Nemer Volkswagen
Latham, NY
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I founf the dealership nice and accomodating. However the process of back and forth with the managers on price soured my desire to continue to negotiate for a new car. process of back and forth with the managers on price soured my desire to continue to negotiate for a new car. More
I am always able to get my vehicle in for service the day I call. I recieve prompt feedback once the service has been done on my car. The work is completed on my car within time frame stated, if not sooner I call. I recieve prompt feedback once the service has been done on my car. The work is completed on my car within time frame stated, if not sooner. Nemer provides convenient work shuttle. I would recommend them and have recommended them to other VW owners. More
Sales experience was very pleasant and price was OK. Service has been so-so. Quite annoyed that 1 week after oil service my exhaust flex pipe failed. Interesting coincidence. Also parts team was not Service has been so-so. Quite annoyed that 1 week after oil service my exhaust flex pipe failed. Interesting coincidence. Also parts team was not very helpful on loss of wheel lock key which I actually purchased through Langen Motor Car as they were more helpful. More
went to dealership to look, had no intention of buying always loved jettas. they didnt have the black on black i wanted so kidded with them, kept saying no when they showed some vehicle, was during the always loved jettas. they didnt have the black on black i wanted so kidded with them, kept saying no when they showed some vehicle, was during the cash for kluners campaign. had jeep to trade in. he found what i wanted and got it for me. was friendly, helpful and follow up was great customer service. More
this is my first experience with a VW and I am in love with it....I purchased an EOS with a few thousand miles on it....i believe that it was Mr. Nemer's car for a while so I am honored....giggle....I lov with it....I purchased an EOS with a few thousand miles on it....i believe that it was Mr. Nemer's car for a while so I am honored....giggle....I love everything about Nemer VW...friendly service with clear explanations and an indication of what my next service will entail and how much it will approximately cost.....this is very helpful to the consumer....my only constructive criticism would be that when I try to call service to set up an appt or ask a question often times no one is there to answer the phone....thus the 4 on the review rather than a 5....once I get someone...they are pleasant and informative....thanks... More
Have brought in car for recalls, factory-recommended service and, on one occasion, body work. In every case, work was done very promptly, which is a big plus, as we have to drive 20+ minutes or so to dr service and, on one occasion, body work. In every case, work was done very promptly, which is a big plus, as we have to drive 20+ minutes or so to drop off the car. Once we used the free shuttle service for a ride home, which was convenient. Usually, I wait while the car is getting worked on, and the waiting area is very pleasant--appropriate for doing work or reading. Makes the 20+ minute drive worthwhile! More
I have given the rating because i recieved great customer service, everyone there was so friendly & helpful, that i have recommended to my friends & will in the future.You hear a lot of other dealerships pro service, everyone there was so friendly & helpful, that i have recommended to my friends & will in the future.You hear a lot of other dealerships promising the moon, but your still just a #. At Nemer your a person and thats what counts. More
At first, I was lead to believe that the window regulator on my car was still under warranty. But, after further review, I came to find out that it wasn't. The guy at the service desk apologized for the mi on my car was still under warranty. But, after further review, I came to find out that it wasn't. The guy at the service desk apologized for the mistake and offered me a 10% discount, which was gladly accepted. Service was excellent and timely. My next major service will definitely be at Nemer!!! More
I was interested in a Jetta TDI Sportwagon and stopped in at Nemer after talking with other dealers in this area. They had the car I was interested in on the lot and gave us a fair price on the Jetta as wel at Nemer after talking with other dealers in this area. They had the car I was interested in on the lot and gave us a fair price on the Jetta as well as my trade. I love the car and dealing with the service and parts department (regular maintenance and new snows with rims) has been a pleasure. More
I had wanted to own a TDI model for three years prior to exchanging my 2008 Jetta Wolfsburg edition. Bob Catania met me eye to eye and got me a wonderful deal - a Jetta TDI with just the right amount of int exchanging my 2008 Jetta Wolfsburg edition. Bob Catania met me eye to eye and got me a wonderful deal - a Jetta TDI with just the right amount of interior makeup. He structured the financing to meet my needs. I truly am so happy with this car and I am not exaggerating. The Nemer Dealership is all business and does not waste your time. More

