Nelson Mazda Murfreesboro

I had an excellent experience at Nelson Mazda, the salesman, Al Henson, was very attentive and he made sure i was comfortable while waiting and also that i knew what was going on and not just sitting salesman, Al Henson, was very attentive and he made sure i was comfortable while waiting and also that i knew what was going on and not just sitting there waiting. I also had a very enjoyable lunch there which made things better. Al Henson explained the questions that i asked him thoroughly and i felt like i was getting the best deal and that i wasn't rushed. I didn't feel as if there were so many customers and he was just trying to hurry up to get to the next one which is always good. I highly recommend Nelson Mazda of Hickory Hollow and Al Henson as a sales person. Thanks for a great experience. Norma More

Nelson Mazda turned what started off as a bad and stressful day on the way to buy our new car to a very pleasant and good experience. Thanks to Jim and Al, who were very attentive to our situation a stressful day on the way to buy our new car to a very pleasant and good experience. Thanks to Jim and Al, who were very attentive to our situation and were very helpful in tutoring us on all the features in our new CX7 we now have a great new car and are very happy. More

Trouble free and they explained everything. My next car will absolutly be from them! I get all service done with them and it's always done when they say it will be done. Being an ASE Master I am very parti will absolutly be from them! I get all service done with them and it's always done when they say it will be done. Being an ASE Master I am very particular and have seen nothing but great work from them. More

Great dealership, this is the second Mazda I bought there and I will definitely come back.. I was also servicing my previous Mazda at this dealership and was always very satisfied. I was a Toyota driver for and I will definitely come back.. I was also servicing my previous Mazda at this dealership and was always very satisfied. I was a Toyota driver for a long time but Nelson Mazda helped me in getting Mazdas to know and they are a great driving experience. More

I considered Nelson Mazda because of their advertisement on a Christian radio station believing they would be trustworthy and found my decision to be a good one. When I went in and gave my price range they on a Christian radio station believing they would be trustworthy and found my decision to be a good one. When I went in and gave my price range they offered cars in and below the range which other dealerships pushed my limit or went over. My salesman, Al, was patient, courteous, and knowledgeable. He knew exactly what was in inventory (even cars that were brand new to the lot in the back parking area). I had my 15 year old daughter with me and he acknowledged her, treated her with respect and answered her questions as well as mine. My husband was unable to come to the dealership and they let me take the car to him for consensus. An action that was more helpful than they could ever have imagined. Working with the finance department was a pleasure. They found the bank and lined everything up quickly and in a responsible way. Rich, my finance agent, was courteous and explained things in an easy manner. The upsales of extended warranty and scotch guard for the interior were presented well and not pushed. I scheduled additional care for my used vehicle and they gladly took me over & picked me up from the mall for the 3 hour service time. My experience with Nelson Mazda was exceptional and I would highly recommend the dealership. My interaction with the staff was pleasant and respectful. The cars offered were of good quality and the interaction with the service department proved to be exactly as they said it would be. I will definitely go there for the next vehicle I need. More

Nelson Mazda is a great dealership to work with on buying a vehicle. The staff are personable and friendly, and make you feel like they want your business. They're the kind of guys you could hang out with a vehicle. The staff are personable and friendly, and make you feel like they want your business. They're the kind of guys you could hang out with after work. They don't pressure you, and make suggestions based on what you tell them you are looking for. More

I had the best car buying experience ever with Nelson Mazda. Staff was very personable, helpful and up front about he sale. It could not have gone smoother. Completing the deal was actually FUN! I ha Mazda. Staff was very personable, helpful and up front about he sale. It could not have gone smoother. Completing the deal was actually FUN! I have already and will continue to recommend this dealership to friends and family. More

My family have bought 3 vehicles from Nelson Mazda. The salesman asked a lot of questions to find out what my needs were. He actually suggested a different vehicle than what I was looking for because he t salesman asked a lot of questions to find out what my needs were. He actually suggested a different vehicle than what I was looking for because he thought it would fit my needs better. He was right. Since then I have bought two more vehicles from them. They were great in helping my daughter pick out her first car. They were very patient and let her test drive several cars till she found the one she wanted. Great customer service each time we have been there. I have always left feeling like I got a good deal. I would highly recommend them to anyone looking for a new or used car. More

I have serviced my car for years at Nelson and would never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming f never dream of taking my Mazda anywhere else. We bought our last 4 cars there as well. It's nice taking my car to people who actually care. Coming from a woman's point of view, that actually means something. More

I went to Nelson Mazda because they had the car I wanted ready to test drive. There was an incentive posted online for a 2.9% interest rate for this vehicle. After getting them to give me a discount on the ready to test drive. There was an incentive posted online for a 2.9% interest rate for this vehicle. After getting them to give me a discount on the vehicle and beginning the paperwork signing, I found out that they had upped the interest to 7.49%! This stopped me in my tracks as I had opted for a new car instead of a used car due to the interest rate incentive. The financer (I can't remember his name) wrote up two different financing contracts at the price we had agreed on, one with the 2.9%, one with the 7.49%. After signing that (and with the understanding that they were just checking to see if I qualified with the company that was offering the 2.9%) I was told that they would not sell me the car at the price we had agreed on and at the interest rate advertised online. Despite having signed paperwork on this agreement, they sent me home telling me they would get back to me on Monday. The car I was looking at is in high demand, and the dealership seems to have the attitude of "we don't care if you're happy because if you don't buy it we'll just sell it to someone else." I have had friends that really loved their Mazda's and I was looking forward to this car, but due to my experience with this dealership, I would be hard pressed to ever buy a Mazda again. If this deal does go through, I will certainly never buy another Mazda from this dealership. Apparently when Benny told me "We can give you this price. You may not qualify for this interest rate." I was supposed to take that as "Because we gave you this price, you will not be eligible for this interest rate." The interest rate being raised makes my payment HIGHER than it would have been without the discount, and they end up with an extra $1200 in their pockets. More