Nemer Volkswagen

I was hesitant at first to do business with Nemer VW and expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and qu expected a poor experience like I have had at a few other local dealers. My Nemer dealer, Donte, recognized my concerns, addressed all of them and quickly turned my experience into a positive one. The vehicle that I initially went in to purchase was sold that morning. Donte worked hard to find me a different vehicle, and looped in his supervisor, Brian. Together they got me an amazing deal on a much better 2017 VW Passat SE. The initial offer they brought me was so good, there was no need to haggle because they were treating me so well for the inconvenience I experienced for having lost out on the vehicle I went in for. Because of Dante's great work, I was able to take home my new VW the next night. The delivery experience was smooth and wonderful. I highly recommend going to Nemer VW and working with Donte. More

Great Dealership I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm I've bought 2 cars from Archie and I would not hesitate to go back a 3rd time. This dealership is incredible and got me into the car of my dreams. I'm so thankful for everyone there that helped me out! More

See Bob Catania for a great car buying experience I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is know I have leased and purchased cars through Nemer since 2012 and have never had an experience more pleasant than working with Bob Catania. He is knowledgeable and works hard to get you the best deal he can. He simplified the car buying process for me and never wasted my time. He was straight forward and truly cared about helping me get into a safer, more reliable vehicle quickly. Throughout the entire sales experience he went above and beyond and, more importantly, after I purchased the vehicle he has continued to provide me with exceptional customer service. I would recommend Bob to anyone who wants a no hassle, great car buying experience! More

You are NOT #1 at Nemer! I recently purchased a 2018 Atlas SEL premium from Nemer. Their customer service is TERRIBLE! The people I dealt with could use a refresher on how to I recently purchased a 2018 Atlas SEL premium from Nemer. Their customer service is TERRIBLE! The people I dealt with could use a refresher on how to treat customers. They were rude and inconsiderate at nearly every level. Zero accountability. Our salesman Mark would often get up and walk away without even excusing himself. Then be gone for prolonged periods of time with no explanation as to where he had gone or what it was in reference to. When we picked up the vehicle Mark did reference that it wasn’t an ideal sales experience and if we could still give him at good review when we got the survey from VW. Insane! I didn’t even know what to say in response. I just walked out. Ultimately we needed up purchasing the car from them because they acquired the special order car 4 weeks before any other could. The deal was the same across the board due the the friends and family voucher we had. To there credit to secure the sale they gave us 500 extra on our trade. Long story short. If you already have a good deal I hand and want to see if you could do better I’d stop by and see but certainly don’t start here. Certain won’t be returning to Nemer and I suggest you look elsewhere as well. More

Helped me out of a jam Bought a used car from another dealer and was very unhappy with it. Bob Catania worked out a deal on a new lease and I couldn't be happier. Great ex Bought a used car from another dealer and was very unhappy with it. Bob Catania worked out a deal on a new lease and I couldn't be happier. Great experience. More

permaplate terrible experience the dealer sold me permaplate coverage for the interior and exterior damage. when I had to make a claim they couldn't fix it and instead of replacing the dealer sold me permaplate coverage for the interior and exterior damage. when I had to make a claim they couldn't fix it and instead of replacing it, they just offered me 150 $ and I fix it myself. when I tried to talk to the dealer where I bought it from, they were very rude and did nothing about it. stay away from this dealer I will never make business with them again. More

Trying to replace parts that are not broken. Tried replacing a rear caliper on a vehicle with 67k on it saying it was standard wear. Only to find out caliper was fine and parking brake needed min Tried replacing a rear caliper on a vehicle with 67k on it saying it was standard wear. Only to find out caliper was fine and parking brake needed minor adjustment. More

Fair and honest dealership Go see Bob Catania for the best experience in buying a new car. Knowledgeable and honest he will put you in that ride you deserve!! Go see Bob Catania for the best experience in buying a new car. Knowledgeable and honest he will put you in that ride you deserve!! More

Poor customer service skills I brought my 2013 CC in for an oil change, tire rotation, and clock spring recall. about an hour into the appointment the tech comes and says I need I brought my 2013 CC in for an oil change, tire rotation, and clock spring recall. about an hour into the appointment the tech comes and says I need brakes and rotors for the rear. I said ok go ahead and fix it. About a week and a half later I noticed that the only tire that I knew had a slow leak in it was in the same spot meaning they did not rotate the tires. After taking a closer look at all the tires I was sure none of them were moved. I called to alert them that the tires were not rotated- maybe because they noted the brake issue and forgot. Mr Green was very rude and asked why they wouldn't rotate the tires and basically called me a liar. There is no benefit to me to say they were not rotated since I would have to bring the car all the way back to the dealer to just have then rotate them. All I wanted was a little courtesy to say we must have forgot during the appointment and we will make it right. Mr. Green did not do that until after I told him I didn't like being called a liar. I have had a VW since 1999 and will remain loyal to the brand but NEMER will not be the place I buy my cars or for service. Very disappointed in the way I was treated. More

Best experience I've had buying a new car! When I entered the dealership, I was welcomed with such warmth and the staff seemed so happy to have me there. Bob Catania the salesperson who worked When I entered the dealership, I was welcomed with such warmth and the staff seemed so happy to have me there. Bob Catania the salesperson who worked with me treated me like I was a friend of his. He not only helped me figure out the financing, he actually told me where the payments would be and worked to keep it within my limitations. No one has ever treated me so well. Everyone there is fantastic to work with and do I ever LOVE my new Cardinal red Jetta!!!!!! Best dealership I've ever worked with and I've bought many new cars over the years. More