New Century Mazda

Attentive and prompt professional service in a timely manner. Glad Mazda is back in Alhambra again manner. Glad Mazda is back in Alhambra again More

There grate fast and on it you need a car this is the place very friendly and most of the cars are in grate place very friendly and most of the cars are in grate More

Happy New Year & big shoutout to New Century Mazda! Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and effic Love the staff here and I have an awesome friend there named Thomas Vong along with his managers Ali , Jesse & Cornell ! They are very kind and efficient, most of all patience by answering all my questions and going things that I didn’t know. It feels very homely because it’s a small tight team , and I can’t wait to see there brand new building that’s in the work. Thank you New Century Mazda! More

Their service department was excellent. They sent me a video of the parts of my vehicle that they checked during the routine service. I especially appreciated that they let me pick up my ve They sent me a video of the parts of my vehicle that they checked during the routine service. I especially appreciated that they let me pick up my vehicle after 5 p.m. so that I did not have to leave work early. More

Excellent service I was completely satisfied with my purchase from start to finish. Everything was easy no pushy salespeople. purchase from start to finish. Everything was easy no pushy salespeople. More

Received fast efficient service, I will come again. Glad this location opened to service the local area. Glad this location opened to service the local area. More

Extremely helpful and communicative. It was a pleasure to work with the team to get my oil change and part request taken care of It was a pleasure to work with the team to get my oil change and part request taken care of More

Very helpful, friendly, and professional. I feel like my car is in excellent hands with them! I feel like my car is in excellent hands with them! More

I had a great experience and the team was very helpful. I feel as though I got a great deal and I love my car. I feel as though I got a great deal and I love my car. More

While my initial buying experience at New Century Mazda was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen was smooth and pressure-free, the aftercare service was a different story altogether. The Good: Quick and Easy Sales Process: No pushy salesmen (Justin was great), clear communication, and efficient handling of paperwork made the initial purchase a breeze. No Pressure on Add-Ons: I appreciated the relaxed approach to extended warranties and services, allowing me to make informed decisions without feeling pressured. The Bad: Issues After Purchase: Unfortunately, things went downhill after the sale. Dealing with post-purchase issues was an immense struggle. Overpayment Issue: We made an overpayment after the purchase and requested a price difference refund turned into a two-month nightmare. Poor Communication and management: The management team (sales manager Ali and Jesse) displayed abysmal communication skills and lack of care. No proactive updates, missed follow-ups, and excuses instead of explanations left us feeling ignored and frustrated. Lack of Transparency: The reason for the delay in our refund remains unclear, creating suspicion and anxiety about whether we'd ever receive our money back. Overall, our experience at New Century was a tale of two halves. While the initial purchase was positive, the post-purchase service was abysmal. The lack of communication, transparency, and accountability severely tarnished their reputation in my eyes. With how smooth the initial purchase experience went, we were considering another car from them in the near future but after this ordeal, we’ll definitely look elsewhere. Prospective buyers beware! While the initial buying experience may be pleasant, be prepared for potential hurdles and a lack of support if you encounter any issues after the sale. Consider this factor when making your decision. More