New Brighton Ford - Service Center

We bought a used 2015 Ford Escape 3 years ago. It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Esca It has less than 135,00 miles but needs a new transmission and torque converter - an $8500 repair. We found out those are known issues with Ford Escapes of that year and that there are class action lawsuits in several states because of it, but no recalls yet. Although they knew that was an issue when we bought the car, they did not tell us. If we had known, we would have purchased the warranty or avoided the car altogether. We asked the dealership to pay for the repair because of that, and they would not. Now we have a car we cannot drive or sell back to the dealership. We are disappointed that they did not work with us to resolve this and don’t trust them to buy future cars, even though we have bought several in the past.. More

Friendly, helpful and respectful. Honest about what they are doing and the costs associated with the work or purchase. Honest about what they are doing and the costs associated with the work or purchase. More

Always looking for the best option for the customer, not pushy, Polite and explains everything in the Warranty choices. pushy, Polite and explains everything in the Warranty choices. More

I just purchased the car. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Therefore, there was no service required. Bobby G. Was great to work with. A lot of dealerships talk down or around a woman and he did not do that. Much appreciated. More

Best place to get my car taken care of. I trust them to do the job right. I trust them to do the job right. More

The service advisor (Orlando) was exceptional. He had patience even though I bugged him about the 8 week delay in fixing my 12 year old car. He helped me through the decision to fix the car even He had patience even though I bugged him about the 8 week delay in fixing my 12 year old car. He helped me through the decision to fix the car even the repairs would cost more than the car is worth. He reminded me I only had 42K miles on it. It is now driving like a new car .Also thank you to the service manager for all the calls to trace the parts for my old car. More

Top notch dealership, I would recommend both the service department and the sales staff. I will continue to patronize this dealership for all my needs. department and the sales staff. I will continue to patronize this dealership for all my needs. More

Great experience overall! !! Brad and Tom were wonderful to deal with!!! From the build to closing was very easy!!!! !! Brad and Tom were wonderful to deal with!!! From the build to closing was very easy!!!! More

Excellent service. The staff were very pleasant and courteous. They were knowledgeable. They provided me with good advice. Finally, they performed everything on time. I The staff were very pleasant and courteous. They were knowledgeable. They provided me with good advice. Finally, they performed everything on time. I recommend them to family and friends. More

From the scheduler to the Service Dept. everyone was very kind and easy to work with. everyone was very kind and easy to work with. More