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Nemer Volkswagen
Latham, NY
327 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 327 reviews
August 13, 2010
Overall experience was good. Salespeople worked with me to get me the car I wanted at a fair price. There was a bit of confusion regarding the price and terms of the agreement with the purchase of the veh to get me the car I wanted at a fair price. There was a bit of confusion regarding the price and terms of the agreement with the purchase of the vehicle, but it got worked out in the end. The salespeople always made me feel welcome, and there was no high pressure sales tactics. More
by odellke
Employees Worked With
???
August 13, 2010
love my 2009 VW Jetta and love my lease arrangement and love the friendly attitude conveyed by all at the dealership when I visit [twice now] for general maintenance. I bought[leased actually] this car whe love the friendly attitude conveyed by all at the dealership when I visit [twice now] for general maintenance. I bought[leased actually] this car when the free maintenance offer was made and that has made my experience stress free. And that is what makes me tell all my friends about VW. Plus the car is so much better made than my other cars [all Toyotas] We hope to either buy this car at end of my lease or hopt to get another VW. Husband loves the heated seats. Sales person was great too, forgot his name. might be Jason More
by splaske
Employees Worked With
Mike Heath
August 13, 2010
I found my salesman to be helpful and everything was taken care of quickly. When I have called to talk to different people, there has been some difficulty getting through to the right person. Once you g taken care of quickly. When I have called to talk to different people, there has been some difficulty getting through to the right person. Once you get people on the line, however, they are helpful. More
by bmbouloukos
Employees Worked With
Mike
August 13, 2010
The customer service was almost non existant over the phone. I had to go in to the facility in order to find out what I had to do to replace a rim under their offered wheel and tire replacement package. phone. I had to go in to the facility in order to find out what I had to do to replace a rim under their offered wheel and tire replacement package. After they told me they replaced the rim I noticed before I left the parking lot the rim actually had not been replaced rather the burr on the rim had been ground down and the rim moved from the front passenger to the rear passenger, making it appear that the rim had been replaced. After bringing this up the issue was finally fixed and a new rim was replaced by the dealer. Next issue, the hood started to chip in various locations so I set up an appointment and had the hood looked at. It was determined it was a defect and the hood was repainted at no cost to me. One year later the hood is once again chipping and an appointment has been made. This is highly agrevating as the first time they had the car over a week to repaint the hood. On a good note a rental was provided for our use. Our salesman was very nice and we had no issues with the purchasing of the car. The only complaint I have while purchasing is the manager came over to seal the deal and was rather pushy, if my lease on my previous car was not up I would have walked out without buying the car. The only way I will purchase again from this dealer is if they had a great lease loyalty program. More
by Jonezie33
Employees Worked With
Dont know this information.
August 13, 2010
I was looking at the 2010 GTI to replace my 05 BMW 330 and the associate who spoke to me was patient, knowledgable and knew the specs of the car as well as I did. He was friendly and asked mee what type o and the associate who spoke to me was patient, knowledgable and knew the specs of the car as well as I did. He was friendly and asked mee what type of driving I was going to be doing (commuting, long distance, track days) as I had told him I think of my car as my hobby not just a vehicle. He told me the features of the GTI in a waybthat relate directly to my interests and made me aware of the benefits of front wheel drive over rear wheel here in the NE, the gas savings of the 2.0T vs my inline 6, and offered an instant tradein appraisal of my current car. I would highly recommend Nemer to a friend. More
by Greg G
Employees Worked With
Do not recall
August 13, 2010
I have been coming to Martin Nemer Volkswagon for more than 30 years. I have had an on again off again relationship with the dealership and the service department. There was a time when the dealer than 30 years. I have had an on again off again relationship with the dealership and the service department. There was a time when the dealers were very aggressive and rude and dismissive of women. However, within the last two years the dealership environment has become a bit more friendly. As far as the service department, they have improved somewhat. The service department is only as good as the customer service people and the quality of the work behind the doors. Recently, I was treated with respect and promptness at the service department. More
by mouse1
Employees Worked With
no one in specific
August 13, 2010
The dealership overall was a good experience. I was upset with an issue that occured where the complaint that I had wasn't fixed and continued after a $1500 bill. However, everyone was quick to fix the actua with an issue that occured where the complaint that I had wasn't fixed and continued after a $1500 bill. However, everyone was quick to fix the actual issue and was very accomodating and understanding with how frustrated I was. They gave me a rental car free of charge while they fixed the problem and discounted the final bill as muach as they could. They also explained how there was a 3 year warranty on the problem that they had fixed so it was guaranteed. Everyone was very helpful and patient with my complaints. More
by Hamartin5
Employees Worked With
Chris (whom I believed got fired) and the man who took his position (who was wonderful)
August 13, 2010
The service department has been very good to deal with and has helped keep our car in top running condition. They have done a good job of making sure all the required maintenance is kept up to date and h and has helped keep our car in top running condition. They have done a good job of making sure all the required maintenance is kept up to date and have done so in an informative and friendly way. More
by travew
Employees Worked With
Service department, Anton Osen
August 13, 2010
Oustanding service. Personnel is always focused on customer satisfaction. Quality of work conducted in the vehicle was very high. I like the fact that from time time the dealer sends communications t customer satisfaction. Quality of work conducted in the vehicle was very high. I like the fact that from time time the dealer sends communications that include coupons with discounts for service work. More
by eboadamejia
Employees Worked With
Do not remember but all seem to be very friendly
August 13, 2010
I bought a new VW Golf and was very happy with it. I was given a loaner while I waited for it to arrive. The dealership gave me a reasonable price on the car and everything went smoothly. The car has been t given a loaner while I waited for it to arrive. The dealership gave me a reasonable price on the car and everything went smoothly. The car has been terrific. The dealership contacts me regularly for additional support/service. I was glad to have purchased my new car at Nemer. More
by Tavakoli
Employees Worked With
can not remember
