Nemer Volkswagen

The service was fast and friendly. They got the work done on a timely manner. I came In for an issue with my xm radio that was fixed under my warentee. I also had my oil changed at a discount with a coupon on a timely manner. I came In for an issue with my xm radio that was fixed under my warentee. I also had my oil changed at a discount with a coupon I was mail. The person I worked with also informed the of a defective engine coil that he was able to replace at the time of the other services with I was greatly appreative of. Everyone I have work with a Nemer has been friendly and very helpful More

I have had excellent experience scheduling and receiving both routine and incidental repair service. We have two VWs - one I drive and one my husband drives - and have found Nemer VW responsive to our servi both routine and incidental repair service. We have two VWs - one I drive and one my husband drives - and have found Nemer VW responsive to our service requests, fitting us in as soon as possible and providing friendly, competent service. On one occasion we stopped by unscheduled on our way out of town on a trip and they took care of a minor problem with our car right away. As a result of the good relationship we had getting service on our Golf, we bought our used Jetta at Nemer last year and had an excellent experience with the sales department as well. More

Overall it was a good experience, although it took a while to be convinced that i want to go in and commit for a long term. The first car they brought out for a test drive was sort of dirty, it did not while to be convinced that i want to go in and commit for a long term. The first car they brought out for a test drive was sort of dirty, it did not have the "new look/smell" feeling i was looking for, had broken vents in the back... But we negociated some more, they brought out a car with 9 miles on it instead of over 300 miles, fell in love with it and here i am, proud owner of a VW CC. Staff was a little bit aggressive in pushing for a deal but i guess it s normal for a salesperson. Thank you. More

This is the best dealership I have ever done business with. They bend over backwards to accommodate me. I never feel like I am a bother to them. I am always greeted with a warm smile and a hello when I e with. They bend over backwards to accommodate me. I never feel like I am a bother to them. I am always greeted with a warm smile and a hello when I enter the dealership. I never felt like once the sale was made, they didn't want anything to do with me. Best car buying and service experience ever!!! More

I had recently totaled my car and needed to purchase a used car. I had done my research online and found a number of used vehicles in the capital district area, one of which was Nemer Volkswagen in Latham used car. I had done my research online and found a number of used vehicles in the capital district area, one of which was Nemer Volkswagen in Latham, NY. I had test driven 2 other cars before I got there, with one more that I wanted to test drive after. When I walked in I was greeted very warmly and was immediately directed to a sales associate named Josh. He was very friendly and knowledgeable about the car I wanted to see. The car was a 2004 Jetta with under 55,000 miles (about 30,000 miles than any other car that I looked at). It was in great condition and they had just put brand new tires on it. Josh got me a copy of the car-fax, which showed a flawless and well-maintained history, and even got me a bottle of water to sip on while I waited. They car was very well priced, and was a much better all-around deal than all the other cars I was interested in. Although I was extremely impressed with the Josh's attitude and the Nemer dealership, I wanted to test drive my last option, a 2004 Passat down the road. I explained that I had done all this research and I wanted to follow through to make the best decision that I possibly could. Although this made them a little uneasy, they even put a 2 hour hold on the car for me while a left to check out the other dealership. None of the other dealerships I had visited had made a gesture as great as this. Needless to say by the time Josh called me to inquire as to my experience at the other dealer I was already on my way back to Nemer. My entire experience with Josh and the Nemer Volkswagen dealership was great. They were very professional and made me feel very comfortable throughout my shopping and buying experience. Josh was very personable and helpful with everything. We set up a date the next day to come down and fill out the paperwork. I came back down with my Mom and she agreed that he was a great person and was very impressed with the Nemer dealership. He went through all the paperwork very carefully and explained everything to us. He introduced us to the store manager as well as the store finance manager, both of whom I felt were good people. Everyone that I interacted with throughout the purchasing process was friendly and very helpful. As we waited to get the car brought around Josh took a second to sit down with my Mom and I get familiar with the service schedule of the car. He gave me some business cards of different people from Nemer that I could call to service or get work done on my car. He also gave me his card and even his cell number so that I could call with any questions or concerns in the future. As he gave me the keys I sincerely thanked him for all of the hospitality and help. He walked me out to my super-clean, freshly detailed car and I shook his hand and said good bye. I left with a smile on my face and a great feeling about my decision and my new car. I am very confident that the car will perform great, and will be very reliable in the years to come. I strongly recommend both Josh and the Nemer Volkswagen Dealership to anyone looking to purchase a new or used vehicle. You will not be disappointed. Thank you again Josh for being such a friendly and helpful sales associate! More

I chose Nemer because I wanted an honest answer to my questions re a new GLI lease. The questions were answered, stating that a 2010 GLI would not be available. However the Wolfsburg was offered as an questions re a new GLI lease. The questions were answered, stating that a 2010 GLI would not be available. However the Wolfsburg was offered as an alternative since it was "close" to the GLI. My 2006 GLI had package 2 and was the best car I ever owned. I am not happy with the new 2010 Wolfsberg. No fog lights, no xenon headlights, the handling is not as good and the transmission (manual) is not anywhere as good as my 2006 GLI. The lack of power lumbar is serious. The only positive things are the new radio/media display and the bluetooth. I am very disappointed with this vehicle, since i was very much spoiled with the GLI. I would hopethat when the new GLI is released, that Nemer will make some accommodation for this. The features of this new WolfsbergI in comparison to the GLI that I had were misrepresented. I is still an ok car, but my night vision requires the xenon headlights and the other differences like that lack of leather and the lack of the power lumbar, are also serious. I hope I will be contacted regarding trading in this new 2010 with less than 7000 miles towards a new GLI. Bob Gardner More

The sales staff were cureous, but lacked initiative. I looked at a Toureg and was told that it is larger then a Pilot, which seems incorrect, but the sales person did not seem to push, which was nice, but looked at a Toureg and was told that it is larger then a Pilot, which seems incorrect, but the sales person did not seem to push, which was nice, but i needed more information. The Price on the Toureg seemed very reasonable, but again, the sales person was not that interested in trying to pursuade me. I still service my 10 year old Jetta at Neemer and will continue to because the service center is great! More

I bought a 2008 Jetta in January and LOVE THE CAR :) I I bought a 2008 Jetta in January and LOVE THE CAR :) I also got the 40K mile service and was very pleased with it! The price is up there, but the I bought a 2008 Jetta in January and LOVE THE CAR :) I also got the 40K mile service and was very pleased with it! The price is up there, but the peace of mind I now have is well worth it! I will be back for sure for one of the smaller SUV models after I am done with my Jetta. I went to the other VW dealerships in the area and was not impressed, and very VERY happy to have found Nemer! You have a repeat customer for sure and I have and will continue to recommend VW's and Nemer to my friends and family! Thank you so much! Chelsea L Rowland More

The dealership was excellent but you didn't have the car I was interested in: 2007 Passat 4 motion stationwagaon. everyone was very professional and helpful. Follow up was good as well. Both by phone and e I was interested in: 2007 Passat 4 motion stationwagaon. everyone was very professional and helpful. Follow up was good as well. Both by phone and e-mail. as i said you didn't have the particular model I was intersested in. i would definitely shop at your dealership again. More

Waiting room was clean and quiet enough to read and make phone calls while I waited. I was told the status of my car and how long it would take for my car to be ready. I was provided with the information t phone calls while I waited. I was told the status of my car and how long it would take for my car to be ready. I was provided with the information to customer service to gain the proper information re: my car. I do wish I was offered a ride and/or provided with a rental as 2 hours was a long time to wait. Typically youre offered water or coffee and I did not recall this information until after I left, again something I wish I was reminded as early in the am would have helped with a cup of coffee. More