I bought my car from New City, something that I've regretted ever since. The buying experience itself was decent, with the usual back-and-forth dealing. But their service department is terrible. It began when I took my car in for the protection package (rust proofing, fabric/carpet protection, etc.). They said they had sprayed on the fabric protection when, in fact, they hadn't. I had to take it in the next day and double-checked that it was done properly.
Three months later, I took my car in for its first service. Later that day, I picked it up, paid the bill and left. It wasn't until I got home that I noticed my tires hadn't been rotated (there are distinct markings on one of the rims, and it was in the same corner - front driver side - as it was when I dropped it off). I reread the service summary and saw that "tire rotation" was listed as part of the service, which I had paid for. I took the car back and asked to speak to the mechanic (first name: Emerson), who insisted he had done the tire rotation. His supervisor came out and proceeded to imply that I was lying. He then went on to say that I had no proof of the offense since the car was driven off the lot and that "perhaps [I] didn't understand the process of tire rotation." Ridiculous! I took auto shop and it doesn't take a genius to grasp the process. I've never had such awful service. I had heard horror stories about New City's service department, but I didn't think they were true until this happened.
I've since been servicing my car with the fabulous folks at King Windward Nissan. I'm in the market to buy another car and I'll be buying it from King Windward, regardless of whether New City has the bigger inventory...I'll factory-order if I have to. I won't patronize a dealership that treats paying customers with such blatant condescension and disrespect.