Nemer Volkswagen

Overall it was an excellent customer service experience. I was greeted warmly upon my entrance to the dealership and received help in a prompt manner. I was shown the vehicles I expressed an interest in and I was greeted warmly upon my entrance to the dealership and received help in a prompt manner. I was shown the vehicles I expressed an interest in and avoided those which did not interest me. Ultimately I decided to go in a different direction but the sales staff were very polite and accomodating. Lack of flexibility in price was the main factor in my decision to go elsewhere. More

Customer service from sales to service is always top quality- expedient, yet friendly. Prices are reasonable, scheduling is easy. Service manager has personally assisted with some issues when I first quality- expedient, yet friendly. Prices are reasonable, scheduling is easy. Service manager has personally assisted with some issues when I first purchased the used car. I appreciate having a dealership that is accomodating. Wait area clean and sufficient. My only request from a "wish" perspective is the ability to rent a loaner during long services. Other than that, I have no complaints. More

Great customer service--clear, friendly. Though the procEss was lengthy, the staff was helpful and warm. The salesman w worked with was very knowledgable with regard to the vehicle specs--espacially sa procEss was lengthy, the staff was helpful and warm. The salesman w worked with was very knowledgable with regard to the vehicle specs--espacially safety issues. I lok forward yo buying there again. More

Everyone was friendly and polite. The work was done efficiently and in a very reasonable time frame.In additions to service and repairs we have purchaced accessories and have been pleased with the serv efficiently and in a very reasonable time frame.In additions to service and repairs we have purchaced accessories and have been pleased with the service we received then. All our interactions with Nemer have been very positive. I would highly recommend the dealership to friends. More

Nemer VW was far more helpful and friendly than other local VW dealers. Other dealers were aggressive and abrasive during the sales process. Nemer associates took to the time to take me on a test drive local VW dealers. Other dealers were aggressive and abrasive during the sales process. Nemer associates took to the time to take me on a test drive, walked around the lot with me on a cold day and thoroughly explained the leasing process. I visited Nemer first then another local dealer and was shocked at the disparity between the two sale methods. If I ever purchase a VW in the future I will surely return to Nemer. More

The people were very helpful and showed me many cars in my price range. They listened to my needs and concerns and answered all my questions. They showed me VWs and Subarus since that was the car I was r my price range. They listened to my needs and concerns and answered all my questions. They showed me VWs and Subarus since that was the car I was replacing. I was happy with my experience at Nemer, even though I eventually bought a car from a private individual. More

I visited Nemer, shopping for an Eos. I wanted to learn more about it and found the staff very helpful. They were about to provide information, while not being pushy about when and how I would be able to more about it and found the staff very helpful. They were about to provide information, while not being pushy about when and how I would be able to purchase. I would have bought there, had they had what I wanted available. I realized that I wanted to purchase one used, but there weren't many available through the US. I eventually purchased on from a Nissan dealership in MA. More

Bill is a fanatastic sales manager. From the beginning, when he first greeted my father and I, until the end of our vist he was pleasant, informative, and most importantly a wonderful listener regarding wh when he first greeted my father and I, until the end of our vist he was pleasant, informative, and most importantly a wonderful listener regarding what we were looking for and what questions we had. Bill was very upfront and we appreciated his honest opinions. This was certainly not our experience at our car dealerships! Thanks for the great service! More

The people were all very helpful, friendly and treated us like good friends. I have been servicing or leasing cars from Nemer for several years and will continue to get cars from Nemer because of their grea like good friends. I have been servicing or leasing cars from Nemer for several years and will continue to get cars from Nemer because of their great customer service at all levels. They were very accommodating in meeting with us given my husband and my schedules we could only meet in the evening and they made the whole process so easy. More

Mike Heaph is the new agent. He is good. I understand that Andrew ( my former contact) went to another dealership. I would have liked it if Andrew had referred me to the Mike or the Mike had taken the t that Andrew ( my former contact) went to another dealership. I would have liked it if Andrew had referred me to the Mike or the Mike had taken the time to look up my status and realized that I was a long standing customer and given me a welcome note before I came in and found Andrew gone. I like the Nemer dealership and will continue to do business with them. The agents explain what they are going to do, let me know what they did and note why I was charged the price that I had to pay. I feel comfortable dealing with Nemer, even though my car, which I purchased there in 2000 is ten years old now. More