Neil Huffman Mazda

The dealership itself was nice and I got a great deal on the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate (Tyler A.) I was working with was visibly angry at any efforts to negotiate price. I understand that dealerships are there to make money, but as a customer, it is also my responsibility to negotiate and facilitate a deal that works best for me. Negotiating trade in value was like pulling teeth. I also noticed while test driving that the vehicle's tires were not balanced and this concern was completely ignored when I brought it up. I tried to bring it up a second time and was treated like asking the dealership to handle re-balancing the vehicle would be mission impossible. The aftermath: After a few weeks of not receiving any of the paperwork I was told I would receive in the mail, I decided to go through the papers they provided only to realize the dealership put the wrong address on all of my paperwork. I reached out to the dealership to inform them of this and was told I should still receive everything because "your name is on it" which was obviously not the case. I had to make countless phone calls to the bank to sort out my payments and get my address updated. I also had to reach out to the dealership on numerous occasions, only to not hear from anyone. When I finally heard back from an associate (Tyler), they clearly did not care and did not actually read the email or address the concerns I had. This then caused me to have to send another email asking the same questions yet again. If I did get a response, it was cold and careless. When I received my title and registration in the mail, there was a sticky note attached to it with a reminder about property taxes due. Seeing as this would be a strange way to inform a customer they still owed taxes, I reached out to the sales associate (Tyler) to confirm that I did in fact still owe these taxes. I appreciated the quick reply (the last email took 10 days and a second email to get a response), but I did not enjoy being treated as though I was incompetent. Given everything about this entire process had been a confusing mess, I just wanted to be very certain about what was left of my responsibilities. Again, love the car but terrible service. More

Stay away from this dealership and specially Milena.. you will find way better deals.. she request for good reviews but as deal is done she is something else will find way better deals.. she request for good reviews but as deal is done she is something else More

Milena taken care of me, and vary nice place to buy a car!😎🤙 I will be back to buy a another new car when ready! car!😎🤙 I will be back to buy a another new car when ready! More

No pressure sales. Honest and upfront about the process. I worked with Ketra and she was awesome. Highly recommend for your next vehicle. I did some shopping and they destroyed the competition. I worked with Ketra and she was awesome. Highly recommend for your next vehicle. I did some shopping and they destroyed the competition. More

Bought new Mazda6 a month ago and worked with Milena Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on an Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on and driven by employee not wearing a face mask. Will not be back. Hoping I don’t get sick. More

Okay, general manager unprofessional I love the car I got but for the general manager not to get back with me as an interested customer was gross. He had someone text me 7 hours after I I love the car I got but for the general manager not to get back with me as an interested customer was gross. He had someone text me 7 hours after I contacted him. I'm glad I didn't deal with him directly or I wouldn't have bought the car. The salesman was good and he is what saved me from going elsewhere. More

BEST DEALERSHIP EVER If I could give this place more than 5 stars, I would. I began my car buying experience a month prior to moving to Kentucky and was working originally If I could give this place more than 5 stars, I would. I began my car buying experience a month prior to moving to Kentucky and was working originally with the dealer from across town. Despite the conversations that we had, both over the phone and via text, that dealer decided to try to pull the wool over my eyes with a bunch of hidden up-sells when I finally made it down there. It was horrible to see a month of hard work go to waste. Thankfully, Neil Huffman was there to do more than just save the day. Within 36 hours, I was able to meet with the wonderful Chris Jackson and Ms. Sherri who were able to help me locate an identical vehicle, offer me a better deal than the other dealership, gave me a seamless time in their financial office, AND even threw in the big, red bow for my car along with a surprise gift with purchase! As a younger female, there is nothing one tends to dread more than the car buying experience and it was scary enough for me that I wouldn't have my dad in the office with me during purchase. Neil Huffman did everything in their power to make sure that I felt safe and confident with my car buying experience and I could not be more grateful for all that they did for me. I've found my car dealer for life! Thank you, Neil Huffman! More