New Century Mazda

While my initial buying experience at New Century Mazda was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen (Justin was great), clear communication, and efficient handling of paperwork made the initial purchase a breeze. No Pressure on Add-Ons: I appreciated the relaxed approach to extended warranties and services, allowing me to make informed decisions without feeling pressured. The Bad: Issues After Purchase: Unfortunately, things went downhill after the sale. Dealing with post-purchase issues was an immense struggle. Overpayment Issue: We made an overpayment after the purchase and requested a price difference refund turned into a two-month nightmare. Poor Communication and management: The management team (sales manager Ali and Jesse) displayed abysmal communication skills and lack of care. No proactive updates, missed follow-ups, and excuses instead of explanations left us feeling ignored and frustrated. Lack of Transparency: The reason for the delay in our refund remains unclear, creating suspicion and anxiety about whether we'd ever receive our money back. Overall, our experience at New Century was a tale of two halves. While the initial purchase was positive, the post-purchase service was abysmal. The lack of communication, transparency, and accountability severely tarnished their reputation in my eyes. With how smooth the initial purchase experience went, we were considering another car from them in the near future but after this ordeal, we’ll definitely look elsewhere. Prospective buyers beware! While the initial buying experience may be pleasant, be prepared for potential hurdles and a lack of support if you encounter any issues after the sale. Consider this factor when making your decision. More

New Century provided excellent service on my engine light check repair. They took responsibility of their work. check repair. They took responsibility of their work. More

This was a great place to bring in my Mazda when the check engine light came on. They couldn't replicate the problem and the car is running well. On the complete car evaluation they found some other ser check engine light came on. They couldn't replicate the problem and the car is running well. On the complete car evaluation they found some other serious issues. Made the repairs in a timely fashion. They were very thorough in the explanation of the process. More

The crew at New Century was very helpful. They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone l They worked hard to get me the best deal and meet my budget on the cx90 I wanted. I had a great experience there and would recommend them to anyone looking to get into a Mazda! More

Excellent service , friendly staff , great communication with customers all times , fast response to any service needs with customers all times , fast response to any service needs More

Great new dealership in Alhambra. They are still working on getting their new dealership set up but they are willing to wheel and deal. Just stop on by for a test drive and ask for Mo They are still working on getting their new dealership set up but they are willing to wheel and deal. Just stop on by for a test drive and ask for Moises. He's great and so is the GM, Ali. They will make sure to make you a repeat customer. I had the wonderful privilege to purchase a new Mazda from them and they made the purchase very easy. If I had to come up with a negative about the place then I would have to say the only bad thing was I felt the financing part could have gone a bit faster. I feel that paperwork shouldn't take 90 minutes but I know they are still working out the bugs. Thanks again for getting me set up with a new car and I hope to work with you again in the future. More

I had a wonderful customer service experience with Jerry. He was attentive, and the line wasn't too long the day I went to get my vehicle serviced. He was attentive, and the line wasn't too long the day I went to get my vehicle serviced. More

Thomas worked really hard to find us the car we wanted without giving us the hard sell. without giving us the hard sell. More

Timely, service is good. People are friendly and professional. Additional cleaning and washing of the car is definitely a plus👍👍👍 People are friendly and professional. Additional cleaning and washing of the car is definitely a plus👍👍👍 More

The best dealer, all the personal are very profesional. I can't wait to come back soon. I can't wait to come back soon. More