Nelson Mazda

It took them hours to find the truck I wanted to see, even though it was proudly displayed on their website. Salesmen refuse to haggle or negotiate. I gave in and decided to buy the truck but they told i even though it was proudly displayed on their website. Salesmen refuse to haggle or negotiate. I gave in and decided to buy the truck but they told it was sold when I was on the way. Here we are a month later and it is still listed. Not sure if their "mistakes" were untruthfulness or incompetence, but it was truly infuriating More

Pressures into a sale Upon buying a faulty used car with only 49k miles The sales representative (Mate) kept telling me to hurry and make a choice because other buyers were Upon buying a faulty used car with only 49k miles The sales representative (Mate) kept telling me to hurry and make a choice because other buyers were interested and ready to pull the trigger on the purchase. Unfortunately i decided to say ok and bought the truck. the ac and heater went out the same day of purchase and i was more or less told that i was simply flat out of luck and would be responsible for covering the cost. This is my first time buying a car and i was super exited and now i'm not able to afford to fix the vehicle. I am extremely upset to the point of feeling nauseous as i have saved for months to get this vehicle. More

They purchased a vehicle from me. I worked with Taylor Toth on a vehicle that I sold to them! Great price, service, speed & he was a great guy! Made me feel very comfortable with the w I worked with Taylor Toth on a vehicle that I sold to them! Great price, service, speed & he was a great guy! Made me feel very comfortable with the whole process and would do it again! More

Nightmare Truly a nightmare experience. Horrible car, warranty, and management. The final straw was that the paint was literally ripped off by a simple bumper s Truly a nightmare experience. Horrible car, warranty, and management. The final straw was that the paint was literally ripped off by a simple bumper sticker. Tom the Manager would take no resposnibility. Nelson says it will “make a believer out of you.” It only made a sucker out of me. Sad! More

Cheated by a "Christian Organization" Bought a used Honda Odyssey, had a tension pulley that was bad when we bought it on August 10th 2018. This part took a week to get it fixed and the v Bought a used Honda Odyssey, had a tension pulley that was bad when we bought it on August 10th 2018. This part took a week to get it fixed and the vehicle was detailed, the serpintine belt was not replaced. After picking up the Odyssey on the 17th of August we took it to the Honda Dealer to have the recalls completed that Nelson Mazda sales oerson could not fin on the carfax. The recalls were performed and the Honda dealer found that the back breaks were at 3mm which means that they woukd soon be metal on metal. So the car sat for 4 more days. After getting it home. The next morning there was a knocking in the engine and we took it back to the Honda dealer. It was the tension pulley fir the timing belt. They ask us to contact Nelson mazda. Which we did as well as the EasyCare extended warranty plan and the warranty would not cover any expenses because it had not been driven far enough. I contacted Nelson Mazda again and the sales person that sold me the car told me to drive the car until it breaks and then EasyCare would fix it. They already knew avout the timing belt tensioner so the engine could cost over $8000.00 tp fix. Nelso Mazda did not offer help in getting the problem fixed. We had driven the automobile a total of 3 days during an 18 day period. I tried to call Tom the general sales manager and he has yet to call me back. So far I have been out $1300.00 in repairs and the dealership that sold the car Nelson Mazda has not cared whar happened.. They are not a Christian Organization.which set them on a higher plain. They are a typical dealership. Sell the car and not take care of the customer. I would recommend not going there for a used car they did not check out the vehicle and if they did, they did not let the customer know about whar is needed to fix it. They priced the Odyssey as if there was nothing wrong with it. More

Car had issues since day one...they won’t fix it! Bought a 2007 Mazda 6 in November 2017, within a few weeks it started having motor issues. Took it in they kept it a few days said there was something Bought a 2007 Mazda 6 in November 2017, within a few weeks it started having motor issues. Took it in they kept it a few days said there was something in cylinder 2 removed it and it should be good to go now. Within a few days the RPM kept jumping and the car would try to continue to go when I was stopped at a light, took car back. They had my car for 3 full weeks, no phone calls, no updates nothing. I called left messages, over and over again. Finally found out the adviser we had was out for baby’s birth and no one handled my car while he was away. Finally they call say the car is good to go yet it still wasn’t running correctly they said they couldn’t find anything. My car has now for the 3rd time broke down with the exact same issues and I called to say I would just like to be traded out of the vehicle into something reliable. The management refused, I have never missed a payment paid all service fees they applied even though I was supposed to have a warranty. NEVER BUY A CAR FROM THIS “Christian” dealership. More

Ripped of by nelson mazda One star is not low enough. I put a $399 deposit on a vehicle over the phone with the understanding that if I did not purchase said vehicle the deposi One star is not low enough. I put a $399 deposit on a vehicle over the phone with the understanding that if I did not purchase said vehicle the deposit would be refunded. Upon arriving at the the dealership and physically looking at the car decided it was not what I wanted. When I asked for my deposit back the salesman refused and tried to force me into the purchase. Being a single parent, raising a teenager is financially difficult enough without some trashy dealership robbing me of $400. Especially hypocritical when the salesman's 1st words were that they are a Christian based organization. Do not do business here and especially don't place a deposit hoping the dealership will uphold it's promise of a refund. More

Service The text video showing work that needed to be done was very helpful in adding services to original service order. Pricing text was also helpful The text video showing work that needed to be done was very helpful in adding services to original service order. Pricing text was also helpful More

Jeff rocks!! Jeff is always pleasant and very thorough when I bring my car in for service. I really liked the video of the mechanic going over my car and explainin Jeff is always pleasant and very thorough when I bring my car in for service. I really liked the video of the mechanic going over my car and explaining everything. More

Service I took our CX-9 in for new tires and sun visor. Geoff was excellent and I definitely recommend Nelson Mazda to my friends and family. I took our CX-9 in for new tires and sun visor. Geoff was excellent and I definitely recommend Nelson Mazda to my friends and family. More