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52 Reviews of Neil Huffman Honda - Service Center
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November 19, 2020
I purchased a Honda CR-V Hy-brid and the whole experience was easy, efficient and fair. Luke M assisted me with the purchase, he was very fair, detailed and consumer oriented. was easy, efficient and fair. Luke M assisted me with the purchase, he was very fair, detailed and consumer oriented. More
by Caldwelldesign
Employees Worked With
Luke M-sales and Jason-purchasing agent, Neil Huffman
August 06, 2019
Great service, friendly and trustworthy team My family and I experienced fantastic service at Neil Huffman when our car was in need of fast repairs. As my family and I road-tripped from Chica My family and I experienced fantastic service at Neil Huffman when our car was in need of fast repairs. As my family and I road-tripped from Chicago to North Carolina in our 2011 Pilot, our car engine and oil pressure light lit up on the dashboard just outside of Louisville. We brought our car to Neil Huffman Honda Service to find out what was wrong. This is the nightmare situation that every road tripper dreads: a breakdown away from home and the need for quick repairs. It's a situation where, frankly, most car owners fear they will be taken advantage of. Our experience with Huffman was exactly the opposite of what most car owners would have expected. The staff were incredibly kind, welcoming, and friendly. Jay, Scott and the service team came up with a creative solution to get us back on the road that saved us time and money. Within a few hours we were back on our way and confident that our car was working smoothly and would get us to North Carolina safely! We highly recommend Neil Huffman Honda and are very grateful for their great service. More
by fawcedo
Employees Worked With
Jay Howerton, Scott,
June 17, 2019
Great service and buying experience I have had really good experiences with Neil Huffman. Purchased a new Honda Odyssey with them a few years back and was happy with the purchase and th I have had really good experiences with Neil Huffman. Purchased a new Honda Odyssey with them a few years back and was happy with the purchase and the service afterward. What brings me here to write this review, is my recent experience when we had a problem with the van. Jay Howerton, the service manager, and his team, really went above and beyond in my opinion to make sure that we were happy with the service, and made a tough situation with the vehicle repairs as smooth as I think it could have been. Strong Work. Thanks. We will certainly look their way when it is time for new vehicles for our family. David Anderson More
by David Anderson
Employees Worked With
Jay Howerton
May 05, 2019
Terrible Service I’ve been there twice and have tried to charge me for a $4,000 fix on my car that was a recall that I got a paper in the mail. And second time they sc I’ve been there twice and have tried to charge me for a $4,000 fix on my car that was a recall that I got a paper in the mail. And second time they scheduled me for a recall on another Honda of mine, they closed that day for the Derby even though I set up an appointment 2 weeks in advance for May the fourth. Not to mention I live over an hour away from there but it’s the closest Honda dealership for me. Just overall terrible and I’ll drive the extra 30 minutes next time to go to a different one. More
by Trace
Employees Worked With
Neil Huffman
January 08, 2018
Painless experience! Had to get my Ridgeline serviced due to an unplanned maintenance issue under warranty. Got my car in and out within 24 hours washed, shinny and runni Had to get my Ridgeline serviced due to an unplanned maintenance issue under warranty. Got my car in and out within 24 hours washed, shinny and running perfect. Good, prompt communication made it a painless experience. Eli More
by Eli345
Employees Worked With
Dave & Chris
January 07, 2018
WHAT? That’s not right When I called to schedule my service appointment I told them I wanted an oil change and a tire rotation WITH balance. The confirmation they sent me wa When I called to schedule my service appointment I told them I wanted an oil change and a tire rotation WITH balance. The confirmation they sent me was oil change and tire rotation only. When I dropped the car off I told them again when I wanted. The guy that checked me in told me they do not rotate AND balance tires unless I did an alignment as well, for an additional fee. The car does not need an alignment. It just had a tire off balance from losing a weight. He wanted $40 for a rotate and balance and around $140 for an alignment. Told him to forget it, oil change only. Went to Big O and paid $35 for a rotate AND balance with free alignment check. As I suspected, one tire lost a weight and the alignment was fine. And I could have done the oil change at Big O and saved a trip. Will keep that in my nd next time I need a service on my car. Other than this, the service center has always been helpful to me. They get you in and out fast and don’t waste your whole day. Not sure if I will use them again, will depend on what I need. More
by Thatsnotright
Employees Worked With
Not sure of his name but wouldn’t want him again
January 02, 2018
Service department! The Service Dept is super helpful and Kris Carr is great! Everyone at the dealership acknowledges you and makes you feel comfortable when visiting the The Service Dept is super helpful and Kris Carr is great! Everyone at the dealership acknowledges you and makes you feel comfortable when visiting the service department. More
by Pennylou12
Employees Worked With
Kris Carr & Dylan Napier
November 03, 2017
Abbey did a great job I needed to have my battery replaced and came in without an appt. Abbey greeted me and had me taken care of quickly. I will go back and see her next t I needed to have my battery replaced and came in without an appt. Abbey greeted me and had me taken care of quickly. I will go back and see her next time. More
by Jramsey
Employees Worked With
Abbey
April 27, 2017
Excellent Service On short notice the Service Rep was able to fit me in an hour earlier than my scheduled appointment and even with the additional maintenance service f On short notice the Service Rep was able to fit me in an hour earlier than my scheduled appointment and even with the additional maintenance service found necessary, he was able to get me out quickly. More
by NSM
Employees Worked With
Two Service Reps
April 09, 2017
Service department went above and beyond The staff and technicians kept an open line of communication when they were trying to discover what was wrong with my car. Adam in the service office The staff and technicians kept an open line of communication when they were trying to discover what was wrong with my car. Adam in the service office, Brandon the mechanic, and Mike the shuttle driver were easy to work with and extremely kind. I would not hesitate taking my car back to Neil Huffman Honda:) More
by Indigojody
Employees Worked With
Mike, Brandon, and Adam
