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Nelson Mazda Murfreesboro

Murfreesboro, TN

4.8
1,241 Reviews

1214 Fortress Blvd

Murfreesboro, TN

37128

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1,241 Reviews of Nelson Mazda Murfreesboro

December 08, 2021

I’ve been trying to get a hold of parts since 12/6 and it’s now 12/8 about parts that I’ve ordered but every single time I called no one answers and it sends me to voicemail. I’ve left a few messages to c More

by Eddie Salas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts department
Dec 08, 2021 -

Nelson Mazda Murfreesboro responded

Eddie, I apologize you are having this issue. This is not the service we are looking to deliver. I will personally be checking on this today and reaching out to you as soon as possible. Randy

Dec 08, 2021 -

Nelson Mazda Murfreesboro responded

Eddie, do you mind sharing your phone number or calling me directly at 615-473-0386? Thank you

Dec 22, 2021 -

Nelson Mazda Murfreesboro responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 04, 2021

Friendly, fast, not a single complaint in almost two years. KEEP UP THE GOOD WORK! More

by christopher.fuqua
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Burton
Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Christopher, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 04, 2021

Great experience. Alyssa McDonald was a great person to buy a car from. Thanks again. More

by toritoo97
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eron Hatchett, Joseph Leming, Alyssa McDonald
Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Congratulations on your new vehicle! We are so glad that Alyssa had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 03, 2021

Everyone at the Nelson Mazda Dealership in Murfreesboro is extremely helpful! I always feel relieved when I drop my car off and pick it up. Everyone there is extremely polite and more than willing to help More

by Emanuel Tramontano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Leming, Sean Turner, Randy Dismang, Michael Burton, Mikayla Gronback
Dec 05, 2021 -

Nelson Mazda Murfreesboro responded

Emanuel, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 01, 2021

Great customer service! Randy Dismang went way beyond with my concerns and problematic of the issues of my car. He and Lonnie were patient to give me time to go over what's the most important items need More

by FGREER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens, Randy Dismang
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for the kind words for Lonnie and Randy! We appreciate your business and our team looks forward to serving you again soon!

December 01, 2021

My husband and I will never deal with another dealership! Nelson Mazda has always proven to be the most top notch in all areas ! We have always been treated wonderfully by sales (we have bought 4 cars), the More

by tommy.duncan10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Duncan, Alex, , Joseph Leming, Lindsey Notgrass, Lonnie Stevens, Allen Morse, Randy Dismang, Michael Burton
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thank you for choosing Nelson Mazda Murfreesboro, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 01, 2021

Very good experience. Thorough communication and timely service. The video overview of the cars condition removes any mystery. More

by YOUNGMANMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Stevens
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

Thanks for sharing your thoughts about your experience with Nelson Mazda Murfreesboro. We appreciate your business and hope to see you again soon!

December 01, 2021

Sales department sucks. So far service people are good. Still don’t have payment book More

by akuncaged
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Leming, Lindsey Notgrass, Cristian Dorantes
Dec 01, 2021 -

Nelson Mazda Murfreesboro responded

We're sorry to hear that your sales visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Dec 01, 2021 -

akuncaged responded

You can call me at 6152812325

Dec 08, 2021 -

Nelson Mazda Murfreesboro responded

Good evening. I have left a couple of messages on the number provided. You can reach me at 615-473-0386. I look forward to speaking with you. Kind regards, Randy

Dec 15, 2021 -

Nelson Mazda Murfreesboro responded

We are sorry your experience was not up to our high standards that we expect our guests to receive. I am sorry we have not been able to connect to get things turned around for you yet. Please reach out to me at your convenience to 615-473-0386. I would love the opportunity to speak with you and find a resolution.

November 27, 2021

I honestly can’t say enough good things about my experience with Johnny Vu at Nelson Mazda. He was an absolute joy to work with. Frankly, it was the best experience I’ve ever had. I think I might ha More

by Sellersrachel95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Taylor, Johnny Vu
Nov 28, 2021 -

Nelson Mazda Murfreesboro responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

November 26, 2021

I am very pleased with my purchase. Johnny was very professional and made the entire process so easy. He definitely helped boost our confidence in the purchase. He reached out to even make sure we were More

by kayleepatterson29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Vu
Nov 26, 2021 -

Nelson Mazda Murfreesboro responded

We are very happy to hear that Johnny provided you with such a positive experience! Congratulations on your new vehicle! We sincerely value your business and look forward to your next visit.

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