Nelson Mazda

I purchased a Ford F-150 truck in March 2021 from Nelson Mazda. I live in MO and drove all the way to the dealership for the vehicle. I paid CASH but upon arrival was told the title was not available (was t Mazda. I live in MO and drove all the way to the dealership for the vehicle. I paid CASH but upon arrival was told the title was not available (was told they would process it and mail it to me in 7-10 days). Two days after purchasing the truck, the check engine light began flashing and the vehicle shaking. I called the dealership who told me there was nothing they could do, as it “passed their internal inspection process”. When I didn’t receive the title, I called back and was informed there was an issue getting the title from the previous owner (not what I was originally told). After my 30 day temp tag expired, they mailed me another one (fraud!! Including a sale date that was NOT accurate). Title still was unavailable. Finally was told they were waiting on a lien release and blamed it on Covid. After almost two months, I finally received the title and had to pay late fees when I registered. I will NEVER do business with Nelson Mazda again. Typical dealership: once they get your money they could care less about you. More

My husband and I purchased a 2013 Lexus 570 mid-October 2020. We live in Texas so we had to secure funding before making the visit to Tulsa, OK. The financial institute we chose requires dealerships to h 2020. We live in Texas so we had to secure funding before making the visit to Tulsa, OK. The financial institute we chose requires dealerships to handle TTL paperwork before releasing any funds because Texas is a lien-holding state. I confirmed with Lindsay in the title department that TTL paperwork would be handled by the dealership. However, that was not the case. Within a week, I was mailed the TTL check along with the title. That to me indicates bad faith because they did not follow through on their words and I paid a $399 documentation fee. During the sales process we were able to negotiate with Daniel H. We pointed out major mechanical flaws to the vehicle such as cracked radiator, moisture in a headlight, and worn-down brake pads. We showed him the cost of certified Lexus parts and he was able to adjust the pricing. More

Checked my credit 2 weeks after deal fell through. Most likely checking to see if I purchased somewhere else. Which I did. Very sleazy move for Nelson Mazda to make. likely checking to see if I purchased somewhere else. Which I did. Very sleazy move for Nelson Mazda to make. More

It took them hours to find the truck I wanted to see, even though it was proudly displayed on their website. Salesmen refuse to haggle or negotiate. I gave in and decided to buy the truck but they told i even though it was proudly displayed on their website. Salesmen refuse to haggle or negotiate. I gave in and decided to buy the truck but they told it was sold when I was on the way. Here we are a month later and it is still listed. Not sure if their "mistakes" were untruthfulness or incompetence, but it was truly infuriating More

Pressures into a sale Upon buying a faulty used car with only 49k miles The sales representative (Mate) kept telling me to hurry and make a choice because other buyers were Upon buying a faulty used car with only 49k miles The sales representative (Mate) kept telling me to hurry and make a choice because other buyers were interested and ready to pull the trigger on the purchase. Unfortunately i decided to say ok and bought the truck. the ac and heater went out the same day of purchase and i was more or less told that i was simply flat out of luck and would be responsible for covering the cost. This is my first time buying a car and i was super exited and now i'm not able to afford to fix the vehicle. I am extremely upset to the point of feeling nauseous as i have saved for months to get this vehicle. More

They purchased a vehicle from me. I worked with Taylor Toth on a vehicle that I sold to them! Great price, service, speed & he was a great guy! Made me feel very comfortable with the w I worked with Taylor Toth on a vehicle that I sold to them! Great price, service, speed & he was a great guy! Made me feel very comfortable with the whole process and would do it again! More

Nightmare Truly a nightmare experience. Horrible car, warranty, and management. The final straw was that the paint was literally ripped off by a simple bumper s Truly a nightmare experience. Horrible car, warranty, and management. The final straw was that the paint was literally ripped off by a simple bumper sticker. Tom the Manager would take no resposnibility. Nelson says it will “make a believer out of you.” It only made a sucker out of me. Sad! More