New Country Lexus of Latham

The best team I've ever worked with!! Our salesman Abraham was by far the most contentious sales person we have ever had. He jumped thru hoops to get us our cars on our timeline even thoug Our salesman Abraham was by far the most contentious sales person we have ever had. He jumped thru hoops to get us our cars on our timeline even though he had to come in on his day off. (Who does that???) The whole team really worked hard to give us everything we wanted and needed. Emily was awesome explaining the technology features and Nick was very professional and capable in the business office. I also have to give a shout out to "Papa John" for having such a great staff. Thanks everyone. More

Seamless and Professional New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well selecte New Country Lexus has clearly worked hard to make their sales department stand out in the region. The vehicles are competitively priced, well selected, and neatly presented. Detailed descriptions and photographs made web-based shopping easy. I had selected two vehicles to examine in person and was politely greeted by Cidalia at the door after being allowed an unhurried opportunity to walk around my selections in the parking lot. Cidalia promptly collected the keys and explained the features of each vehicle prior to, and during, our test drives. Once I had made a selection and an offer, she was quick to respond and had all of the necessary paperwork ready for me as promised. Upon delivery, a couple of days later, I received similarly professional treatment from Lee in finance and Emilee in delivery. Every step of the process was well planned, courteous, and pleasant. I intend to return in a few years when it's time to replace our other car. I can happily recommend New Country Lexus. More

Excellent My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recommend My experience with the dealership was great. Cidalia was a pleasure to work with. She was honest and made the experience pleasurable. Would recommend Cidalia. More

Many thanks to New Country Lexus and Cidalia! Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the time t Cidalia sold my wife and me a 2009 Honda Pilot. The dealership was beautiful inside and Cidalia was very friendly and professional, taking the time to go above and beyond to make our car buying experience a positive one. On the business end, Nick took very good care of us and was a pleasure to work with as well. Emilee was great to have show us the features of the car on the day of purchase too. Very seamless experience all around. We definitely recommend New Country Lexus! More

Thank you Cidalia and New Country Lexus! Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She we Cidalia sold us our Lexus NX 200t and we had a great buying experience! She is friendly, knowledgeable, attentive, and treated us like family! She went above and beyond to make sure our buying experience was a positive one. She called us during and after the buying process to make sure we were satisfied! We were shown features in our car by the tech guy who was great too! Everyone we came across purchasing our car was great! We highly recommend Cidalia and New Country Lexus! Thank you! More

EXCELLENT I HAD A GREAT EXPERIENCE WITH THE SALES PERSON, CIDALIA, SHE WAS COURTEOUS AND THOROUGH AND RETURNED CALLS PROMPTLY, PREPARED ALL THE SALES INFO QUICK I HAD A GREAT EXPERIENCE WITH THE SALES PERSON, CIDALIA, SHE WAS COURTEOUS AND THOROUGH AND RETURNED CALLS PROMPTLY, PREPARED ALL THE SALES INFO QUICKLY, WOULD RECOMMEND THIS DEALERSHIP. More

Service experience. We had our RX350 in for a problem with the res+ remote starter. From the GM Jared Wilson, to our service writer Nick and the auto technician Billy the We had our RX350 in for a problem with the res+ remote starter. From the GM Jared Wilson, to our service writer Nick and the auto technician Billy they all went above and beyond to get to the bottom of what was causing the problem. When I arrived Nick got all the info and got the car right in to Billy. Billy checked the vehicle out and could not locate the problem so he called lexus. He went thru all the steps that the technical information support system asked him to do and at the end they told him that he would have to contact Japan for more info. He put a call into the engineering staff in Japan. He got in contact with an engineer and after explaining the prpblem he was advised to change the remote starter ECU. The ECU was ordered. I brought the car back a couple days later and again Nick got the vehicle right in to Billy and within an hour the part was replaced and the problem was fixed and the remote starter was working properly and has continued to work fine. Because of the way the whole staff from the management, sales and service take care of business that is why we continue to buy cars there and would recommend the dealer to anyone. More

Cidalia treats you like family! I came across the vehicle that I wanted through an online search and once I was put in touch with Cidalia I was made to feel like family. This was not I came across the vehicle that I wanted through an online search and once I was put in touch with Cidalia I was made to feel like family. This was not just an initial impression! This approach was carried through the duration of the process. I would recommend ANYONE to go with New Country Lexus of Latham! Thanks Cidalia! More

It was a pleasure working with Cidalia Cidalia was able to get me the car that I wanted for the price I needed. It was such a pleasure doing business with her. Cidalia was able to get me the car that I wanted for the price I needed. It was such a pleasure doing business with her. More