What can you add to provide the sense of disgust experienced with this service department. Is it a Dodge Ram thing or a southern thing? The answer eludes me. I’ve been experiencing some problems with my 2006 Dodge Ram 4x4 Diesel Megacab, it’s always gone to the dealer for repairs, the Dodge dealer in Jacksonville,NC was not able to change the oil, when provided with the filter and oil on the first go around, I’m told it was an oversight. It went in for the oil change and to check the Diesel engine brake, excuses galore, with the owner asking for a second chance to do it right. Which brings me to Neuwirth Dodge, the previous experience showed a problem with the engine computer, well the problem is growing, the engine brake still isn’t working, but additional problems are popping up like the cabin blower not functional at times and a newly replaced A/C system not turning on. So a call to Neuwirth Dodge located in Wilmington,NC a good hours drive from my home was made with the purpose of checking the engine computer, upon arrival I checked in with my advisor who proceeded to tell me there was no way I would be seen today, that there were a number of vehicles ahead of me, well wait I did make an appointment and it would be nice to know they couldn’t see me. The advisor told me well they know in the back, but the call center doesn’t, I would need to leave my vehicle for a few days, I explained I live an hour away with no way to get home, being I didn’t bring my other car. He was adamant he couldn’t get to the truck. Out the door I go, not happy with the wasted trip. My wife who was with me had me wait while she called the call center, they said they would speak to the supervisor. Who made the decision to have the tech look at the vehicle computer. He wasn’t apologetic for the mixup, just matter of fact. If this is the type of experience to be expected on a known $3000 repair how well will this department serve that, error lite, on, in your dash?