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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,241 Reviews

1214 Fortress Blvd

Murfreesboro, TN

37128

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1,241 Reviews of Nelson Mazda Murfreesboro

October 02, 2021

Low pressure environment. Friendly and patient sales advisors. It’s great that I get one person for my entire journey including finance. More

by Josh McDonald
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Guzman
Oct 03, 2021 -

Nelson Mazda Murfreesboro responded

Josh, here at Nelson Mazda Murfreesboro, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 01, 2021

Great service and kind people who keep you informed about your vehicle. Video is great More

by Jen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Chase Warren, Will Austin
Oct 03, 2021 -

Nelson Mazda Murfreesboro responded

Thanks, Jen, for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

September 29, 2021

My service was for an intermittent and obscure issue, and the service department kept at it until it was correctly diagnosed and fixed More

by bjmcintyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Warren
Sep 29, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro.

September 27, 2021

I bought a 2014 Chevy Sonic in June 2021. Since then I had to have a radiator replaced and an air conditioning hose replaced. I feel like this should have been caught if the service department had done a More

by blairjo05
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Leming, Cristian Dorantes
Sep 27, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your review. We're sorry you have had some issues, and we'd like to address these issues with our team. If it's possible to discuss in more detail, please send us a message with your contact information so that we can contact you. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Sep 27, 2021 -

blairjo05 responded

blairjo05@bellsouth.net you may call me at 615-957-3709. I bought the car for my granddaughter who is in school in Bowling Green Ky. I took it for repairs at Campbell Cheverolet in Bowling Green Ky. She thought the car was getting ready to blow up. I'm really glad I got an extended warranty, however they only paid for the cracked radiator. I thought they were supposed to pay some rental car fee but that didn't happen either.

Oct 14, 2021 -

Nelson Mazda Murfreesboro responded

Blair, providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Oct 14, 2021 -

blairjo05 responded

Thanks, Hope so too.

September 27, 2021

I bought a 2021 CX9 from Nelson Mazda. Great sales experience, no mark-up on price like other dealerships for other brands. More

by Kathy’s honda van
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department is great as well, Cristian Dorantes
Sep 27, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for choosing Nelson Mazda Murfreesboro, Kathy! Congrats on your new CX9! Please let us know if we can be of any more assistance! We're always happy to help.

September 27, 2021

Service was amazing, they went above and beyond to help me get a new car. Never pressured me to buy a special car and helped me find the one right for me. They helped me get the most out of my trade in and More

by Eivory126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eron Hatchett, Alyssa McDonald, Chase Warren, Johnny Vu
Sep 27, 2021 -

Nelson Mazda Murfreesboro responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nelson Mazda Murfreesboro!

September 27, 2021

John was exceptional and I recommend this dealership 100%. He was friendly and made sure to answer all my questions and met all my needs. More

by dsuarez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, John Pate
Sep 27, 2021 -

Nelson Mazda Murfreesboro responded

It's fantastic to hear that John provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Nelson Mazda Murfreesboro!

September 26, 2021

A very good quick, friendly experience I would totally A very good quick, friendly experience I would totally recommend Looking forward to using the service department More

by spfox26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Cristian Dorantes
Sep 26, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for your feedback on your recent visit to Nelson Mazda Murfreesboro. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 25, 2021

Really had a great first experience with them a little slow sometimes respond back to you but overall good deed More

by hughesralphael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Ryan Davis
Sep 26, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 25, 2021

Hi! Thank you for the making my car buying experience the best. Kudos to Johnny Vu for being so kind and responsive to all my queries. 😊 More

by edelynyncierto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
Sep 26, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

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