Nelson Mazda

I always leave happy! I always feel well taken care of and that my time is valued. Geoff is always so kind and I always leave happy! I appreciate that they call and update I always feel well taken care of and that my time is valued. Geoff is always so kind and I always leave happy! I appreciate that they call and update me with the progress of my car and that I can make arrangements for a loaner car while mine is being serviced. More

Nelson always does the right thing! My husband and I have bought three cars from this dealership. We also bring are most recent purchase in for oil changes and maintenance. Every time we My husband and I have bought three cars from this dealership. We also bring are most recent purchase in for oil changes and maintenance. Every time we are there, everyone is happy to see us. Everyone always has a smile on their faces and would do anything to help you ! This dealership is amazing! More

Great team and service Mazda CX-7 service check up done on professional careful hands. Full circle inspection and extra items completed without delays...My "Silverado" says Mazda CX-7 service check up done on professional careful hands. Full circle inspection and extra items completed without delays...My "Silverado" says thank you. More

Amazing Service Department! I have serviced all 3 of my Mazdas here for years now. Usually at the same time. While I play musical cars they have always accommodated my needs w I have serviced all 3 of my Mazdas here for years now. Usually at the same time. While I play musical cars they have always accommodated my needs whether it be a ride home, or a loaner vehicle. The staff is always friendly and sincerely goes above and beyond when it comes to customer service. Geoff, Matt, Zack, and Jessica are what keep me coming back. They always display a positively genuine behavior, and provide excellent communication. This is a prime example of how customer service should be, and I hope Mr. Nelson appreciates and recognizes the quality of the employees he has. Thank you for all you do! More

"Gonna make this place my home"--for cars Never have I before left a car dealership positively humming! This time: confident we were getting a good deal; price is right; color: wow! Performanc Never have I before left a car dealership positively humming! This time: confident we were getting a good deal; price is right; color: wow! Performance: this touring car makes me want to tour. It scoots, twists, turns on a nickel, stops NOW, tolerates no noise from outside (almost). Just go drive it; you'll like it. Now, the dealership & staff. The facility is lovely, open & airy. Chairs were comfy. Something to drink? The usual coffee, but which flavor creamer? Oh, cappuccino? On the way. Just water: how many bottles?even snacks & fruit. This staff is cordial & helpful. They're intent on "making a believer out of you." And, of course, a sale; but, the sale doesn't seem to be first! On my first visit, I "just wanted to look." No problem! PAUL, who later sold us, provided answers & literature, his card with invitation to return. Welcoming, but never once "threatened" or pressured me. Left; read several reviews & ratings. Second visit: Returned with wife & mostly persuaded. PAUL was a delight. By the time the deal was completed, we left thinking, "We've got a friend--no, several friends at Nelson Mazda. Five stars, thumbs up, however you wish to say it, " These folk are tops! More

Excellent purchasing experience. My salesman Tim was outstanding. Very helpful, quick to respond and no high pressure. Everyone we worked with made us very comfortable and were ex My salesman Tim was outstanding. Very helpful, quick to respond and no high pressure. Everyone we worked with made us very comfortable and were extremely friendly. Great car buying experience. More

Great experience I'm 68 yrs old. I've purchased a LOT of vehicles from a lot of different dealerships (just ask Mrs crusty). I've always approached car buying as a cha I'm 68 yrs old. I've purchased a LOT of vehicles from a lot of different dealerships (just ask Mrs crusty). I've always approached car buying as a challenge. They want to get as much of my money as they can and I want to keep them from getting any more than what is fair (along with a lot of free "stuff"). I hate walking into a dealership where EVERYONE is smiling. That usually means they're good at, and used to, getting their way. When I walked into Nelson Mazda everyone was smiling... RED FLAG. Then I saw that customers were smiling as well. OK, just a yellow flag (maybe they're just not very smart). Sue quickly dispelled those thoughts. She wanted to know what we were looking for. We didn't spend 1 or 2 hours walking the lot looking at windowstickers, she brought what they had to us at the showroom. I had done my research and knew what I wanted. When we dicided that they didn't have exactly what we were looking for Sue went straight to the computer to see what they had coming in. BooYah, nailed it. They gave us a fair price on our trade and a fair deal thier vehicle. Two weeks later we're driving home our '17 CX-5 GT. There was no pressure, no "stearing" to something we didn't want. This is a low-key but seious place. They actually make you feel like a customer, like you're more important than they are. It's easy to see how they've remained in business 11 years. The lifetime drivetrain warranty is a nice perk as well. They don't have to do the service to honor it as do other dealerships. However, I am having trouble obtaining a copy of the warranty. My wife's happy with her new ride, I'm fairly happy, and the dealership seemed happy. I'll report on the service department when appropriate. More

Best service experience ever!!! I brought my CX-5 in for a recall notice on the passenger airbag. Jeff Risner in the service department met me when I got out of the car. After the in I brought my CX-5 in for a recall notice on the passenger airbag. Jeff Risner in the service department met me when I got out of the car. After the introductions, he told me that the service would take about an hour and 15 minutes and asked if I was okay with that. However, after the service technician got started, Jeff came and told me that it would only be about 20 minutes. Jeff explained the service well and was very polite. Service took a shorter time than first anticipated and Jeff did a good job of explaining what the service department would be doing with my car. I would recommend the service department at Nelson Mazda anytime. I bought the car at Nelson Mazda and have been pleased with every experience with them. More

My experience at Nelson Mazda was excellent My overall experience at Nelson Mazda was awesome Jermaine was great/awesome I will recommend this place and jermane to anyone that I know that's lo My overall experience at Nelson Mazda was awesome Jermaine was great/awesome I will recommend this place and jermane to anyone that I know that's looking to buy a vehicle More

Great experience! My experience at Nelson Mazda was great! Sue was super nice and didn't try to upsell or pressure. Love my new to me Mazda! Joel in the finance dept wa My experience at Nelson Mazda was great! Sue was super nice and didn't try to upsell or pressure. Love my new to me Mazda! Joel in the finance dept was great too. More