as well. Since the timing belt tensioner was coming out anyway due to the work being done, there'd be no additional labor to replace, just the cost of the part. He'd also found a coupon for $50 off that he applied to my bill. In the end, I spent about $100 more than I'd expected, but the service was done very well, and only took about 3 hrs total, saving me at least an hour's worth of labor. I didn't want to spend the $700-plus to have the service done, but 7 years and 153000 miles later, I couldn't put it off any longer. David and the rest of the staff at Jeff Wyler always make the best of what could be a bad situation, and I'd gladly recommend them to anyone. I should also mention that we bought our Odyssey as a new vehicle at one of Jeff Wyler's other locations 7 years ago. The buying experience there was the best I have ever had at ANY dealership - we were in and out in about an hour, including a final test drive - AND we got a great deal on top of that, beating all local dealers by a mile. More
Got wonderful service for the 30,000 mile check on my 2009 Civic. The staff in Customer Service is informative and very courteous. I would recommend them to any Honda owner. Robby Herbert is the direc 2009 Civic. The staff in Customer Service is informative and very courteous. I would recommend them to any Honda owner. Robby Herbert is the director of the Service Department, and he gave me an exact estimate of the cost for the maintenance. He runs an excellent department. More
Everyone was courteous, competent, and very helpful. Because I had purchased one low-price tire after having a flat on a tire that was no longer usable, I was offered the choice of buying lower-priced t Because I had purchased one low-price tire after having a flat on a tire that was no longer usable, I was offered the choice of buying lower-priced tires to match the one I had already purchased, since I would have to buy a complete set if I chose the more expensive tires. I preferred to buy the less expensive tires, in part because of the age of the car. More
I have NEVER had a bad experience with Honda of Frankfort. The service department always works around my schedule and get me out as quickly as possible. As for Robby and David - I don't think you Frankfort. The service department always works around my schedule and get me out as quickly as possible. As for Robby and David - I don't think you'll find any two guys who are more honest and willing to work with you at any dealership. Because of them, I'll continue taking my Element to them until the wheels fall off. Great guys with a greater attitude. More
Robby did a wonderful job getting my car in for a service, talking through the problem we had, and making sure I was happy with the results. He also personally replaced a defective windshield wiper service, talking through the problem we had, and making sure I was happy with the results. He also personally replaced a defective windshield wiper blade that was sold to my wife on a previous visit, and made sure it worked properly before I left. More
Ever since we purchased our van from Jeff Wyler Honda in 2005 we have used their Service Department for routine care and repairs, and have always been 100% satisfied. They have convenient service hours, ar 2005 we have used their Service Department for routine care and repairs, and have always been 100% satisfied. They have convenient service hours, are easy to schedule appointments with, have competitive prices for services and frequently send us coupons we can use. All the staff we have met are knowledgable and friendly. I highly recommend this dealership! More
Always treated fairly at this dealership. They're great to work with. The waiting area is very clean and the wi-fi access is a nice touch. In dealing with both David and Robby I've never had any pressure to work with. The waiting area is very clean and the wi-fi access is a nice touch. In dealing with both David and Robby I've never had any pressure to repair or replace anything that didn't absolutely need it. More
I purcased my Honda CRV from Jeff Wyler in 2005 and have been very satisfied with them from the beginning. Each and every time I have taken my car to them for service or maintenance, I have received excell been very satisfied with them from the beginning. Each and every time I have taken my car to them for service or maintenance, I have received excellent service. I certainly will purchase my next car from them. More
This is my second vehicle through Jeff Wyler honda and This is my second vehicle through Jeff Wyler honda and would highly recommend them to anyone. Service is great. The service department is very hones This is my second vehicle through Jeff Wyler honda and would highly recommend them to anyone. Service is great. The service department is very honest and have always taken good care of me. They know me by name and very friendly service. I never take my vehicle anywhere to have it serviced. I have done that before and regretted it but have learned my lesson. Now no one other than Jeff Wyler Honda services my van. More
Not sure the name of the service staff but all have been great. I did not do comparison shopping for cost of 2 new tires so I cannot effectively analize the cost of the service but I have trusted the servi great. I did not do comparison shopping for cost of 2 new tires so I cannot effectively analize the cost of the service but I have trusted the service dept of jeff Sachs honda for years.The staff is pleasant and works me in on the day I call . More