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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,241 Reviews

1214 Fortress Blvd

Murfreesboro, TN

37128

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1,241 Reviews of Nelson Mazda Murfreesboro

May 17, 2021

We reached out to this dealership before moving to the area. We knew what we wanted and were able to convey our desires through email. Almost the entire transaction was done this way. Once they found what More

by LESLIE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Carson Comar
May 17, 2021 -

Nelson Mazda Murfreesboro responded

Leslie, thank you for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope you'll enjoy your new Mazda!

May 17, 2021

Had a good experience and will most definitely use the service center again at this time I continue to enjoy my Mazda thank you so much More

by jumpinjudithpurple
Recommend Dealer
Yes
Employees Worked With
Do not know name
May 17, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Murfreesboro. Please don't hesitate to reach out if you need anything else.

May 17, 2021

The sales rep understood that we were looking for my daughter’s first car. He included her in the conversation. When the dealership did not have our car, they searched to find one for us. More

by ttn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Zach Puckett, Ryan Davis
May 17, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Nelson Mazda Murfreesboro!

May 16, 2021

Zach did a great job. I came in on Friday morning; the issue was handled promptly with no delay and multiple updates throughout the process. 10/10 More

by jrevels_12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
May 17, 2021 -

Nelson Mazda Murfreesboro responded

We are very happy Zach provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 16, 2021

Excellent service and friendly staff . I am so happy Excellent service and friendly staff . I am so happy with my purchase. The quality of service from my sales person to the service department has bee More

by dawnclemenstrue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett
May 17, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much, Dawn, for your kind words, and for taking the time to leave us this wonderful feedback!

May 13, 2021

I had a very good experience both on the phone and internet also at the dealership.I was able to pay deposit then went to pick it up.It was everything I expected and the transaction was great , I woul More

by GP5543
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Connor Anderson, Carson Comar
May 14, 2021 -

Nelson Mazda Murfreesboro responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

May 13, 2021

First experience at Mazda of Murfreesboro and customer service was wonderful. Chase was polite and very thorough. The facility was very clean and I like that you are not required to wear a mask. More

by kaylen_hartman3708
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chase Warren
May 14, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Kaylen, for taking the time to share your thoughts on working with Chase and our team. We're glad to hear they delivered such a great experience!

May 09, 2021

Very poor purchasing experience from start to finish. Would not buy new or used from any Nelson Mazda dealership again. Terrible value - took advantage of us with their no-haggle pricing. Car was not More

by LOVING55
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Taylor, Eron Hatchett, Sean Turner, Courtney Schnitzler, Connor Anderson, Joseph Bican, Josh Hernandez, John Pate, Katherine Frantz, Cristian Dorantes
May 11, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best purchase experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

May 27, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best purchase experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

May 08, 2021

This was the best car buying experience that I've ever had! John Pate at Nelson Mazda is the best! He helped me take care of everything remotely and Nelson Mazda brought the car to me! More

by wendyi_98
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, John Pate
May 10, 2021 -

Nelson Mazda Murfreesboro responded

Thank you, Wendy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that John and the team met your expectations. Thank you again for choosing Nelson Mazda Murfreesboro, we look forward to having you as one of our valued customers for many more years to come!

May 04, 2021

We have used Nelson Mazda for about 20 years for our car needs. Liz Roche is our go-to-salesperson because she knows the product and offers the best customer service. More

by MIDTENNYOKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Puckett, Liz Roche
May 05, 2021 -

Nelson Mazda Murfreesboro responded

Here at Nelson Mazda Murfreesboro, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you have enjoyed many great experiences with Liz. We appreciate your review!

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