Nelson Mazda

Cheated by a "Christian Organization" Bought a used Honda Odyssey, had a tension pulley that was bad when we bought it on August 10th 2018. This part took a week to get it fixed and the v Bought a used Honda Odyssey, had a tension pulley that was bad when we bought it on August 10th 2018. This part took a week to get it fixed and the vehicle was detailed, the serpintine belt was not replaced. After picking up the Odyssey on the 17th of August we took it to the Honda Dealer to have the recalls completed that Nelson Mazda sales oerson could not fin on the carfax. The recalls were performed and the Honda dealer found that the back breaks were at 3mm which means that they woukd soon be metal on metal. So the car sat for 4 more days. After getting it home. The next morning there was a knocking in the engine and we took it back to the Honda dealer. It was the tension pulley fir the timing belt. They ask us to contact Nelson mazda. Which we did as well as the EasyCare extended warranty plan and the warranty would not cover any expenses because it had not been driven far enough. I contacted Nelson Mazda again and the sales person that sold me the car told me to drive the car until it breaks and then EasyCare would fix it. They already knew avout the timing belt tensioner so the engine could cost over $8000.00 tp fix. Nelso Mazda did not offer help in getting the problem fixed. We had driven the automobile a total of 3 days during an 18 day period. I tried to call Tom the general sales manager and he has yet to call me back. So far I have been out $1300.00 in repairs and the dealership that sold the car Nelson Mazda has not cared whar happened.. They are not a Christian Organization.which set them on a higher plain. They are a typical dealership. Sell the car and not take care of the customer. I would recommend not going there for a used car they did not check out the vehicle and if they did, they did not let the customer know about whar is needed to fix it. They priced the Odyssey as if there was nothing wrong with it. More

Car had issues since day one...they won’t fix it! Bought a 2007 Mazda 6 in November 2017, within a few weeks it started having motor issues. Took it in they kept it a few days said there was something Bought a 2007 Mazda 6 in November 2017, within a few weeks it started having motor issues. Took it in they kept it a few days said there was something in cylinder 2 removed it and it should be good to go now. Within a few days the RPM kept jumping and the car would try to continue to go when I was stopped at a light, took car back. They had my car for 3 full weeks, no phone calls, no updates nothing. I called left messages, over and over again. Finally found out the adviser we had was out for baby’s birth and no one handled my car while he was away. Finally they call say the car is good to go yet it still wasn’t running correctly they said they couldn’t find anything. My car has now for the 3rd time broke down with the exact same issues and I called to say I would just like to be traded out of the vehicle into something reliable. The management refused, I have never missed a payment paid all service fees they applied even though I was supposed to have a warranty. NEVER BUY A CAR FROM THIS “Christian” dealership. More

Ripped of by nelson mazda One star is not low enough. I put a $399 deposit on a vehicle over the phone with the understanding that if I did not purchase said vehicle the deposi One star is not low enough. I put a $399 deposit on a vehicle over the phone with the understanding that if I did not purchase said vehicle the deposit would be refunded. Upon arriving at the the dealership and physically looking at the car decided it was not what I wanted. When I asked for my deposit back the salesman refused and tried to force me into the purchase. Being a single parent, raising a teenager is financially difficult enough without some trashy dealership robbing me of $400. Especially hypocritical when the salesman's 1st words were that they are a Christian based organization. Do not do business here and especially don't place a deposit hoping the dealership will uphold it's promise of a refund. More

Service The text video showing work that needed to be done was very helpful in adding services to original service order. Pricing text was also helpful The text video showing work that needed to be done was very helpful in adding services to original service order. Pricing text was also helpful More

Jeff rocks!! Jeff is always pleasant and very thorough when I bring my car in for service. I really liked the video of the mechanic going over my car and explainin Jeff is always pleasant and very thorough when I bring my car in for service. I really liked the video of the mechanic going over my car and explaining everything. More

Service I took our CX-9 in for new tires and sun visor. Geoff was excellent and I definitely recommend Nelson Mazda to my friends and family. I took our CX-9 in for new tires and sun visor. Geoff was excellent and I definitely recommend Nelson Mazda to my friends and family. More

Great communication I really like the video from the tech and I get his name. Texting communication is good for me. They were thorough and manger really seems to genuinel I really like the video from the tech and I get his name. Texting communication is good for me. They were thorough and manger really seems to genuinely care about you with your car needs. Jennifer is wonderful. More

Service Appointment Nelson Mazda always provides exceptional service. I am a believer! I am a two-time purchaser at this dealership and they have a proven and consistent Nelson Mazda always provides exceptional service. I am a believer! I am a two-time purchaser at this dealership and they have a proven and consistent record of genuine commitment to the customer relationship. More

Easy car buying I was able to schedule a test drive when it was convenient for me. Pleasant car buying experience and JR was AWESOME. Funny, hospitable, and knowledge I was able to schedule a test drive when it was convenient for me. Pleasant car buying experience and JR was AWESOME. Funny, hospitable, and knowledgeable guy. More

Great Experience Great experience. Jeff listened and helped us find and finance the perfect vehicle. All employees we came into contact with were very helpful in our Great experience. Jeff listened and helped us find and finance the perfect vehicle. All employees we came into contact with were very helpful in our car search. More