Neil Huffman Mazda

Service department air bag recall. Your great employees are the ones who made this experience a pleasant one. They were superb. Don't forget where your numbers all get their start. Your great employees are the ones who made this experience a pleasant one. They were superb. Don't forget where your numbers all get their start. More

Making it haplen Great workers! Came in to inquire about getting a new car as a recent grad. Deonte Bailey helped and got me the car I wanted same day! Great workers! Came in to inquire about getting a new car as a recent grad. Deonte Bailey helped and got me the car I wanted same day! More

Appointment for recall...no parts were ordered Received a recall notice on our 2015 CX5 for rear hatch dampers. Called Huffman and made an appointment for recall repair. They scheduled appointment Received a recall notice on our 2015 CX5 for rear hatch dampers. Called Huffman and made an appointment for recall repair. They scheduled appointment for 2 weeks later to allow time for parts to come in. We went there on our appointment date and time only to learn from service manager Greg Chernak that they didn't have the parts. No phone call was made to us to tell us that so we didn't waste couple hours planning this visit. Service advisor Gene was apologetic for this but Service Manager Greg was rude and not concerned about our inconvenience. I'm glad we bought our vehicle from Royal South Mazda in Bloomington and will now schedule any service appointments with them. Their customer service has been excellent. More

car has been there for 8 days and no work has been done It took 2 days and multiple phone calls to even get an appointment for service. Finally was told it could be looked at at 8 am May 10. Dropped the c It took 2 days and multiple phone calls to even get an appointment for service. Finally was told it could be looked at at 8 am May 10. Dropped the car off on in the evening of May 9 so I would not have to be late for work the next day. I asked to be contacted with an estimate of the charges and an estimate of what the warranty would pay before proceeding with service. Several days after leaving several messages I was told they were behind because a tech was off for the week. Then I was told they had not done any work because they could not duplicate the problem. I called on Monday, May 15 for status and was told by the receptionist that they were very busy but Gene said he was still looking at the car and trying to duplicate the issue we were having (severe shaking at all times and a grinding noise when backing up). They would call me with more info as they had it. I received a call today from Gene and was told his master tech was out until NEXT Monday (May 22) so it would be at least NEXT Monday before anyone could look at my car. He said he could not duplicate the problem. He said if we did not want to wait til next week we could come and get the car and then bring it back next Monday first thing for the master tech to look at it again. Gene said he had started the car and could not see a problem, no warning lights came on he said. I said there were not warning lights just vibrations and grinding noises. I asked if he had actually driven the car and he said NO, just started it and let it run. This car has been at the service center for 8 days now and no one has even tried to drive it to see what is going on and now they want me to either pick it up and bring it back next Monday or let it sit there another 5 days before anyone will take a look and perhaps give an estimate. They did say we could come out at 1 today to show them the problem we were experiencing, but still no one will look at it til May 22. This service center is 30 minutes from me, so it's not just around the corner. I will have to take off work to go and "show them what the problem is". If a minute had been taken to just drive the car, the problem would have been apparent. And why were we not told when we dropped the car off on May 9 that no one would be looking at it until May 22? Will not recommend this service center to anyone. More

The best, EVER My husband and I drove over from Newburgh, Indiana to buy a used Mazda. We have bought a lot of cars over the years and visited innumerable dealership My husband and I drove over from Newburgh, Indiana to buy a used Mazda. We have bought a lot of cars over the years and visited innumerable dealerships but this was our best car buying experience by far. Lauren was our initial contact via phone and was a peach. Burt, our salesman, was easy going, personable and extremely knowledgeable of the cars. Avery, the Mazda manager, started out to be like the guy in the dark room on Deal or No Deal but ended up being like a friend. I would buy a car from these gentleman any day and this comes from a person who usually hates the entire car buying process. And we love our Mazda. ? More

Sad but true I went to Neil Huffman and had an awful experience. The salesman who I will not name although I should was awful. He was very impersonable and unaccom I went to Neil Huffman and had an awful experience. The salesman who I will not name although I should was awful. He was very impersonable and unaccomodating. I wasn't even offered anything to drink and when I asked for water I was given a stirophone cup with warm tap water in it. The car I wanted to see was dirty on the inside and when I said something I was told that it would be cleaned up if I buy it. The salesmen dropped the "f" bomb which was rude, disrespectful, and unprofessional. Although I loved the vehicle I would not purchase from Neil Huffman. More

Great Dealer Leasing a car from Neil Huffman Mazda now. Had wonderful customer service and continue to get that great customer service! Had my car picked up for se Leasing a car from Neil Huffman Mazda now. Had wonderful customer service and continue to get that great customer service! Had my car picked up for service and returned today and it was so quick, easy and extremely convenient! Highly recommended! More

New Mazda Purchase We just wanted to say that we had a great experience purchasing our new Mazda at Neil Huffman. David Mertz and Burt Beard are great guys who really ta We just wanted to say that we had a great experience purchasing our new Mazda at Neil Huffman. David Mertz and Burt Beard are great guys who really take car of customers. This is our second consecutive purchase at Huffman. The guys let us test drive vehicles at leisure. When we were ready to purchase, they located the exact vehicle we wanted and had it delivered promptly. Our paperwork and transaction were completed quickly, and we were out the door in a new car. We can't say enough about how easy it is to do business with Neil Huffman Mazda. We always shop with these guys. More

return customer This is our second new car we purchased from this dealership .This our second time working with Jason Allen he is very nice and helpful would recommen This is our second new car we purchased from this dealership .This our second time working with Jason Allen he is very nice and helpful would recommend the dealership and Jason to all my friends and family. More

Bought a new car Dale was great, professional friendly and as an added bonus a vocal major in college Received the car I wanted at a great price. Could not be hap Dale was great, professional friendly and as an added bonus a vocal major in college Received the car I wanted at a great price. Could not be happier. To all you customers ask for Dale. And ask him to sing More