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Neil Huffman Mazda
Louisville, KY
68 Reviews
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August 27, 2021
I spent the last hour retrieving my wife’s car from one of the service technicians who took her car to his house in Bardstown, KY because “…it needed to have some miles put on it after some warranty work w of the service technicians who took her car to his house in Bardstown, KY because “…it needed to have some miles put on it after some warranty work was done.” Only found out because my wife has a tracker in her car and wondered why it was not at the dealership at 8 p.m. and was being driven around Bardstown, KY. Called Service Manager and he says this is routine. Doubt many people would expect their cars to be driven to someone else’s home for the night 30+ miles away. I suspect he is telling the truth that this is routine as the service technician had the “service ticket” with him which tells me he knows he needs to take that paper home in case he gets pulled over so he can show why the car is not in his name. Bottom line is if you want your car fixed and don’t mind some extra wear and tear and miles on your car, take it to Neil Huffman Mazda dealership service. More
by bryangowin
Employees Worked With
Neil Huffman
January 30, 2021
The dealership itself was nice and I got a great deal on the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate the vehicle I purchased, but my experience was below average and has only continued to get worse. While working out the car deal, the associate (Tyler A.) I was working with was visibly angry at any efforts to negotiate price. I understand that dealerships are there to make money, but as a customer, it is also my responsibility to negotiate and facilitate a deal that works best for me. Negotiating trade in value was like pulling teeth. I also noticed while test driving that the vehicle's tires were not balanced and this concern was completely ignored when I brought it up. I tried to bring it up a second time and was treated like asking the dealership to handle re-balancing the vehicle would be mission impossible. The aftermath: After a few weeks of not receiving any of the paperwork I was told I would receive in the mail, I decided to go through the papers they provided only to realize the dealership put the wrong address on all of my paperwork. I reached out to the dealership to inform them of this and was told I should still receive everything because "your name is on it" which was obviously not the case. I had to make countless phone calls to the bank to sort out my payments and get my address updated. I also had to reach out to the dealership on numerous occasions, only to not hear from anyone. When I finally heard back from an associate (Tyler), they clearly did not care and did not actually read the email or address the concerns I had. This then caused me to have to send another email asking the same questions yet again. If I did get a response, it was cold and careless. When I received my title and registration in the mail, there was a sticky note attached to it with a reminder about property taxes due. Seeing as this would be a strange way to inform a customer they still owed taxes, I reached out to the sales associate (Tyler) to confirm that I did in fact still owe these taxes. I appreciated the quick reply (the last email took 10 days and a second email to get a response), but I did not enjoy being treated as though I was incompetent. Given everything about this entire process had been a confusing mess, I just wanted to be very certain about what was left of my responsibilities. Again, love the car but terrible service. More
by corrinng
Employees Worked With
Tyler Allison, Neil Huffman
December 09, 2020
Stay away from this dealership and specially Milena.. you will find way better deals.. she request for good reviews but as deal is done she is something else will find way better deals.. she request for good reviews but as deal is done she is something else More
by AP
Employees Worked With
Milena, Neil Huffman
November 13, 2020
No pressure sales. Honest and upfront about the process. I worked with Ketra and she was awesome. Highly recommend for your next vehicle. I did some shopping and they destroyed the competition. I worked with Ketra and she was awesome. Highly recommend for your next vehicle. I did some shopping and they destroyed the competition. More
by adamwright34
Employees Worked With
Ketra, Neil Huffman
September 23, 2020
Bought new Mazda6 a month ago and worked with Milena Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on an Hendricks. She was very professional and a real pleasure to work with. I returned to dealership for additional service on car and it was worked on and driven by employee not wearing a face mask. Will not be back. Hoping I don’t get sick. More
by Cecarroll52
Employees Worked With
Milena Hendricks, Neil Huffman
May 11, 2020
Okay, general manager unprofessional I love the car I got but for the general manager not to get back with me as an interested customer was gross. He had someone text me 7 hours after I I love the car I got but for the general manager not to get back with me as an interested customer was gross. He had someone text me 7 hours after I contacted him. I'm glad I didn't deal with him directly or I wouldn't have bought the car. The salesman was good and he is what saved me from going elsewhere. More
by julesy
Employees Worked With
Tyler Allison, Dave something, GM, Neil Huffman
February 14, 2020
Super GREAT! I drive about 50 miles to have my car (Mazda) serviced at this dealership because the service, advice, and interest are superb. Gene is a great servi I drive about 50 miles to have my car (Mazda) serviced at this dealership because the service, advice, and interest are superb. Gene is a great service manager. I have never had wait very long for service, they inform me ahead of time of the the approximate cost if not covered under warrenty, and they KNOW about my MAZDA. Worth the trip. Bob Y. Bedford, Kentucky More
by bpyowler891
Employees Worked With
Gene, mechanic (can't remember his name), lady on the phone.
January 06, 2020
Great customer service, great care! Our personal sales rep Chris Jackson was A+++ in his field, his knowledge and expertise on the vehicles were extremely helpful and made sure we got the best vehicle to rep Chris Jackson was A+++ in his field, his knowledge and expertise on the vehicles were extremely helpful and made sure we got the best vehicle to fit our needs for the best price! Very impressed! More
by Jillian
Employees Worked With
Chris Jackson, Neil Huffman
October 02, 2019
Great people to work with. Got a much better deal than the other Mazda place in town. Earl was very knowledgeable about the vehicle and Matt was great to work with via text on the numbers. Everything was the other Mazda place in town. Earl was very knowledgeable about the vehicle and Matt was great to work with via text on the numbers. Everything was negotiated before I stepped in the door! Would recommend them to anyone. More
by ChuckL
Employees Worked With
Neil Huffman
