Nelson Subaru

The engine on my WRX went out and they said the lower end had to be replaced. 3 months later they said it was ready to pick up. I started it and the idle was off and they kept it. Off and on for the next 7 m had to be replaced. 3 months later they said it was ready to pick up. I started it and the idle was off and they kept it. Off and on for the next 7 months, they kept saying it was the tune when I had taken the tune off it access port) the day after it had been originally towed there. The mechanic had also flashed it with the current factory tune a few times but still had the same problem. Finally they found a gasket wasn't right from the rebuild and it was now running correctly. Go to test drive and the armrest had been damaged and half hanging on. The car did run fine and they were going to order up another extended arm rest. They did happen to give it a safety sticker and put a new battery in it (it had been sitting for most of the 9 months they had it out back). Paid, went go to drive it home and now have a "headlight disabled" alert and the headlight didn't work. Left it with them to figure it out. Got a call the next day that they will drop it off at home and was told the headlight disabled alert was a fuse/relay issue. I was noticing that the "C" lights weren't working especially since they had been set up as DRL's. Sure enough, the harness for it had been ripped out, taped up and stuffed under by the headlights. 30 mins later and I had the "c" lights back to factory. I should have been worried months ago when the mechanic said he had never really worked on a Subaru Turbo engine and he was the only one factory trained. If I had known the service experience was going to be so bad, I would have taken it down to NC and a shop that actually knows about WRX's and their turbo engine. I will say the service manager tried along with the lady out front, but it still took 9 months total with 7 of them being a mechanic that couldn't figure out what the problem was. I'm just glad I'll never have to go back there again to get work done to my car. More

Buying experience was good. I would not recommend there service department. Had an appointment for oil change and to look at screen display flashing on and off. Took over 2.5 I would not recommend there service department. Had an appointment for oil change and to look at screen display flashing on and off. Took over 2.5 hrs to get oil changed and to be told they found nothing wrong with display. They went on to tell us to take a video of it if it happens again. It happens when driving not setting still. More