Nemer Volkswagen

From the minute we walked in the door Joe made us feel comfortable. There was no high pressure sales pitch or one time only offers. Joe knew the vehicle inside and out and answered all of our questions. T comfortable. There was no high pressure sales pitch or one time only offers. Joe knew the vehicle inside and out and answered all of our questions. The finance department was also top notch. Although we did not think we would be buying a car that day, we are still very pleased with the outcome and have recommended Cooley VW to several friends. More

I feel I was given good customer service when I went in last summer looking for a new Jetta. There were some problems with the car soon after I bought it and I the dealer made sure the situation was remed last summer looking for a new Jetta. There were some problems with the car soon after I bought it and I the dealer made sure the situation was remedied as soon as possible. Also, the fact that the first few maintenances were included when I bought the car was a big plus. More

I visited Nemer VW in search of a new GTI. I found one that I loved but the price was simply to high. My husband and I tried to negotiate and the sales representative kept going to the manager to negotia that I loved but the price was simply to high. My husband and I tried to negotiate and the sales representative kept going to the manager to negotiate. Unfortunately, we were unable to agree on the price that I was willing to pay. WE then discussed the possiblity of a used GTI but after searching the sales person could not find one with the options I wanted. WE left empty handed. The next day I happened upon a 2007 GTI with the options that I wanted at a Chevy dealership. I purchased it right away as I had already sold my current vehicle and was in need of a new one. The next week, I received an email from your dealership salesperson stating that after much discussion your company would be willing to sell me the new GTI for the price that I wanted. Sadly, I already had bought the 2007. Had your company just agreed a bit sooner I would have purchased the newer model. That being said, I was pleased with all of the customer service I did receive while there. Your sales staff were very helpful and definitely worked hard to try to secure the deal I wanted. More

The customer service was great whenever I have gone to Nemer VW. I had heard of Nemer VW from a friend who really appreciated their great customer service especially compared to other VW dealerships aroun Nemer VW. I had heard of Nemer VW from a friend who really appreciated their great customer service especially compared to other VW dealerships around the area. After being subject to terrible service from another dealership, I decided to give Nemer VW a try. The people there were great and they gave me a play by play before my car went into service and went through what happened when I received my car back. They were always sure to accommodate me whether or not I wanted to wait it out or grab a shuttle to go back home. The work done was always up to par however the price is a little more here than what I paid in Florida but that may be due to the taxes. More

I was out of town in Albany when the fuel pump on my Passat went kerplunk. I thought it might have been the transmission but the guys at your place were great about diagnosing and fixing it quickly. Bei Passat went kerplunk. I thought it might have been the transmission but the guys at your place were great about diagnosing and fixing it quickly. Being here on business, it was difficult for me to be without a car and to find times to drop it off and pick it up. You guys did everything to make that easier. I don't like in Albany so I hope I never have to come back to your shop, but I do know that whenever I return to the area I have confidence that if something goes wrong with my VW I'll know exactly who to call and where to go! More

We enjoy our Jetta TDI. Our experience has been a good one. We have, on multiple occasions, shared our experiences related to the Jetta with others. More than once we have been stopped in parking lots b one. We have, on multiple occasions, shared our experiences related to the Jetta with others. More than once we have been stopped in parking lots by people with particular questions related to trunk size and diesel. Not remembering employee names indicates we have not had to go back to the dealer, except for the routine maintenance. Thanks . . . More

No one really likes to shop for a new car unless money isn't an issue. This was my very first experience with Volkswagen and let me tell you I had the best experience with Nemer. I recommended Nemer to a isn't an issue. This was my very first experience with Volkswagen and let me tell you I had the best experience with Nemer. I recommended Nemer to a family member who also purchased a car a few months later. My sales associate and the finance team was top knotch. This made the whole process simple and very pleasant. I will be back for sure for my next Volkswagen!! Thank you again Nemer for the wonderful visit. -Sherrie LeVan More

Nemer Volkswagen service staff are friendly, honest, knowledgeable, and professional. They always take customer special needs into account. Even the night cleaning man was helpful when I dropped off a c knowledgeable, and professional. They always take customer special needs into account. Even the night cleaning man was helpful when I dropped off a car on a very cold night! My VW should last forever. More

They made the experience a fun one even though I didn't purchase a car that day. They showed they cared and wanted to help in any way possible. When I am ready to but, I will drive back to Albany and buy f purchase a car that day. They showed they cared and wanted to help in any way possible. When I am ready to but, I will drive back to Albany and buy from them. Along with a great price, they supplied food, drinks, as many test drives as I needed. More

On one occasion i was at the dealership to purchase touch up paint for my 2003 GTI because some rocks from the road must have chipped the hood. When I came in looking for the touchup paint it had to be order up paint for my 2003 GTI because some rocks from the road must have chipped the hood. When I came in looking for the touchup paint it had to be ordered since it was not in stock. Mr. Jacobs assured me it would be in within just a few days. Sure enough he was a man of his words. I could not believe the paint was so inexpensive. Such a small price to pay to keep the VW from deteriorating. On other occasions I have been at the dealer just browsing for used vehicles the salespeople are always so friendly, usually even giving compliments on the such nice shape my VR6 is in. I love VWs and I would not hesitate to purchase another one. The videos showing vehicles for sale on Facebook is a nice touch. Nemer is really taking a few extra steps and time to show all they have to offer. More