Nelson Mazda Murfreesboro

I was pleased with my service experience at Nelson Mazda. The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I wil The friendly, business-like manner of the esstablishment was delightful to experience. The work done on my vehicle was completed promptly. I will not hesitate to recommend Nelson Mazda to my friends. More

This dealership is always really clean The people are This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 This dealership is always really clean The people are always friendly from the time to you walk in and walk out to your car. 5 More

Friendly, pleasant, I had everything handled in good time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not time. Spacious and airy waiting area. Surprised to see no one wearing a mask since TN has less than 40% of its population vaccinated and I could not tell who was vaccinated and who was not. Customer care should at top of mind and I feel like my safety was not considered with a pandemic far from being under control. More

a few things that we were told ended up being a lie. More

When I went in I was greeted even before I got out of my car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. car. they even knew who I was and why I was there. It was so nice. It was done before I knew it. I will never go anywhere else. More

I’ve visited several times. Initially the service was perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because t perfect, now everytime I visit something is not done right. Examples would be I either call back on the highway with a TPS sensor going off because they didn’t reset it, or I have to go back and ask why the car is shaking when breaking and it didn’t before, yet they put 4new tires on. “Oh you can bring it back and they can drive it around.” “The tech didn’t feel that shaking/vibrating you experienced.” Go to another Mazda in Cool Springs because it vets worse, they immediately tell me my rotors are worn and my tires need balancing?! Since when is a tire balance not standard with the purchase of four new tires?! And if it’s not, why wouldn’t you explain that it was needed? They are absolutely the sweetest people but things have changed in the way of quality and attention to detail. My service attendant use to come and tell me when my service is complete or at least text me, not now. I sit and wait and yet look up and my car has been pulled upfront as complete for several minutes. And no one has notified me. I think Nelson Mazda Murfreesboro has something special but I may have to find another location to service my car if I have to jump through hoops to get better service. It makes me sad to say this because I truly thought I found the service team jackpot in them. More

Friendly service, fail pricing, no pressure to buy, let us test drive multiple vehicles, asked if we had questions and worked with us on financing us test drive multiple vehicles, asked if we had questions and worked with us on financing More

I am always greeted quickly as soon as I pull up. They also have details of what needs to be done and will explain if anything else should be looked at. also have details of what needs to be done and will explain if anything else should be looked at. More

I was very pleased with the process of buying a Mazda from Nelson, I received initial email contact from two people and a video from John Pate even before I stepped in to the showroom. I worked with Jo from Nelson, I received initial email contact from two people and a video from John Pate even before I stepped in to the showroom. I worked with John from the test drive to the closing on my new car. I purchased my car in Murfreesboro, but living in Bellevue I plan to use the service department in Cool Springs. Hopefully they will be as friendly and competent as the people in Murfreesboro! More

Nice place, nice car! They take care of everything follow-up and they gave me reasonable price. I would like to recommend this place to my friends if they need a new car. follow-up and they gave me reasonable price. I would like to recommend this place to my friends if they need a new car. More